Metropolitan Market Crown Hill

I really liked this store when it opened. But over the last few years it’s noticeable poorer quality. 3 times I’ve had to return items that were past their expiration date when purchased. Twice the coupons they send for certain items are out when I get to the store days before the coupon expiration. I don’t know if all their outlets are like this but I guess my patience has run out. I like their coffee area and their clean bathrooms but the time I’ve wasted is really painful. And time is the one thing you can’t get back.

This review is specifically for Jay at the florals department who recently did our wedding florals. We were very impressed by his professionalism, attention to detail, and communication. Jay is easy to work with, knowledgeable, and clearly enjoys what he does. Everything turned out absolutely stunning on the day of and we couldn't have asked for anything more. Looking back on our wedding planning process, he was easily one of our favorite vendors to work with. We now have a new favorite neighborhood florist!

I decided to get some sides and gravies from here for Thanksgiving. Big mistake. The online descriptions of the items were well worded and convinced me to order, but they turned out to be utterly false. The mushroom and turkey gravies were thin and lacked flavor or character. The stuffing was very, very salty (and I’m someone who loves salt). The bread tasted as if it had been baked days earlier. Fortunately, we had ordered our bird from PCC, and that was a great decision. I'll never make this expensive mistake again.

Overall a good grocery store. I like their soup selection; my favorite ones are rustic potato, clam chowder, and cioppino. I saw a strawberry bombe pastry at their bakery/cafe and was kinda surprised because just a month ago I went to a different Metropolitan market location and they didn't have strawberry bombe. The bakery attendant of that location told me that those pastries are seasonal and they are not coming back any time soon. Anyways, I decided to try strawberry bombe while this location has it and I didn't like it much. It was kinda stale and too sweet for my taste. Looks cute but that's all. Tried their new New Orleans style iced coffee with light ice ($4.75 before tax for 12 oz). It was good.

I called the crown hill store to order a cake but the woman I spoke to I think it was Cathy seemed to not be able to order a fresh cake. She offered me some cake the is but I wanted a specially made birthday cake basic but fresh. She told me all of their cakes were in the freezer. I’m not sure what’s going on with met market bakery but. I used to be able to call and order a cake and I would turn out beautiful.

I typically associate Met Market with high prices but high quality. I am an infrequent customer of Met Market but stopped while out on a recent trip to pick up lunch and a few essentials. The person working at the noodle bar was very friendly while making my two meals. She even offered me a sample of a black bean / celery tofu. Upon self-checkout, the bowls were $2 each higher than the price stated on the board, which I figure it par for the course with inflation. However, the reason for my one star (could be zero) review is because I became incredibly sick with food poisoning about 4 hours after eating my lunch. My partner and child did not have any signs of illness, so I believe I received food poisoning from bean sprouts or tofu, neither of which my household members consumed. Food poisoning is bad enough, but when I called customer service at the store to report it, they were basically like "thanks for letting us know". They did not ask any questions about what I purchased and ate and were generally very short and snippy. No matter how convenient this place is, I'll no longer be a customer based on this experience.

Humiliated by security. Such an unpleasant experience. I shop here twice a week. Tonight, I was blatantly profiled amd chased around. It is winter time, I had a coat on a backpack because I don’t drive, this is how I carry my things home. Maybe too many pockets, maybe being a POC. Please make sure your security guards are not harassing paying customers.

Came on a Tuesday for a Caribbean pork sandwich but apparently they didn't make any that day despite it being the special of the day. Also I experienced the price scam thing (charged more than price tag) that another reviewer mentioned

I've shopped here several times and it's just not my fave. Everything here is so expensive. Much more so than other locally run /upscale grocers. The produce here is consistently bad. They do have a great prepared food section, a grest bakery section with some unique finds, and a good selection of specialty items and beverages. Their cheese section is just ok. I tend to choose other places.

