Club Metropolitan Iradier

- Gym equipment of all sorts. Free weights, machines, CrossFit section, punching bags, and a long etc. - Nice restaurant open 7 days a week. - 25 meter pool. - The only downside in my opinion is that they don’t offer ice baths (not at least for men). - Sauna, steam room.

I was a member of this club for 3 years, and unfortunately I decided to leave because of the overall poor experience compared to the price they charge. First of all, their cancellation process is extremely inconvenient and completely non-transparent. To cancel, you have to go in person (no email, no online option), and you must do it before the 20th of the month. If you go on the 21st, they refuse to cancel and make you come back on the 1st of the following month — which feels unreasonable and deliberately complicated. Their schedule also leaves a lot to be desired. They close early on holidays, which makes it impossible to work out on days when people often have more free time. On top of that, they don’t offer many in-person cycling classes during the weekends, which is exactly when most members would like to attend. The equipment is showing its age, and the cycling classes are inconsistent — some coaches are good, others are mediocre at best. The swimming pool hasn’t been renovated in a long time and clearly needs attention. Overall, the club does not provide value for the money. After 4 years, I finally decided it was no longer worth it.

A great Club, a great gym. Top facilities and well taken care of. The level of instructor is high. Very happy also with yoga. A great place also to meet people. Most of my friends are from this club

Unprofessional and Neglectful Reception Staff – Management Ignores Clients I am writing to express my deep disappointment with Metropolitan Iradier’s reception staff and their supervisors. Over the course of a week, I repeatedly tried to resolve an issue through emails, phone calls, and in-person visits. No one answered, no one called back, and no one solved anything. Instead of assisting clients, they create problems, show no attention to detail, and are consistently rude and dismissive. When they are trying to sell you a membership, they are incredibly kind and professional. But the moment you become a paying client, they stop caring. They ignore your concerns, refuse to help, and treat you like a nuisance rather than a valued member. This is not a minor issue—it is a systematic failure of the entire customer support structure at the reception level. Does anyone in management actually read these Google reviews? If CEO Albert Soler took the time to go through them, he would be shocked by the overwhelming complaints about the staff’s incompetence and disrespect. The truth about how this club treats its members is right here, in plain sight. But the funniest part? I left this club, and no one even tried to find out why. No call from Customer Service, no email from a Loyalty Manager, nothing. Nobody attempted to understand the issue or to win me back as a loyal client. It wasn’t just me—I left, and three of my friends left with me. And the reality is, Metropolitan Iradier doesn’t care. This is a club built on a tourist mentality—just keep selling memberships to new people. If long-term members leave? No problem, another tourist will sign up tomorrow. That’s the business model. The club has been around forever, and it will probably still exist in another hundred years. But with this approach, it won’t be a club of loyal members—it will just be a revolving door of disappointed customers, coming and going, never staying for long. Let’s see if anyone from top management actually cares enough to reach out.

My fav place to make some sport. Love all group activities

Old machines and overrated prices 150 e doesn't worth it. The stuff is disgusting and arrogant. Definitely NO

I really love this gym of its training, equipment, and territory, but every time I get very upset with their service. Yesterday, on 12/06/22, we were relaxing with friends on the terrace and wanted to order drinks and food from their restaurant, but it turned out it was closed. We ordered food and drinks in Glovo. When our first order arrived, it was already picked up at the reception by Judith and I was told that they did not receive anything, later when the food arrived at the reception they said that yes, your order is with us, but you can't take it because there were sounds of bottles. We ordered just water and juices, no one has the right to open the order, except for the recipient and the girl Judith from the reception demanded to open it, she does not have the right to do so. Even if it was alcohol, everyone uses it on the terrace, then you need to keep an eye on it and control all clients. Of course, this is not happening. As a result, I wanted to put my order in my friend's car, which was parked near the club. Judith said until you leave the gym, I will not give you your package. While we were talking in the lobby, an unknown man (I do not know if it was a customer from the hall or just a visitor from the restaurant) came up to us and started raising his voice at me to discuss me in Spanish with the hostesses, and he said that I should be ashamed that I do not know Spanish and I should be kicked out of this club. While this hostess Judit from the reception just stood silently and looked at it, everything and did not even try to resolve the conflict. Then I approached her and she started pretending that she didn't know English so as not to have a conversation with me. I do not know where they find such workers for clubs of this level. I visit it very often for 2 years and this is a rare incident with the staff at the reception in Iradier. Please reconsider who you take as workers in reception, it's not respectful and ethical, I'm not paying to be humiliated. I’m very upset with that. Thank you.

The club is nice. But they recently decreased temperature in saunas to 75. Which is crazy low. I'll add more stars if/when the temperature is closer to 90. Update: the temperature in both saunas is now 85 permanently. Which is so so sufficient. At least it's consistent. I love the option of going into the outside pool in the winter.