MGM Grand Detroit

This review is being written two months after my stay, but I believe it's important to share my experience. I stayed at this hotel for a work convention, and I encountered an issue with my air conditioning. While the matter was not resolved by other staff members, I would like to highlight the exceptional assistance provided by RonNesha at the front desk. She went above and beyond to ensure my last night was comfortable and relaxing. I am grateful for her professionalism and dedication, which made a positive impression despite the initial inconvenience.

Our stay at the MGM Grand Detroit was fantastic from start to finish. The room was impressively spacious, with modern, stylish décor that made it feel both luxurious and comfortable. One of the highlights for me was the bathroom — it was just as nice as the room itself! The double shower was a real treat, offering plenty of space and great water pressure. All the amenities provided felt top-notch, from the plush towels to the high-end toiletries. It really gave the stay that extra touch of luxury. Of course, we couldn’t visit MGM Grand without spending some time at the casino. I had a great time trying out the machines, and I appreciated how clean and well-maintained everything was. The casino floor felt lively but not overwhelming. Another thing that stood out was the level of security — I noticed plenty of staff around, which made me feel safe and at ease the entire time. Overall, it was a wonderful experience. The combination of a beautiful room, luxurious amenities, and a fun, secure casino made for a memorable visit. I’d definitely liked my stay

With all the casino competition in Detroit and Windsor, you would think the MGM would try to “keep up with the Jones”. Starting off in the parking garage, it is nice that it is free to park - but other than that, it is absolutely disgusting. There was garbage everywhere, spilled liquids everywhere (a combination of engine oil, urine, and alcoholic drinks). It was also extremely poorly lit. I must say, I felt that my car was either going to be broken into or something was going to happen to me while walking through it. Walking into the casino, there were five MGM rewards kiosk, however, only one of them worked, and the rest were either extremely slow or was off calibration. Therefore you couldn’t press any buttons on the screen. It took nearly 25 minutes just to see if I had any free play (which I did). Overall, the casino floor is fine… not great, but far from awful. Since I’ve last been there, they have done a good job of making smoking only sections; which gives people the best of both worlds. The ability to smoke and play for some and others being able to breathe in fresh air. In conclusion, the property is at or around average, but it is far from the best in the Detroit-Windsor area.

This casino is stunning from top to bottom. There are plenty of areas to explore and a great variety of games to enjoy. I won a bit of money and had a great time with family. Looking forward to coming back to try the restaurants and maybe even stay overnight!

It is a very nice hotel with a casino. It's very clean and the shower in the room was the best shower I have ever had in my room. They have garage parking or you can do valet parking. There are a couple of different restaurants you can choose for food. The staff was very nice. Greg W, who works in the casino, is awesome. He went out of his way to find me coffee, and I appreciate that so much. They were in the middle of a remodel when we were there, but there were still plenty of games to play. I hope to be back.

The service is impeccable! The rooms are so beautiful. The pool is crystal clear! Locker rooms are nice with hot tub! Beds are so comfy. When you first sit you think they are so soft but then when you lay in them they are full of support! Great night sleep too

Everyone was professional, helpful and so very pleasant. The spa was beautiful and so relaxing. The sauna was great and the pool was a pool. The lounging area was comfy and not crowded. My sister-in-law has asthma and in the casino the smoking area is closed off so she could enjoy herself as well. I would recommend to anyone.

We went to the Tap restaurant frequently. We had wonderful service minus the evening bartender who gave us terrible service (or lack there of). She had the worst attitude, very snippy and wouldn’t serve anyone. Completely ignored guests all around. We had many people in town for an event and this business could have well profited from our large group. Very underwhelming and pitiful evening service. Thank you to the other bartenders who were very attentive, full of personality and fun! I suggest a new manager and bartender for the evening hours. Other than that the hotel was nice, loved the lounge with the fire and the coffee bar in the morning was decent. I’d also like to note, the steaks at Tap were delicious!

To start, I've never had the luxury of staying in a nice hotel before. So my experience could be different from yours. My sister and I came from Chicago to see a concert at Little Ceasers Arena. Check in time is at 3:00 at this hotel. However, the hotel let us get a room at noon. We wanted to be in a room as soon as possible due to our VIP access being at 3:00. We wanted to get ready for the concert, and decompress. They were able to make do with our accommodation. The staff is very friendly. The valet is complimentary, and they serve breakfast to your room. (Not free). The room was very nice. We had the king suite. The bathroom had double sinks and a biiiig shower. Super comfortable bed, and comfortable environment. The restaurant they have inside was open super late. (I made a review about that too). I give so much credit to them being open at 1AM. With the low staff they had a night, they kept going. The hallways smell so clean too! This hotel is amazing. If I can ever afford to come back, this is the company to go with.