I love this grocery store! Nice selection of products, and they have a couple of places in the store where you can sit and enjoy a lunch and/or coffee and people watch. Grace, one of their workers there, is a special joy, with a loud (!) infectious laugh that is a joy to hear. Do know that you pay for the pleasant people, nice environment, and good selection: prices are high here. But do check Met Market out--paying a little more may be worth what you're getting, as it is for me.

Yes, like everyone says so, the cookies are amazing, but the okonomiyaki (Japanese savory pancake) was NOTHING like the original okonomiyaki of Japan. It was not only burnt but also completely wrong from the concept level. You can say things like we adjusted for the US customers taste, but for this one, they just used the name and put Asian ish ingredients together. It was scary looking, I refused to even have a bite.

Max at the Deli counter was amazing. Friendly and knowledgeable. Bought charcuterie items which were delish, including Serrano ham.

They have an impressive sushi selection at this location! I have found Met Market's sushi to be one of the better grocery stores to offer it at a reasonable pricepoint. I was disappointed that there is not a self serve salad bar at this location. However, they do have a made to order salad and wrap bar. Instead, I opted to get some greens from the deli section. They have ample seating at this location - there is a quieter seating area by the coffee and bakery and the main seating area is at the front of the store.

A nice - and new - space for all of your grocery needs. The foods are beautiful and well-presented and the prices reflect the time and effort put in keeping the place beautiful. We especially enjoyed the "pumpkin patch" in front and learning the names of each variety.

If you've ever wondered what it look like to be a level above a whole foods metropolitan market is the answer to that question. This place is as fancy as fancy can get and I absolutely love splurging here for a special occasion. The service is always top notch and it's clean and really nice although the area around here can get a bit dicey. There's a huge parking lot and even a little eating area of you purchase any hot food or salads. But if nobody mentions anything else, the one thing you absolutely have to try here is the cookie. Both their chocolate chip and peanut butter cookies are absolutely out of this world and I've been disappointed more than once when they go out of stock by the time I get there. There is a grocery outlet as well as a Safeway super close by to here if you are looking for more affordable grocery options

I second the rude blond woman who works at the self checkout in the morning. Completely shocked what I experienced this morning ---I had just ordered an Americano at the coffee area and excited to stroll this beautiful store for the 1st time...i slipped and my coffee (brand new, totally full, piping hot American) dropped to the ground and landed on my foot and slashed all up my leg. I was so embarrassed and yet it was hot too. I looked up and there she was rolling her eyes down the aisle at me...I walked towards her to be sure she was looking my way and said "I am so sorry! I'm embarrassed !"....staring right at me, rolls her eyes, and picked up the phone to tell someone to clean it up. I stood shocked and said "Are you serious? It was an accident" She again, looks straight at me rudely and walks right by me and rudely says "at least it's coffee and NOT soup" I still couldn't believe it...with coffee drippings down my bare leg, and covering my shoe. I continued to shop and couldn't believe how I had been treated and mentioned it to two employees--making sure this wasn't overlooked since it was so rude and bizarre. They both confirmed this wasn't the first time with her....both these people were amazing--but as I left with my bag of $350 in groceries (and price has nothing to do with how you should be treated)....but I'll stay away given this experience for now. Wow. Maybe choose to not be on the front end of customer service lady.

They really need to teach their employees how to be friendly and polite. Every single time I've encountered either a checker or someone at a self service line, they are so rude! They clearly don't like their jobs and are miserable. Every. Single. Time. they are rude and condescending. And this has been multiple different people! I don't know what is going wrong in their training, but customer service is not something they're giving. I've also spoken to other people who have had the same experience at the same store! Management needs to do something ASAP! It's not the same as this at other Metropolitan markets clearly, the issue is with management here! The only reason I go to the store is because they have one product that I can't find anywhere else. It is the only reason I come into the store.

First visit was on 9/3/23 - very brief. Fresh pasta and cookies. Second visit was 10/29/23 - finally able to wander each aisle leisurely. Really enjoyed the culinary gear and housewares section. Rishi teas, cheeses, and a cookie. Nice grocery store. A bit spendy. One can get an Italian moka pot, but not a brick of Velveeta to make game day queso, lol. I'll stick with the Town & Country Market, Safeway, and the Fil-Am shop in Shoreline. Worthy detour though if you want a guaranteed fresh baked Metropolitan Market signature Cookie.

