Bill A.
Yelp
RESPONDING TO THE OWNERS RESPONSE;
"she apologized that we were unaware" -
THAT'S NOT AN APOLOGY.
She should have apologized for the lack of communication either via the menu, or the server about this situation. You words are correct though. She apologized that we didn't notice something, When asked where on the menu the price was for additional sides she got nasty, when I mentioned the server never mentioned anything she was simply annoyed we were still there.
i already acknowledge the dish doesn't come with sour cream, there was a breakdown somewhere about noting on the menu about how MUCH this condiment would cost, and mid-meal, the server should have mentioned it; especially since we ordered THREE more. $1.39?.. maybe next time someone will get soaked unexpectedly for $2.79 each, or possibly $3.99 (EACH) - of course I expected to be charged extra, not $1.39 for what amounted to a tiny melon-baller sized amount of sour cream, (sticker shock)
It's bad business and terrible customer service with the managers poor/combative attitude.
A waiter having a bad day, or maybe a dish that isn't quite what I hoped for is forgivable, and would give a place a 2nd chance.
Managerial attitude like what we received....? You guys can't come back from that. Will NOT be returning.
Also: a bar that doesn't carry lemons, never heard of that before, you guys are certainly "one of a kind".
ORIGINAL REVIEW:
This place has certainly slid downhill post pandemic. This was our GO-TO place for Mexican whenever we were within 10 miles of the location. The food WAS excellent, and and at a fair price as well. This all changed on our recent visit (6/2/24) and we will not be returning.
We ordered the usual botanas, which are still extremely good in quality, those flour chips are unique and really make the dish. Unlike previous times we were there, there was no sour cream or salsa on the side. We had the waiter bring out some sour cream, and what he brought was the smallest container possible, enough to maybe cover a couple of chips. So later on I said, bring us 3 more, which he did.
When the bill came, I was charged $1.35 for each sour cream, that's over $5 just for sour cream!!!
When I mentioned this at checkout, the cashier abruptly stopped my conversation and went and got the manager.
This manager informed us that the dish not longer comes with sour cream, (inferring that it used to) and that it would be extra. I mentioned that the price of the 'extra" was neither mentioned on the menu or, or by the server, and that the size of what was brought out was laughably small.
Her dismissive attitude was "well now you know when you come back next time" to which I replied, 'there won't be a next time'.
My gripe is that it is customary for the dish to come with SC, but if they want to cut back and not include it, that's their choice, but when asked for specifically, it should be on the menu, or if mentioned mid-meal (after menu's are gone) the server should be mentioning this.
In addition, they could have charged anything they wanted, I probably would have been good with $0.79, or maybe even a buck, if the size of what was brought out was larger. In addition, I asked the manager did they just make up that number, maybe next time they'll charge $3.99 each, and no one will know until the bill comes.
You can go to the grocery store and buy a LOT of sour cream for $5, and these restaurants get it wholesale. In addition, we ordered a diet Pepsi with lemon on the side, and were informed "we are out of lemons". How does this happen, when you are low on lemons, you have someone run to Meijer and get a bag of lemons.
The manager acted in a way that is textbook "how to NOT act like a manager", blaming the customer when the initial inquiry was made on the charges. She acted defensive and confrontational rather than working towards a resolution to the issue , like a singular charge for 1 SC- not times FOUR
They may have gotten their extra $5, but they lost 2 customers that went there 2-3 times a year.
Very unfortunate and sad.