The hotel itself, Is beautiful. Gorgeous. The staff at the front seemed super sweet. I am giving this place 3 stars right now, which may change depending on how this week goes, and I'll explain why. My sister and I stayed here for one night on 6/14/24. Long story short, the hotel is amazing and beautiful, however I've been charged several times by them, wrongfully. When you check in, they ask for a card to put a $100 'incidentals' hold, which I understood. They also make you pay another $23 resort fee. So I was expecting a $123 charge. I received a $144.55 charge, which was unusual but I dunno... taxes? Fast forward to today, 2 days after check out and they ALSO charged me another $123 on top of the $144.55. I called and spoke to someone who was extremely rude and ended up telling me the person who physically checked me in charged me 3 resort fees and 2 ($100) incidentals. She told me she'll refund me the extra $39 in resort fees that I paid (still don't know how 2 extra $23 fees equals 39... but..) However she doesn't see the other charges I'm talking about. My room was totally prepaid for in January. Why I was essentially charged another $300 is beyond me. Now mind you, these hotel rooms have a fully stocked fridge with alcohol and a countertop full of cookies and treats and everything has sensors that charge if anything is touched. I specifically asked when I checked out to make sure, and she agreed nothing was charged to my room. I basically have to wait until a dispute can be made with my bank. How awful for me considering I was not expecting to not have that money. What WAS a super nice stay has been stressing me out daily after my stay. I will update this once the money issue is settled to let everyone know if the HOTEL makes It right. We will see!

I've come here twice. Once for dinner and other time for a fund raiser. I really like the design and layout of the gambling floor. I have not had much interaction with the staff, but the ones I have encountered have been courteous. The one drawback is parking. There is always a huge line to drive out of the parking lot, which can be frustrating. If you go to visit, I recommend using a rideshare or a cab to avoid the whole garage.

My recent stay at MGM Grand Detroit was truly exceptional, thanks in large part to the wonderful hospitality extended to me by Alisha. As a first-time visitor to both Detroit and this hotel, I was greeted with warmth and enthusiasm that set the tone for a memorable stay. Her welcoming demeanor immediately made me feel at home, and her thoughtful gesture of acknowledging my birthday added a special touch to the experience. Her genuine care and attention to detail did not go unnoticed, and I truly appreciated the effort she put into ensuring my comfort and satisfaction during my time at the hotel. In addition to her warm welcome, Alisha went above and beyond by providing me with valuable recommendations and insights into both the casino and the city of Detroit itself. Her suggestions enhanced my overall experience, allowing me to explore the best that this vibrant city has to offer. I cannot thank Alisha enough for her exceptional service and genuine hospitality. Thank you, for making my stay a truly unforgettable one!

Bad service, half the casino is closed, $15 for a drink- nothing complimentary and high minimums for a Wednesday night. Will Not be back to this location.

We stayed here for a local comedy show, which ended up being during the casino workers strike. It was actually pretty nice walking into an almost-empty place like MGM. The staff were amazing and helpful. They disclosed the situation and stated housekeeping would be one time per stay. Our stay was only one night so that didn't affect us. Much was closed down [in terms of restaurants] but MGM allows DoorDash and takeout delivery to come to their main lobby; so food wasn't an issue. And it's by a TON of area restaurants and bars within walking distance. Parking is free in their garage; one less thing to be worried about. They also have valet. The place is immaculate and shiny. Our hotel room was spotless and grand; just like the name. The beds are comfy and cloud-like. Mini fridge is stocked with items to purchase. THEY ARE NOT FREE. Our room also had a nice view of the city and the bridge. I highly recommend staying here.

When I checked in there was blood on the toilet. My room ac stopped working the last night of my stay. It was 80 degrees in my room and I couldn't sleep. When I called the front desk they were unaccommodating to my request for a late check out due to this issue. When I asked about it over the phone they suggested I come to the front desk in person to work something out. I'm not sure what that would accomplish and I didn't feel like they cared enough about my issue to take it seriously. I am a frequent guest of this hotel and the only reason I stay here is because of the spa which is nice but throughout my entire stay they didn't have any towels for guests to use at the pool. They charge a resort fee to cover things like that.