As caretaker for my elderly mother who has Alzheimer's, I prefer self-check, it's less confusing for her and makes it easier for me to handle her. I had 17-18 items and the rude woman I've read about in other reviews here, told me as I was setting up the paper bags, that self-check has a limit of 15 items. You're REALLY going to make me pack thing up, and move to a lane with a checker - despite are open spots at self-check, with my 83 year old demented mother in tow? Got it. As I'm folding the paper bags back up, tucking them BACK into their holder at self-check, she continues to scold me that the machines can't handle more than 15 items. I'm so angry I can't say a word. Some days you just need a little help - a better response would have been: "I see you're with your mom let me check you through and help but in the future we do have a 15 item limit". I head towards the one lane open with a checker and of course there's a line. So instead, I leave the cart and walk out of the store with my mom. I have no interest in supporting this business anymore. I called and left a voicemail about my horrible experience and to let them know there's a cart with 17 items sitting there they'll need to deal with, left my name and number - no response. Sad thing is, my mom's the one who loves this store, she was excited to shop there - I took her begrudgingly. Should have listened to my gut. Sometimes what is a basic task is a big joy for someone else. You have multiple bad reviews about poor experiences at your self-check and with your rude staff. Get a grip.

I recently moved up to N. Seattle and this Met Market is the closest to my house. I've only gone twice but I absolutely love coming here! I've been to 2 other Met Markets in Seattle but this by far is my favorite. Lots of prepared food options, never a long wait to check out, and the cleanliness and overall modern feel just make this a lovely grocery store. Very glad I'm only a quick 8 minute drive away!

I like this place. My biggest complaint is the general manager. Every time I've been here, the manager is lurking about over people and heard him talk rudely to an employee. Never seen the manager doing anything. He also dress so poorly as if he doesn't care about his job. I've talked to a few others that go here and they felt the same. Not to be rude but act like a manager and leader and dress like one. Your the laziness shows .

This is the closest "whole foods" market around. Pretty pricey but a gorgeous produce, meat and bakery sections. Something about walking in and smelling that huge monster of a cookie slapping you in the face! Yummmmm

High Hopes, missing food, and customer service failures. I've been so longing for what seems forever, for some organization to take the old QFC/Value Village location on Crown Hill, to new heights. Enter the rumor, then confirmation, and now launch of the newest location of Metropolitan Market. An upscale grocery, owned by the Korean Retailer: Emart. But you won't find their food standard here, per se... instead their California subsidiary Good Food Holdings run things. They have had locations of their "Met Market" around Seattle for decades, so it's not a surprise that when it was announced they were building this location, high hopes flourished across my community. So after a crazy rush of people during the first few weeks of operations, things have calmed down a bit for me to come back, and see if they are living up to the high quality food that I have come to expect. Truth be told, I have always enjoyed Met Market food, when I lived on Queen Anne, it was my go-to for many things. Unfortunately, this location isn't living up to those standards yet... in fact, during the first couple week, and even now, about a month into their operations, they are still missing lots of the staples in their Hot Prep foods area, that has left me leaving the store empty handed. No Hot Breakfast options, as of a couple weeks ago, and nothing in the "chill case" either. Their Cupcake options are lacking, tell me why it's okay to only sell the same vanilla cupcake, with three frosting colors, but all basically the same flavor? Also, why $5 dollars each, for something that resembles the size of your home made, from a box style cupcake? Why not bigger, more lovely, and something that makes the cost worth an experience? For $0.50 cents more, you can go to one of top cupcake places in the country, and get a massive cupcake there... Ignoring the store has no soul, or flavor, it's gentrified washed look tells me it was all planned to look this way, the service doesn't seem to hold up either. An upscale grocery should NOT have self-checkout machines... there is no human connection, no reason to have an experience that differs from the Fred Meyer or Safeway down the street. I don't blame the staff, I blame the poor signage, lack of identity, or store designers that are looking for efficacy, over memorable food experiences. Also, being someone who lives nearby, I received a lovely mailer, with a promo card, a week or so before Grand Opening, and signed up for emails/offers. I was excited... I signed up... and nothing. I don't like receiving spam, but I was literally giving my contact information away, with permission to receive your marketing content... and nothing. I'm literally the target audience, middle to higher income, leans or has an affinity toward buzz words like "ancient" or "natural", I love yelping, and from brith to today (40+ years), I have lived in this community. Customer Service Fail here. I even emailed MetMarket to ask to be placed on their mailing list.... and nope, not even an acknowledge they received my email. Look, the store may be clean, generally well-stocked, an while higher priced than competitors, I could look past that, when it comes to food quality. My hopes were dashed, missing essentials in the hot bar, and I have yet to hear back about all the promotions I missed from my neighborhood grocery. I'll probably go back again, like today, to get a cookie for my child, but the taste of corporate feel of customer service, and lack of grocery store soul, has left me lacking.

