Rob P.
Yelp
Long story short, I went to Mi Mundo for a $3 drip coffee. They offered me an Americano instead since they were out of drip coffee, and charged me the higher price of $3.25. When I got home, I found out they inexplicably charged me $3.35. On top of that, my coffee was literally boiling hot where I couldn't even touch the lid. Just a bad experience.
I posted my review hoping the owner would make things right and explain the overcharging, but instead he wrote a sarcastic response and insulted me for complaining about being overcharged. After telling me to change my 2* review to a 1*, I did so, and he posted another update where he chose to dox me.
Maybe this guy is nice 364 days of the year and I caught him on a bad day, but I've never been treated like this by a business owner. I was hoping he would just say "my bad, come in next time and try us again and we'll make it right" and I'd update my review. Instead, he chose the aggressive response.
I have screenshots of his responses before he changed it to try to make me look like the bad guy. No customer -- or human being -- should have to accept that kind of treatment that Rahul subjected me to.
EDIT: This owner is absolutely out of his mind. Every time I add a line to my review to clarify something, he changes his response to try to gaslight me. My email is literally blowing up with all of his changes to his response. I give up, Rahul, you win... I'll stop editing my review and let you put whatever you want so I don't have to be harassed by you anymore. Congrats on your victory, you don't need to edit your responses anymore after this next one. Good luck with your business.