Metropol Palace Hotel Belgrade

The hotel has a very nice lobby. They are slowly revamping the hotel so ask for the upgraded room. I booked a deluxe room and got upgraded to a mini suite which was a pleasant surprise. Breakfast was exotic and tasty but some of the things need to be warmed a little more. Ask your server and they will make sure you get a fresh omelet which is all one needs for a lovely breakfast. I like the bread at the hotel and the service is very good. My room was always cleaned the minute I left and they left me two extra bottles of water a day which is great for teeth brushing. Some of the rooms have showers and bathtubs but my room had a shower which is fine and I was pleased to ask for a room with a Parkview because it is pleasant to wake up to greenery. The lobby is very beautiful and they have a Michelin starred restaurant on the 10th floor mm I have not eaten there yet but I think it will be quite tasty. Overall I am very pleased with my decision to stay here and would stay here again. I really like the hot tub and the fact that the pool was open till 11:00 ask for room on a high floor that way you get a view of the city. Staff was very professional and pleasant and Ben's over backwards to please their guests.

We had high hopes for our stay, but unfortunately, there were a few aspects that made the experience less enjoyable than expected. The biggest issue for us was the bed, which was extremely uncomfortable due to excessive sagging on both sides of the mattress. We didn’t sleep well a single night, which left us exhausted during our holiday—exactly the opposite of what we were aiming for. That’s actually why we chose a hotel in this category. We also ended up with back pain. The sofas in the room were in equally poor condition. Another disappointing aspect was cleanliness. The bathroom door (dark glass) had visible streaks, the daily room cleaning left noticeable dirt behind, and there was a sticky patch on the parquet floor when we arrived. We are posting a photo showing it with bits of paper stuck to it after trying to clean it ourselves. The bathroom door handles also had smudges and fingerprints, which shouldn't happen in a hotel of this level. At the rooftop restaurant, the prices did not match the quality of service. There was food on the floor under the table, no coasters for cold drinks (which would be appreciated in summer), and they removed plates before everyone at the table had finished eating. They didn’t even offer us dessert, and the background music felt more suited to a gym than to a restaurant. As for breakfast, it included some healthy options, though not many, and it was exactly the same every single day. That said, we also want to highlight the positives: the staff was very kind and helpful, and we really enjoyed the gym, sauna, and outdoor pool area. We also appreciated that they let us stay one extra hour after check-out. These aspects definitely made a good impression. With a few improvements, this hotel could offer a much more comfortable and pleasant experience.

I stayed at this hotel for four nights, and it was a mostly positive experience. The hotel is centrally located, within a walking distance to all tourist sites. Getting to the hotel was easy as I took the A1 shuttle from the airport to Slavija Square, and then a short walk to the hotel. ||The cons: When I arrived, the coffee maker in the room was cracked, but upon notifying the staff, they quickly replaced it. Cleaning was also an issue as on one day, cleaning staff moved the dirty used coffee cups, but did not take them away. The next day, all cups were taken away, but there were no cups replaced, which left me with no cups to make coffee. Flooding of the shower was another issue due to a slow drain. Within 1 minute of running the shower, the water accumulated over the shower to the bathroom floor. I did notify the staff, and they quickly sent a maintenance employee, but flooding remained an unsafe issue (see picture). Lastly, although I adjusted the thermostat to a lower temperature several times, the temperature in the room would not go down to 21.5 Celsius, causing for the room to be hot at night. In fact the temperature never went below 24 degrees Celsius.||The Pros: The staff were all friendly and attentive. The breakfast was perfect with so much variety (fruit, yogurt, sausage, bacon, pastries, bread, coffee, milk, eggs, beans, and French toast). The spa has a nice pool and massage services. The room also comes with satellite tv channels, many of which are in English, safe, blackout drapes, water bottles, and a comfortable bed.

Fantastic stay! The service was exceptional, the rooms were spacious and spotlessly clean, and the breakfast was perfect — varied and delicious. The location is excellent, with everything within easy reach. A special thank you to the staff for the thoughtful attention regarding our important occasion. We truly felt special. Highly recommended!

Spent 10 days here. Good overall but two bad things: 1. Iron that front desk gives you has no steam and they have no spray to give you. It's a useless hot plate. Hotel ironing is also bad if they do it for you, they don't know how to iron. 2. Whenever you ask the front desk for anything (room cleaning, iron, coffee etc) even if they say yes, there's only a 10% chance that the action gets carried out. Super annoying. Restaurant on top floor is great. Spa is good and the hotel itself is nice.

I had a great overall experience. The receptionist was both professional and welcoming. The rooftop restaurant served excellent food, and the location was ideal—within walking distance to great restaurants and cafes. What I loved most was the fully equipped gym and the pool with a jacuzzi. The room was clean and comfortable. The only downside was that the air conditioning wasn’t working properly during my stay, so we had to keep the windows open

The hotel is good, i didn't go into the rooms, I only went into the main lobby and the big halls, like where the food is served. It has a great atmosphere and also good food, drink prices are similar to the ones in cafes so it isn't that expensive. The best part two is the balcony. 10/10

Stayed for a weekend. Location is great, just on the border with the heart of the city. Spacious rooms and plenty of parking space, which is a must if you come to Belgrade by car. EV charging is also available. |Staff was professional and addressed all requests timely and efficiently. |Voja, the F&B manager.|Vladimir and Strahinja at the front desk.|Miroslav at the support team.|All were great!|Thanks!