Billie R.
Yelp
I did a take out order on Tuesday from the lunch menu: Deluxe Nachos with garnish, Chicken Burrito w rice & refried beans. This was my first take out at this location which is closer to my home. I would normally visit one further away eating in. Anyway I picked up my order and there were 8 nachos with melted cheese on top and a little ground beef on each. There were soggy and stuck to the paper beneath. The garnish was there along with the chips and salsa and my other order was in tact. I was disappointed with the nachos so a couple days later, I called the restaurant to let a mgr know what condition my nacho's were in. I spoke with Jade, she took my info, apologized and said she would pass the information on so I could get a replacement or voucher. I gave her my name and number. She said another mgr would get back to me if not that evening, by tomorrow, the next day. Never received a call back so by Saturday, I called again and spoke with Patty, mgr. she told me to stop by and she would make sure I got another order of Deluxe Nacho's. When I got there Patty and I went over the menu, she explained how the order is made, whats included and what they should look like when finished. She then she went to the kitchen to have the order prepared. The order I received Tuesday did not look the order on Saturday. Saturdays order had refried beans melted cheese and ground beef on top. They were not soggy. Tuesdays order: Nachos with a little melted cheese with a little ground beef, and soggy.
Saturdays order was nicely prepared and tasted yummie!!!
I ordered an order of rice and refried beans to go with my order.
Patty showed me what the order looked like before she put it in the bag. I was pleased with how she handled the situation and I wanted to give her a shout out for doing what she did. Keep up the good work. Thank you!!!