Total dump. Not been renovated in twenty years. I'm grateful actually. Now I won't gamble here anymore. Rooms are disgusting

One of my favorite casinos in Detroit! Plenty of places to eat, good gambling and a great place for events! I have been to many events here and it was a good time every time! Free parking and easy accessibility into the casino!

This casino is my 2nd fav out of the 3 Metro Detroit casinos. We were greeted with a smile which is a must on my list. Valet service was exceptional. This Casino offered a clean place to stay for my cousin staying here from Dallas. There suites are really big and offered a great view of the city. The kiosk wasn't working properly, which was my reason for the 4 stars. They had several options for Restaurants and the food at Tap was very good.

So, when there was an event at Mgm with Chico Bean I had to go!! Chico is one of the VERY FEW newer comedians who are actually funny! Now, I never knew MGM to have events but hey let's check it out right. Now MGM is nothing like Motor City so there's no theatre here. Where is the event u say? In the damn convention center. Really?! You're literally in a meeting room like a hotel! I was highly upset to discover this. Viewing is okay, but not really. They need to really invest in a theatre because this is just not gonna work! Chico was funny. It lasted a lot longer than I expected which was good. Tickets were a bit much imo for where and how you were seated. Now this video is super funny because he's describing someone actually doing a yelp review about the show. As an elite I hey, why not lol it's my chance! I'm in section 203 row D

We were rubbed in MGM Detroit Casino parking lot on the fourth floor east side before yesterday . They stole all our belongings which we had with us visiting the casino. security zero level. Not safe to keep your car in casino parking lot as they stole our two travel bags, jackets, dress ,jewelery, perfume and specially my sleep apnea machine when we parked our car in casino parking lot between 9pm to 12:30 pm. Unfortunately Casino risk management office not returning our several calls. security took our report but no action was taken even there was no courtesy and decency to respond to our calls. We cancelled our trip to Detroit due to this incident and we returned Canada Not safe to park your car in MGM Detroit casino parking lot.

Of all the casinos within less than an hour from where I live, this one is the most convenient and is part of a larger family of casinos within the same comp network. If you sign up for a player's card, you can accumulate points and self-comp for things like food, hotel stays, and purchasing items at the gift shop. For players who frequent MGM, you might receive an email survey. I always fill those out. When I do, I get a response back and in future visits, I've noticed that my feedback has been taken seriously. It's really great to know that the feedback program actually works. Sometimes, they lack in keeping up with slobs who trash the restrooms and parking lot as well as leave their crap lying around by the machines and tables. There are some really nice workers in the various functions necessary to run the place. Best of all, they've got some great places to eat inside the casino. If you're looking for something more formal, try D Prime Steakhouse. It's pricey and service can take a while because everything is cook to order and not assembly line style prep. If you want a sports bar atmosphere, you can try Taproom and if you want pizza, sandwiches, Chinese food, burgers, hot dogs, etc, there are 2 informal dining areas with multiple small restaurants which share a cashier / order area and have a common dining area as well. As far as slot machines go, there are days when the machines pay and days when they're tight. Statistically speaking, payout will happen if you play long enough but if you play long enough, odds are in favor of the house - always. After all, they're in the business to make money, right? If you're up for an evening of entertainment, there's plenty to satisfy at this location. It's overall better than Greektown Casino in terms of its layout (much eaiser to find your way around) and cleaner than MotorCity Casino which is also down the street. Regarding safety, parking lots at MGM feel the safest of all local casinos. There's plenty of parking near the doorways to the elevator and cameras throughout. People who come and go have always been very friendly and courteous - yes, they actually hold the door for you! And I'm sure if you hit a really big jackpot, you could get security to escort you to your car. :) Good luck!