Super happy to have a brand new Met Market nearby! It's a beautiful store and a great addition to the neighborhood. The employees have been so friendly and helpful. Recommend coming either early or late in the evening, due to how chaotic the small parking lot can be during the day.

I wouldn't personally use this as my regular grocery store but I will absolutely burn too much money in their prepared food section as everything in that area looks delicious. And everything I have tried in that area has been SO GOOD - prepared dinners to warm up, THE Cookie (omg so worth the money), baked goods, breakfast sandwiches, pizza. The poke bar is on my to-get list. Their pressed juice is also delicious - I like the tangerine. I haven't loved their coffee though. I've ordered some of their special drinks and my regulars and haven't enjoyed any of them yet.

Great grocery store with new deals every week. Calm and relaxing ambiance. Excellent service as well!

Listen, the deli and bakery and likely the whole store features a lot of really good food. The problem is the pricing. You're gonna pay about 10% more for everything. Now, is it worth it? Are the soups and other specialty items out of this world? Indeed they are. Just got to cough up extra bucks.

The Met Market is super expensive so don't come here to do major grocery shopping unless you're Jeff Bezos or just don't care about how much money you spend. But it is a nice supermarket to shop in when you want to treat yourself or just need a few things. For example, my hubs and I went on a recent trip to buy Silk soy milk (it's actually a good price here), some freshly made sushi, the 3-piece fried chicken meal with two sides (such a good deal!!), and one of their special cookies (classic). We enjoyed our takeout dinner a lot. Keep the sushi counter, hot deli, and bakery stocked up and we will be back, Met Market!

I don't recommend shopping here. Everything is far overpriced here at this chain store, even beyond Whole Foods and PCC prices (as I cross check the price of things I buy often, and they're always priced even more here than any other store!). Also, they have a very sneaky scam they are running, where they show one prices for an item on the shelf, but at the register they charge you more for it. And not significantly more, just a dollar or two more, hoping you won't notice it and they can just pocket that money. I noticed this a while ago, where I'd get to the register and second guess myself on the price I must've seen when it rang up higher. But the last couple of times I decided to go back to the shelf and check the price for that item, sure enough, it was priced tagged lower on their digital price display, which you think would be easier to stay on top of having the prices reflect correctly on their merchandise. And at the register it rung up a higher price for NO reason at all! It wasn't like the items I had were on sale and the sale tag/price wasn't removed after the same, these were regular priced items that they charged me more at the register (very sneakily). The absurdity of this company, trying to price scam their customers! When I asked for them to match the prices on their merchandise that they had on the shelves (and not a sale price, just their regular price), the manager came out and had a lot of rude attitude towards me, telling me there wasn't anything they can and if I had a complaint to go away and figure it out on their website. This place is very much stealing and scamming from their own customers, and I've had this experience there several times now, so I have finally learned my lesson. I suggest shopping elsewhere.

I got some guacamole from the deli or prepared food area and it was supper salty. Can't barely taste the avocado. I hope the chef would do random tasting on all his prepared food. Whoever made that was not paying attention.

