Bradley L.
Yelp
(Edit at the bottom) Where do I begin? I'm trying not to be too irritated by all this, but whoever runs this place has clearly never managed a bar or restaurant. An average person who's been out to eat even a few times could run a more efficient operation.
(5 a.m. update from the bathroom: I'm definitely in this situation because of what I ate at Mi Cocina.)
We arrived at the time of our reservation, but the table wasn't ready. No big deal. Someone--not the host--escorted us to the "speakeasy" Monkey Bar. There was no bartender, so we waited patiently until one showed up. Once we got drinks, we found ourselves standing in a mostly empty bar. We were then offered a table to sit at while we waited for our dining table. We had a few strange interactions with the waiter in the bar area, which at least provided some laughs.
Eventually, we were told our table was ready, but the person who told us bolted, leaving no one to show us where it was. We had to track someone down just to figure out where to go.
As soon as we sat down, the waiter tried to take drink orders, even though everyone still had full drinks. Seeing how things were going, we decided to order a few more drinks anyway. One person asked to swap mezcal for tequila in their margarita, but that request seemed like it required an act of God to accomplish. He gave up and went with a mezcal ranch water instead, which another person successfully ordered too.
The waiter didn't seem eager to take our food orders and only stopped by after dropping off one drink. We had to flag him down to finally place our food orders.
When the food came out, they had no idea who ordered what. Orders were wrong. The fajitas arrived warm--not hot, as they should have been. One order didn't come out at all, and when it finally did, it was sizzling hot, as fajitas should be. Sides were incorrect, and we had to reorder them multiple times.
Overall, the food wasn't as hot as expected, the service was terrible, and the restaurant--while looking nice--was half empty, which made the bad service even more absurd.
Edit the next day: I received a call from the manager, Armando. He was very apologetic and kind regarding our experience. I appreciated the personal touch, and it was clear that he genuinely cares about the customer experience. He also offered to make it up to us, but at the moment, I'm not interested--maybe someday.