As a Titanium Elite Marriott member, I have stayed at my share of hotels .No one at this hotel KNOWS the Marriott system. They never acknowledge you, never ask if you want the points of credit when you check in ,do not upgrade you and they don't offer the EARNED late check out . Not to mention, this place is SO filthy ( see Photos below... the gray areas are dust build up ( looks like years worth) the spot on the carpet...NO IDEA what that is and the trash behind the furniture that you can no reach) and the staffs answer is that they are remodeling. Remodeling is fine but did you get the carpets cleaned in the past few years? I have been in MANY hotels that are remodeling, but they keep the rooms that are not currently remodeled clean .When you have dirt upon dirt, this is not a remodeling issue , it IS a cleanliness issue! I actually had to scrub the bathroom floor as there was hair and dirt on it. I called downstairs to the front desk and they NEVER picked up a phone. I go down to the front desk and the answer is we are short staffed. This place needs a lot more than a remodel,... how about someone checking after a room was cleaned to make sure it is not filthy? How about cleaning the 20 year old carpets? How about not telling guests that everything is a mess because you are short staffed? I am not mentioning the 20 year outdated furniture as that is part of a remodel and to be expected. When you ask for the general manager , they send the front desk supervisor. When you ask when the GM will be in, the answer is "we have no idea" How does a GM run a hotel and she is never in the hotel.

Casino is clean, rooms and outside areas are not. Disgustingly dirty area where you wait for valet, and someone's leftovers were waiting for me when I opened the mini bar in my room, not to mention that it took a fair amount of effort to get the previous occupant's mini bar purchases to not be chi argued to my room. That being said, great service from everyone I encountered, and while the hotel cleanliness leaves something to be desired, the casino was substantially cleaner than other MGM properties, which as a platinum rewards member, I'm in fairly often.

I don't like to bring up money, but after spending close to 3k in spa and room you would think that the staff would be a bit nicer. I walked down to get my food that I had delivered since I wasn't craving fried food, the lady at the front told my driver to leave. Then I try to order room service and I wait on hold for almost 5 minutes just for the guy to say "you know what you need to just go online and order from there" what hotel does that. Really not impressed.

Strike needs to end Place is dead None of the good restaurants open Can't get good drinks

Recently stayed for 2 days during Memorial Day weekend and was disappointed. The staff was very friendly and welcoming, but the cleanliness of our room was below my standards especially for a hotel charging so much for one night. When we got into our room there was food left on the floor from the previous guest and everything was very dusty. They also did not come to clean the room during our stay and at this point COVID can't be used as the excuse. PreCOVID all hotels I've stayed in cleaned daily and I know staffing is may be below what is necessary to maintain all rooms but I think hotels should only book the amount of rooms that can be maintained especially for a 4+ star hotel. We come to Detroit a couple times each year to see family and can't say I'll be booking here again.

This was my first time staying at the MGM Grand Detroit hotel and it will not be my last! I was super surprised by the superb hospitality that me and my husband received while staying here for our anniversary weekend. When I say from making the reservation all the way until check out, everything was excellent. Yes I was on the fence with reserving here because of the price and the fact that we are not real gamblers but they made it well worth it. I had a regular king room which was nice because it came with a sofa so we didn't have to sit on the bed while relaxing in the room. The room was clean and the bathroom is a nice size especially the shower. Bonus: I had called the hotel prior to my stay because I wanted to have some special items for my husband upon our arrival but because of COVID they are no longer doing certain things but I was truly surpised with a special gift from the hospitality staff....very nice touch. I love that they utilize digital keys(I hate trying to keep up with those key cards). Every housekeeping staff that I encountered was very nice and helpful. The valet guy Roger was super nice and funny!! We attended a comedy show here at the casino and had lunch at TAP and everything was really good.

Breeze I gotta serve that the reason had a good time tonight. My Nigel Murphy. Michael cook Respectable, real, nice, very Very clean great personality. I will be back number one spotto hang out to eatto do everything.

How does a casino not have ANY, I mean zero, IPA beers???? I've been coming here for years and all of a sudden none of their five bars have IPA. Bartenders are just as frustrated as me.

Friday afternoon visit to MGM. Still my favorite casino Detroit. We love the layout, it has a very Las Vegas feel to it. Played some games, table and slot, ended up, walking away after three hours about even. Special thanks to MGM management for keeping the majority of the casino smoke-free.