My first visit here was awesome. The atmosphere and lighting is great, and while the food is higher priced than other places, there are many foods and drinks you can find here that other stores don't carry. The store is very clean, the employees are friendly, and The Cookie is absolutely goated. I'll definitely be coming back sometime.

When we moved to North Tacoma, from West Seattle, I insisted that our new house be within a mile of Met Market. We had one right around the corner in West Seattle, and it was important for me to continue to have ready access to this beautiful and welcoming market full of high-quality products - especially their produce, meat/seafood, and bakery. We regularly shop here for our weekly needs and it's always the first place we go for special occasions - parties, holidays, etc. We've had holiday meals catered here, and our guests always rave about the food. Our friends and family, when visiting, always insist on stopping at MM. It's really that good So happy I still have my favorite market so close by!

I'd love to shop here but my experience is always ruined by the blonde woman that works self check out in the mornings. I don't know what I did to offend her but she always gives death stares and is so angry if I need help. I've just started to not shop here after encountering her wrath multiple times. I've never been cruel to a cashier so I just don't get her anger towards me. Maybe this is routine for her and not a "me" problem but I wanted to ensure all customers were aware.

Wow! Love this market. Stopped by today and they were out of schnitzel. I was very lucky and was able to ask one of the Meat managers about the schnitzel, and he made me some in the back as there was none put out , ready to go. I really appreciated him making me some! The cashiers are always friendly and I love the hot breakfast items that are available in the am.

Need more cashiers. At lunch hour only one cashier was open and then 5 self checkouts. The lines were ridiculously long. It's a lovely market but they need to dip into the profits to hire workers if they want people to duck in for lunch.

If you're Black, then stay away from the Crown Hill location at 8532 15TH AVE NW in the Ballard neighborhood because the hostile clerks pretend that you're invisible and refuse to provide service. When I went inside today, three store clerks made it obvious they followed me around to see if I were shoplifting. Strike one. I went over to the fishmonger for a half pound of halibut and salmon but the guy pretended that I was invisible and acted as if he were too busy to help out a customer. Strike two. I went to self serve check out land which automatically timed out to prevent me from scanning groceries without assistance from the clerk. When the clerk arrived, she condescended and chastised me. Strike three. I demanded to speak with the store manager about my less than satisfactory store experience, that clerk told me a bald face lie and claimed he was not available. I unpacked all the groceries for my bags and immediately left the store because I refuse to accept poor treatment from people who have zero respect for Black people. A few hours later that same day, I called back and a Black lady in customer service ran interference for the store manager to handle the "Black problem". Although she twice attempted to transfer my call, she disconnected the line sending the direct message my experience didn't matter. I called again and spoke with the nonplussed store manager who acknowledged nothing about my experience and brushed aside my comments with the flat statement that he'd look at the video, as if to insinuate some type of crime had occurred. Evidently, in Ballard there's a crime called shopping while Black especially in high end stores such as Metropolitan Market.

Great customer service One of the few places left that I feel happy to visit in the grocery industry . Their soup bar , bakery , seafood and floral departments are top notch

It's a nice grocery store, they have everything you need. I love the fresh citrus drinks. However,every time I come here, there's macho security dudes with guns hanging out being intimidating. Tonight there was an extra bonus of a police officer being very demonstrative and showy. I feel less safe with dudes with guns hanging out at a relatively safe location. Be safe everyone.

The foods are above average - a lot like Whole Foods more organic and healthy - great soups and hot bar and deli - beautiful produce - more expensive but worth it. Store and parking lot is spotless - employees are very helpful and happy.

This is specifically about the customer service at the self check out. I've been going to this market since it opened a few months ago, I stopped in and grab lunch regularly. Every. Single. Time. the woman that is working at the self check out is rude and condescending. And this has been multiple different people! I don't know what is going wrong in their training, but customer service is not something they're giving. They are always extremely, rude, and not helpful. I've also spoken to other people who have had the same experience at the same store! Management needs to do something ASAP! It's not the same as this at other Metropolitan Market so clearly, the issue is with management here!

