A K
Google
Unprofessional and Neglectful Reception Staff – Management Ignores Clients
I am writing to express my deep disappointment with Metropolitan Iradier’s reception staff and their supervisors. Over the course of a week, I repeatedly tried to resolve an issue through emails, phone calls, and in-person visits. No one answered, no one called back, and no one solved anything. Instead of assisting clients, they create problems, show no attention to detail, and are consistently rude and dismissive.
When they are trying to sell you a membership, they are incredibly kind and professional. But the moment you become a paying client, they stop caring. They ignore your concerns, refuse to help, and treat you like a nuisance rather than a valued member. This is not a minor issue—it is a systematic failure of the entire customer support structure at the reception level.
Does anyone in management actually read these Google reviews? If CEO Albert Soler took the time to go through them, he would be shocked by the overwhelming complaints about the staff’s incompetence and disrespect. The truth about how this club treats its members is right here, in plain sight.
But the funniest part? I left this club, and no one even tried to find out why. No call from Customer Service, no email from a Loyalty Manager, nothing. Nobody attempted to understand the issue or to win me back as a loyal client. It wasn’t just me—I left, and three of my friends left with me.
And the reality is, Metropolitan Iradier doesn’t care. This is a club built on a tourist mentality—just keep selling memberships to new people. If long-term members leave? No problem, another tourist will sign up tomorrow. That’s the business model.
The club has been around forever, and it will probably still exist in another hundred years. But with this approach, it won’t be a club of loyal members—it will just be a revolving door of disappointed customers, coming and going, never staying for long.
Let’s see if anyone from top management actually cares enough to reach out.
