Cecilia
Google
We are a family of four who stayed at Miami River Inn by Renzzi (also called Selina Miami River Inn ) for one night, and unfortunately, it was a very disappointing experience!
We had booked a small studio and settled in—unpacked, filled the fridge, and put things in the closet—when we realized there was no hot water. The only solutions we were offered were to either use another apartment just to shower or to move to a different one altogether. We chose to move, but despite there being three staff members at the desk, none of them offered to help us carry our luggage.
The new apartment was up a very steep staircase, which made it difficult with luggage, and it was located right next to a bar. The music was extremely loud all evening—it honestly felt like we were inside the bar itself. When we mentioned this to the staff, they told us that the best solution was to go to the bar and complain ourselves.
We asked for some form of compensation for the inconvenience, especially since we only had one evening in Miami and lost a lot of time moving rooms, but our request was refused.
Overall, we felt that the hotel staff showed no willingness to help or take responsibility for the issues. The experience was stressful, uncomfortable, and not worth the price at all. We would not stay here again or recommend it to anyone looking for a relaxing stay in Miami.