Great layout at this location however I wish the customer service was better. I don't think I'll be back here again.

Wonderful people- amazing atmosphere; the deli is just the best in the entire area. The pizza is outstanding- especially for the reasonable price. Go today!

Beautiful store, typically organized and wonderful selection of food. Pricey but well worth the quality and enjoyment shopping, even if for late night dinner from the deli!

Is it just me, or does this place smell like cat pee? I got a good parking spot! They were out of food at the hot bar.I'll give them a while to work out the kinks & come back to try it out again.

I could come here for breakfast, lunch, and dinner every day! They have such a great selection of ready-to-eat and made-to-order food. It's a little on the expensive side, but they've obviously staked out a higher quality, higher price position.

It's absolutely beautiful. Definitely high quality food. Thanks for coming to our neighborhood. Best service we've had in a long time. Things are looking better for crown-hill!!

Great service, excellent produce, helpful staff. The fresh sushi is awesome and everything is very well stocked. Will gladly go back.

This review is not for the store overall. because the store overall is great! I don't live near it, but I bring my mother here each weekend because she loves it. We have started getting sandwiches from the deli case and having lunch there. Usually a great experience. Today was not. We got a sandwich, had it toasted it, then we paid for it and went to eat at one of their tables. We asked the guy at the deli counter to cut it for us. He said he would, but he did not. I tried to cut it with a plastic knife, but pretty much had to rip it in two with my hands instead. As we started eating, the sandwich was soggy (normally they're toasted and crumbly) The inside of the bread was goopy, like a thick glue and the outside was so chewy my mom was unable to even bite into her half and gave up. I took the sandwich back to the deli. The same guy was there, I showed him and said "my mom can't eat chewy bread like this and its super soggy/glue like" his response was "oh, thats too bad".. and nothing else. Thankfully another employee was there and she looked at it and said yeah, we'll make you another. The original guy grabbed another sandwich and stuck it in the toasting machine. I again asked, could you please cut it in half. He said sure. I got the new sandwich and went back to the table. The sandwich was better. More toasty, less soggy. Again he did not cut it in half and I had to rip it in two. I also asked him if they had any mayo, to which he said "I don't know. look at the condiment station" (by the way, no, there is no mayo. please add mayo) I don't know what was up, if he was not having a good day or what. But kinda turns me off from buying from the deli case again. Hopefully it was a one off bad day. :/ Otherwise we do still love this store and every other employee has been wonderful and helpful.

Happy to have another grocery store in the area, but I can't get past the fact that the store reeks like cat pee

Want to write a review to try to rid myself of some of this bad feeling I have after visiting this store. Was having my car serviced & while waiting I was happy to see the new store. Thought I'd stop in an grab some lunch & check it out, see if I might want to shop here. The clerk in the deli was very nice. The clerk in the coffee bar appeared to be in a sour mood & not concerned with how it affected others. He seemed perturbed at having to answer my questions, ring up my items or make a coffee. Not a thank-you either. Ah, well maybe he was having a bad day. But his grumpiness was quite off putting. I had a few items and the clerk did not offer a bag, so I asked another clerk and he told me to go to the front & to get one. The clerk had simply thrown out my receipts and hadn't asked if I wanted them & I didn't feel comfortable approaching him & having to deal with his demeanor, so I had to explain to the front folks that I did pay & needed a bag. They were fine. Then I looked around the store & shortly thereafter was confronted by a security guard insinuating I was trying to shoplift & that if I wanted to continue shopping in the store, I had to check my bag at the front. I was taken aback & quite surprised & told him I was just heading to the checkout to purchase a gift item. This was such an unpleasant encounter to have while trying to shop for groceries, going about the day & ending up spending my dollars at a place that subjects you to rude vibes & accuses you of being a thief. Won't ever go back to this Metropolitan Market or any of the others either. I shall return the gift item, as it will be a reminder of how I wished I'd not gone into this store.