Jose Cruz-Mendoza
Google
Extremely Disappointed After Years of Loyalty
After more than 10 years of being a loyal customer at Mi Pueblito in East Boston (Orient Heights), today was the last time I will ever step foot in that restaurant. I’ve always appreciated Mi Pueblito as a family-oriented place—somewhere you could go with loved ones, enjoy a good meal, and relax to some great music. Unfortunately, it’s clear that the atmosphere and attitude have completely changed.
I visited today with my daughter, expecting the same welcoming environment we’ve always known. While waiting for our food, I played a song to enjoy the moment and create a nice vibe like I’ve done many times in the past. Shockingly, a staff member walked over, turned it off without a single word, and gave us a look that was clearly annoyed and unprofessional. No explanation. No courtesy. Just blatant disrespect.
What makes this even worse is that at the same time, a loud game was playing on the TV and other customers were making a ton of noise—which apparently was just fine with the staff. So why was it only an issue when we tried to enjoy our time with some music?
The double standard and disrespect were infuriating. This is not the Mi Pueblito I supported for over a decade. The environment felt cold, unwelcoming, and frankly, rude.
I’m beyond disappointed and will not be returning. I hope the management takes a serious look at how their staff treats loyal customers—because this experience was unacceptable.