Metropolitan Iradier

- Gym equipment of all sorts. Free weights, machines, CrossFit section, punching bags, and a long etc. - Nice restaurant open 7 days a week. - 25 meter pool. - The only downside in my opinion is that they don’t offer ice baths (not at least for men). - Sauna, steam room.

Unprofessional and Neglectful Reception Staff – Management Ignores Clients I am writing to express my deep disappointment with Metropolitan Iradier’s reception staff and their supervisors. Over the course of a week, I repeatedly tried to resolve an issue through emails, phone calls, and in-person visits. No one answered, no one called back, and no one solved anything. Instead of assisting clients, they create problems, show no attention to detail, and are consistently rude and dismissive. When they are trying to sell you a membership, they are incredibly kind and professional. But the moment you become a paying client, they stop caring. They ignore your concerns, refuse to help, and treat you like a nuisance rather than a valued member. This is not a minor issue—it is a systematic failure of the entire customer support structure at the reception level. Does anyone in management actually read these Google reviews? If CEO Albert Soler took the time to go through them, he would be shocked by the overwhelming complaints about the staff’s incompetence and disrespect. The truth about how this club treats its members is right here, in plain sight. But the funniest part? I left this club, and no one even tried to find out why. No call from Customer Service, no email from a Loyalty Manager, nothing. Nobody attempted to understand the issue or to win me back as a loyal client. It wasn’t just me—I left, and three of my friends left with me. And the reality is, Metropolitan Iradier doesn’t care. This is a club built on a tourist mentality—just keep selling memberships to new people. If long-term members leave? No problem, another tourist will sign up tomorrow. That’s the business model. The club has been around forever, and it will probably still exist in another hundred years. But with this approach, it won’t be a club of loyal members—it will just be a revolving door of disappointed customers, coming and going, never staying for long. Let’s see if anyone from top management actually cares enough to reach out.

A great Club, a great gym. Top facilities and well taken care of. The level of instructor is high. Very happy also with yoga. A great place also to meet people. Most of my friends are from this club

The staff are generally rude. The receptionist, there's only one who's very nice. The PTs are ok but they're taking so much space for PTs and group classes that you don't have many areas to workout. There's one russian PT who's very rude. They have new equipments which is a nice touch but for 180e per month. Not sure if this place is worth it. In the summer, it's full of people smoking and drinking beer by the pool.

Horrific. Not recommended at all. Non functional machines (the “new” ones completely useless), no rules, rude people, passive attitude staff, and so on…

I really love this gym of its training, equipment, and territory, but every time I get very upset with their service. Yesterday, on 12/06/22, we were relaxing with friends on the terrace and wanted to order drinks and food from their restaurant, but it turned out it was closed. We ordered food and drinks in Glovo. When our first order arrived, it was already picked up at the reception by Judith and I was told that they did not receive anything, later when the food arrived at the reception they said that yes, your order is with us, but you can't take it because there were sounds of bottles. We ordered just water and juices, no one has the right to open the order, except for the recipient and the girl Judith from the reception demanded to open it, she does not have the right to do so. Even if it was alcohol, everyone uses it on the terrace, then you need to keep an eye on it and control all clients. Of course, this is not happening. As a result, I wanted to put my order in my friend's car, which was parked near the club. Judith said until you leave the gym, I will not give you your package. While we were talking in the lobby, an unknown man (I do not know if it was a customer from the hall or just a visitor from the restaurant) came up to us and started raising his voice at me to discuss me in Spanish with the hostesses, and he said that I should be ashamed that I do not know Spanish and I should be kicked out of this club. While this hostess Judit from the reception just stood silently and looked at it, everything and did not even try to resolve the conflict. Then I approached her and she started pretending that she didn't know English so as not to have a conversation with me. I do not know where they find such workers for clubs of this level. I visit it very often for 2 years and this is a rare incident with the staff at the reception in Iradier. Please reconsider who you take as workers in reception, it's not respectful and ethical, I'm not paying to be humiliated. I’m very upset with that. Thank you.

The WORST gym ever!!They make you pay 30 euros just to get on the waiting list. I paid 30 euros and have been waiting for more than two weeks. I called the gym and they don't want to refund my money. They steal money and set the right conditions . At the very beginning, they said they would sign me up for the gym a week after I paid 30 euros. But in fact, you have to wait 1-2 months. I'm not getting my money back right now. If quality and honesty are important to you, DONT come here!!!

Tl;DR: I switched back to my gym after ~ 1 month as the experience delivered didn't match the high price point The pros: -Lovely grounds, building, and spacious gym facilities - Restaurant and gym staff were friendly The cons: - Poor customer service from reception staff: continual lack of clear communication, rude attitude, unable/unwilling to help with simple asks like getting my app set up correctly or explaining pricing clearly -Salon sessions cancelled multiple times in a row after rebooking on the phone - High fee to bring in a guest for the day during summer (over double the winter rate during winter) - I couldn't see the value for money for the asking price. If this is a question of reducing the number of non-members/day, I'd recommend limiting the number of times you can bring in a guest, rather than whacking up the price