MGM is the only casino that I visit and I am a gold card member. I worked in management most of my career and understand the importance of customer service. For that reason I must take a moment to commend your casino floor worker, Crystal Norman. She is top notch....knows my name...knows my drink and is always pleasant. Too bad you cant find more like her. Gilda Burke P.S. Thank you for hiring her,

Second time here. Unfortunately, I forgot to do a review for the first visit in February. Our first visit was great. Had a great experience overall. The customer service, the room, the gaming, the restaurants, and our favorite hostess, Shawnee. I hope I spelled her name correctly. This visit is going great. Visiting from Texas, leaving that hot weather and coming to Detroit to enjoy this nice cool weather in the 7's . Better than 90s / 100s. One thing I like about the MGM Detroit is that there is some give and take. We go to many casinos, and this is one of our favorite casinos for that reason. Maybe it's luck, and I do have 2 1/2 days to go. Hope I didn't jinx myself . One thing that helps us is being part of the MGM rewards. Helps with you accumulating points to earn comp or discounted rooms. During this visit, we got a food credit, which helps. Also, play Pop Slots or My Vegas. These games are part of MGM and will help with discounts and sometimes Comps. Hopefully, your visits are great and lucky.

Horrible parking, spent hours trying to leave. I won't be back because it takes longer to leave than it does to enjoy yourself inside. When I alerted security that the 5th floor traffic hadn't moved in over an hour and people were beginning to get aggressive with their cars, starting to get physical, they did not care and had no response as I continued to wait another 40 minutes.

Terrible customer service, snooty, uppity. The valet looked me up and down when I pulled up in my raggedy car and asked if I had a reservation, confused. When I told him I did, he said he wouldn't do it because my car was too dirty. His supervisor told me he couldn't do it either because my car has damage to the side. I had to walk all the way from self park to the hotel to bring my stuff to the hotel, which made everything extremely difficult. Can't bring liquor through the casino, so I had to haul bags and liquor BLOCKS from my car in self park to the hotel. I AM NEVER COMING HERE AGAIN. Did I mention it was my birthday, too? Luckily, Julie was my only ray of sunshine this day and was able to check me in smoothly. You guys should promote her. She actually cares, unlike your other snooty staff.

The only Casino we play and stay in Detroit. Danielle at the front desk has waited on me a few times and has been a pleasure to deal with. Very friendly, helpful and always has a smile on her face.

My room was not clean when I arrived, TV was broken, and the mini bar looked like it was ransacked - not like I care about the bar, but I'll probably get billed for everything that was missing when I go to check out. When I went to the front desk, the employee told me that the mini bars are "under renovation" which seemed odd, b At about 11pm the room next door started blasting music. I called security and after about 15 minutes of waiting I got dressed and went down to the front desk. I was basically told that there was nothing they can do - they can't move me because the hotel is "full" and the manager was conveniently not available. At 11:30 the partiers went out for the night so I'm sure I can expect some music coming early in the morning... I own a hotel myself and have stayed in hundred of hotels traveling for work. This hotel is close to the bottom of the list.

Stayed over night at mgm while we attended the wings and msu hockey game. The room needed some Tlc - multiple broken items and stains... the hotel needs some love and I hope it gets it soon. Overall, great staff and love the casino. This was the dirtiest I've seen it - see photo. Disappointed and disgusted. We will be back as comp rooms make up for the stains - sort of LOL

Over the years I've stayed at this MGM location for very special events in the hotel area and I do have to say it's one of the nicest hotels you'll find in The D Top 3 Nice. With that said it is a bit pricey for rooms so if you're not diving into gold coins like Scrooge Mc Duck I'd suggest making it a staycation destination. Here's why.... Well of course they've got gambling if you're into that sort of thing and though the minimum bet and slot machine price has risen in recent years it's still a fun place to try your luck, they've got some cool restaurants like The Tap and Prime to eat at and it's in the perfect location to go to most things downtown by Uber, bike or Byrd or Lime scooter. The rooms are clean and comfortable and the views of the city especially the Ambassador Bridge can be quite breath taking. I've saved the best for last and that is the fitness and pool area. This is worth staying here all by itself. It's a dream area with a nice temperature pool, comfortable lounge chairs and an artsy design that makes you feel like you spent your Cash for your very special event wisely.

