Sarah L.
Yelp
This is a super cute shop and they do brows the way I like them, natural, not overdone, and individualized to your face. This was a treat for me as I usually don't spend money on things like this and my first impression was not great. When I walked in the door, no one acknowledged my presence at all even though I was the only one there, about 6 ft from Michele and Maddi. Granted, I was not dressed like their normal clientele probably is (joggers, my coat, and some running shoes) but I had to speak first, say my name, and that I was there for an appointment before either of them looked up. Even after I had done that and Maddi introduced herself, Michele still didn't bother to look up or say hi or anything. And as good of a job as Maddi did, I felt like they were trying to get me out as fast as possible. I was done, paid, and back in my car in 20 minutes.
I met with Maddi who cleaned up my brows after I hadn't touched them for 6 months and tinted them. She didn't really ask if I wanted them tinted, really just told me she was going to tint them and since I don't really know much about brows, I just went with it. I panicked inwardly halfway thru because she hadn't explained that the tint would only stay on my brow hairs. I thought she had dyed my skin as well. Thankfully, the tint looks great and so do my brows but if someone says they have never had them tinted before and had never had anyone else do their brows before, maybe walk them through what you're doing. I also had no idea if this was an additional cost or not until I was checking out.
For the price, I would expect a bit more warmth in the customer service. I give 4 stars because my brows did come out looking nice and because I can't give 3.5.