Ranchen F.
Yelp
Worse than zero!
This place is laughably pretentious and rude hovering on downright cruel, I literally left in tears on my birthday.
We traveled 4 hours round trip just to eat here. Called ahead to make sure they were open that we could get a table.
We arrived on time for our reservation and the place was pretty empty as they were still transitioning over from lunch. It was so close to lunch time in fact that we were given both lunch & dinner time menus (super classy salsa- stained paper menus btw).
We chose this place because of their advertised "vegan friendliness" even though there's an added $5 penalty should you want to actually order anything vegan. This isn't to make something that's not vegan, vegan either, it's just added on top of the ridiculously over-priced regular prices. They had postings everywhere exclaiming that there are $35 minimum! THIS PLACE IS VERY WORRIED ABOUT MONEY!
Whatever, we aren't hurting for money and had planned on laying down big time for the occasion anyway.
We started by ordering appetizers (chips & guacamole) and drinks while my partner still looked over the menu.
I already knew for sure what I wanted, Their (v) nachos impressed me so much the time before that and actually wrote a 5 star review with pictures of them.
Drinks and apps arrived on cue and now it was time to order, I excitedly said "Vegan nachos please ;)" confirming by proudly showing him the picture of them I'd taken from the glowing past review.
He then said: "Ohhhh, yeah, I'm sorry we don't have it anymore."
Confused, I said: "You don't have it?" "It was the menu that was on our table a minute ago and it's still listed on your website..."
He said, "Yeah, but it's only offered for lunch."
Visibly deflated, I held back tears and said, calmly and nicely: "Ok, well, since your lunch was just a few minutes ago and we did drive 2 hours here only for it, could you please make an exception, I don't mind paying the dinner price for it?"
He firmly said. "No." and waited for me to make a different choice.
Tearful now and unable to even speak, I passed to my partner who said he'd have the enchiladas
When it came back around to me, I felt trapped because I didn't want anything else, I came for those. I knew my partner wasn't going to be ok with me not ordering anything on my birthday and so he tried his luck reasoning too and asked "So, we can't just let her order the nachos?"
"No, it's only for lunch."
Stunned with genuine tears, I plead: "If you still have everything back there to make them and were just making them for other guests less than an hour ago, you even accidentally gave us the menu that they are listed on, you know we are fans who gave you a 5 star review in the past, we will be traveling 4 hours round trip today for it, it's my birthday, I'm visibly in tears, and it's something very easily correctable and you're still going to not make an exception for the sake of customer service?"
He said, "No, sorry, it's just for lunch, no exceptions."
I looked at my equally flabbergasted partner and with a collective nod we decided this was clearly not the place for us, said so, and started to get up to leave.
He said "Ok, you can leave, I'm going to just go ahead and charge you for this then." (Pointing to the table of untouched chips and drinks.) hahaha
I politely got up and did everything in my power to refrain myself from telling him that he could stick those nachos straight up his power tripping frosted tipped @ss!
I'm sure he's been told that so many times that he clearly doesn't even
Consider Seasons Cafe instead.