The front desk man Earnest who checked us in was sooo accommodating and kind and he went over and above for our 48th wedding anniversary. He gave us a gifs that made our day. He even came to our room with another suprise. Its people like this that make the world go round. I want to commend his professionalism and Hospitality. TODAY I SALUTE EARNEST ON OUR WEDDING ANNIVERSARY. LOVE THE DALTONS

Really nice people. Horribly set up and despite kindness they're unable to do anything outside of what's in the manual. If you have kids, you can't come here. I came for a 450 person wedding. We liked the valet, front desk staff and housekeeping. They were all pleasant and tried to help. But, you cannot get to a coffee shop or any restaurants but 1 without being in the casino. Well anyone with someone under 21 cannot do anything then. I couldn't get a coffee because I had my son with me and couldn't leave him alone as a 2 year old. I could get food from any restaurant other than Tap. Well Tap has no kids menu. And even worse, when you order take out from TAP you pick up on the casino floor side so you CANNOT GET THE FOOD when you're with a minor. i had to walk around Tap restaurant asking multiple people to help me get my take out order since I couldn't get to the takeout window. 2 of 3 said they'd help and never came back. My son Screamed in hunger over the 55 min it took to get French fries. The woman at front of Tap told people it was a 45min wait and this photo shows their restaurant at the time. Food and hotel set up aside, our room had 2 outlets that didn't work. The mini-bar didn't work. They put a "decorative" window panel on the bathroom wall so anytime someone has a light on in the bathroom the bedroom is bright too. That was pretty annoying when you're trying to sleep and someone has to use the bathroom in the night.

I stayed at the MGM Grand Detroit and had a very interesting stay. First, I found an empty bottle of Titos vodka. That was a real problem because supposedly the room had been cleaned and the bottle was found in a bed that was already made up. Another issue with this situation is that I am in early recovery so my family thought I was drinking again. I saw the disappointment on my sons face.The bottle was also an enormous trigger for me being that I'm not even a year clean.I took this concern to the front desk and got 2 free patries for my troubles. I also encountered a very disgruntled security employee. She basically chastised me and my grandson for trying to get some complimentary tea. She kept reiterating that the coffee station was closed. We had already made ourselves a cup of tea and when we tried to get sugar, the seurity lady took all the condiments and wouldn't allow us access. She was very rude! I feel that this hotel charges way too much money for poor customer service. I have no plans of staying there in the future. There seems to be alot of displaced individuals roaming around the casino as well. I expected so much more and was very disappointed.

Our first visit to the MGM Grand Casino in Detroit. The (free) parking lot is confusing. We ended up parking on the far side of the entrance, and the only way we could figure out to enter was to walk across the ramp (and dodge the traffic). The elevators on the side we parked on seemed to be off, but there was no sign on them. Figured out later we probably picked the worst spot to park - right in the middle of the far side. At the entrance, they were carding everyone. First time I've been carded in a long time. But they were nice about it. There are several dining options. We just grabbed a quick sandwich, which was decent and fairly priced. I got carded again using my debit card to pay. First time that's happened in a long time too. The casino is well laid out, and moderately busy. We had no trouble finding a couple slot machines to make a donation. The place is smoke-free, with a separate smoking section. Overall it was very clean and well maintained and you'd expect.

Hotel room nice. However the casino workers on strike basically shut down Valet, Spa and Restaurants. So make sure no strike is going on.

Mr. Murphy is awesome at the breeze cafe! He made sure to accommodate our every needs. definitely ask for him when you come!

The house keepers are stealing Fiji waters & sodas when you leave your room! Be sure to notify someone before your checking out or when you notice them missing or else you will be charged.

Stayed in the 2nd nicest room there! The view was amazing!!!! We had to get up at 5 am to fly to NYC and I didn't want to leave one of the nicest hotels EVER!! And their room service was top notch! The bathroom was SPOT LESS!! I know that a necessity for a hotel but it was truly SPOTLESS 5 stars AMAZING

Very good experience during the Detroit lions playoffs. The server at Tap Dorothy was great. Great energy during the games and very customer service. You could tell she was onto the games. Food was ok for the appetizers and drinks was a hit. I would definitely keep her a server during games. The whole restaurant was a vibe. Host seemed to be a little confused on what was going on. Next season I will be back.

I lost a little money today but I'm having luck here most of the time.It's a small casino so I don't get the grand part. I like it. I lost my butt at Motor City casino.

So very disappointing. While the hotel looks lovely and is nicely appointed, the hotel stay is not comparable. The bed was too soft and lumpy so neither of us got a good night's sleep. There were food wrappers stuffed into the couch (between cushions) and could be clearly seen - why were they not picked up? The air control gave us options, but the room never cooled to the desired temp (of 70 - it's not like we were pushing it). In room sounds were loud and disruptive (people above, below or on the side could be heard doing their business or just having a conversation). There was room service trash in the hallway (room next to ours) when we checked in at 3:00 pm-ish and was there during the evening when we went to dinner and/or to gamble in the casino. It was there in the morning when we checked out (10:30) and had begun to smell. Yuk. What was once a nice hotel has declined significantly and is no longer worth the price. Stay elsewhere.

Great waitresses great service. The sports book was phenomenal the food there was great.

This was our first time staying at MGM. The entire hotel was elegant, well taken care of and very enjoyable. Our rooms were clean and comfortable, we would definitively stay here again.

I very rarely leave negative reviews, feel free to check. I have never experienced such negativity and hostility from staff, both front line and management, as I have from this hotel/casino. My husband and I have traveled the world and stayed at countless properties on every end of the spectrum. After our experience here, I will never stay, nor recommend anyone to visit this establishment again. If you wish to be treated with respect or any degree of hospitality, please seek out alternative accommodation.

I'd like to thank Ms. Sha-Kelli Harris who is responsible for zone 8 Women's Restroom. Due to it being a public restroom it can be challenging to trust that its kept sanitized. Ms. Harris is the best at making sure that all women who use this restroom feels comfortable. She makes sure that each stall is stocked and the wash area is always clean and organized. She's helpful if you have any questions she can answer. Just a kind professional worker. I will make it my business to go where I know it's kept extremely clean and that's zone 8. Thanks MgM for having Sha-Kelli Harris on board.

Go to the back bar. BRANDON is AMAZING! Knowledgeable and personable. Always a fun date at MGM, classy and fun. Hope y'all win big!

Came in on 12/18 around 10 PM, my friend I was with had come here several times before but the security guard said his ID didn't look like him and denied him entry "until a supervisor came." My friends ID pic was taken was he was 16 and he's now 23, no sh*t he looks different. We waited 10 minutes for a supervisor and I asked when they would show up, she said "whenever they do" they finally did, and as soon as he saw my friend and his ID he let us in immediately. First guard was tripping and it was embarrassing for her

For over $200/night, this was the worst hotel I've stayed at in my adult life. The room and the structure was beautiful and very modern. Water pressure was good and water was hot. Staff was nice and courteous, but this is where the positives end. The carpet in my room was very very dirty looking like they haven't been vacuumed for a month. None of the fixtures (lamp bases, tissue holder, coffee maker, etc) looked like they had been dusted for about a month as well. I was in room 1116 and after being up until 2am, starting at 7:30am there were sounds of furniture moving, drilling, all sorts of very loud noises coming from the room next to me and I couldn't fall back asleep to save my life because of the noise. You want to wake up rested, and I definitely was very, very tired and had a long trip ahead of me home. I was so mad that this room was over $200 plus the additional $100 weeklong holding fee that they put on the room... and for that amount I had inadequate sleep, a dirty room, and you don't even get breakfast. There were so many other places I could've stayed, and I wish I would have, but I picked this place because I thought higher price, better room... I was wrong!

The casino floor is very nice! They have both new and old slots to play, so every slot player should be happy with the selection - especially if you're willing to make a significant donation, as I did! The people (the staff) at the casino and hotel are very pleasant and cheerful. They had me smiling or laughing after I lost my money, which is really saying something! Now, the hotel room was not so great. First, they put us in a handicap room without informing us. I thought we could have been made aware that the room was for the handicap. Maybe they thought we were handicapped? ‍ The room wasn't cleaned too well because there were stains on the walls that were clearly there for awhile. We stayed there in July 2022 and we were comped of all charges because of our BIG casino donation. Although we made another BIG donation again, they wouldn't comp the hotel balance because of the measly military discount that was already applied. So, no more donations to MGM Grand Detroit, we'll try our luck at Firekeepers in Battle Creek or Motor City in downtown Detroit next time.

I really enjoyed our one night stay here. We utilized the free parking garage and walked through the casino to our room. We checked in on line so we were able to use our phones for a room key, which also bypassed the front desk check in process. We got a LUXURY KING ROOM room and were on the 4th floor. We could hear a dog barking though the wall (it was someone's service dog) and the front office was so nice. They quickly moved us to a room on the 7th floor. The bathroom was huge with a double sink and the shower had a rain shower head. It was nice to have the Keurig in the room and also the nice coffee machine in the lobby. We would stay here again!