Michelle Ashley Custom Cakes

I’ve been a loyal Michelle Ashley customer for 4 years now. No it’s not the same price as a Walmart cake but It’s worth every penny. You’re paying for amazing quality and equally as amazing service. Michelle Ashley’s team Never fails to serve the best quality. I have relatives who hate cake and frosting and I had them actually asking where I got the cupcakes so they could start to order them too! I can always go to her Facebook and send her a message with any general idea of what I want and she always comes up with the most special decorations. I’m always so excited to see what they have put together for my order. And the atmosphere when I get to pick it up is always just the best. It’s always a delight to see Michelle and her girls. This business deserves the reputation they have. You will always be my first choice anytime me and my family need something sweet, and my first recommendation to others as well. I’m always looking forward to another birthday or celebration just so I can put in an order with Michelle and her fantastic team. ♥️

I did a class with my daughter for her birthday. It went so well. Michelle walked us through each of the steps so the cake turned out so cute. My daughter loved that we got to use fondant! Would highly recommend.

I never got around to being able to put my review up last year for some reason it didn’t get posted, but my husband ordered me a cake from this place. It was supposed to be a stab cake. I was not informed that it was a stab cake when I picked it up.The cake it was also supposed to be leopard print, but it looked like there were germs all over the cake or something. My friends laughed and said we got ripped off . The cake itself was very dry on the inside and the frosting on the outside was super grainy and gross way to sweet and I’m a frosting girl I love sweet but it tasted purely of grainy sugar The person I picked the cake up from was extremely rude I don’t know her name but she had short dark hair . My husband paid $140 plus tip for this cake. And it didn’t look anything like he asked for I was disappointed it was supposed to be a surprise for me. He was disappointed because it looked nothing like what he asked for . I don’t really recommend going here. I feel like my cake was rushed It wasn’t made with any care at all . This is my first time getting a cake from a cake shop and I’m extremely disappointed

I recently had the pleasure of attending a cake decorating class at Michelle Ashley Cakes, and I can confidently say it was an unforgettable experience! From the moment I walked into the beautifully decorated studio, I felt welcomed and inspired. The atmosphere was warm and inviting. Michelle Ashley, the instructor, greeted us with enthusiasm and immediately set a positive tone for the class. The class itself was well-structured and catered to all skill levels. Throughout the session, she shared her expert tips and tricks, helping us to navigate through the various decorating methods, from piping to fondant application. One aspect I particularly appreciated was the hands-on approach. Each participant was given a cake to work on, along with a variety of tools and supplies. Michelle made sure to circulate around the room, offering personalized guidance and encouragement. I never felt overwhelmed; instead, I felt empowered to express my creativity. The best part of the class was the camaraderie among participants. Everyone was supportive, sharing laughter and ideas as we worked on our cakes. By the end of the session, I not only walked away with a beautifully decorated cake but also with newfound friends. Overall, my experience at Michelle Ashley Cakes was fantastic! I left feeling confident in my decorating skills and motivated to try more complex designs on my own. I highly recommend this class to anyone looking to enhance their cake decorating abilities, have fun, and indulge their creative side. I can’t wait to sign up for the next course! Thank you, Michelle and team, for an amazing day!

They’ve made a couple cakes & cupcakes for me so far and it’s a winner every time. The designs are always well executed & the flavor and texture is so good. I got several requests to know where the cake came from based on flavor alone. Love this place!

What a great business for Salem and area. I needed gluten-free, vegan cupcakes for a cherry blossom party. It was a bit of a panic due to a family emergency. Ordering online was easy! Follow up to let me know hours for pickup was friendly. There was lots of parking. The store had yummy treats to sell to walk in customers. Looking forward to using this business again. Angela G

This is my second year ordering from Michelle. Last year I got a Coraline themed cake which looked and tasted phenomenal! This year for my birthday I got a Halloween themed cake. I wasn’t sure on an exact design so I asked if she could surprise me and I was definitely surprised by how awesome the cake looked! And it was delicious. This is for sure my go to place for custom cakes. Thanks Michelle!

Love, love, LOVE this cake shop! Went with my littles and their Great Nana today, and we all left with lots of baked goodies! Kiddies picked a Raspberry Cake Pop and Brownie, while I snagged Maple Apple Blondies, Butterfinger Dream Bars, and Pumpkin Chocolate Chip Bars. Absolutely OUT OF THIS WORLD delicious - my kids were over the moon with how tasty theirs was. 😊 Huge shout out to Michelle Ashley Custom Cakes!!! 🤗 Thank you for making our family experience that much more special!

What a cute little shop! There isn't a place to sit and enjoy your treat but that is ok since I was taking mine home as a surprise. The worker was very nice and was able to explain how the gluten free, vegan, and keto cupcakes were different and what ingredients were used to make them so. Very informative. I also overheard a customer conversation about a vegan cake and the owner was VERY thought and made sure it wasn't vegan due to allergies. I thought this was great since you wouldn't want cross contamination. I got 4 cupcakes- 1 keto, 1 vegan, and 2 regular and made my husband taste test. He couldn't tell which ones were not normal! They were some of the best diet related desserts I have had in a long time. I also got a cheese cake because my husband is SO picky on them. He said other than having the peppermint topping (not the best combo) it was the best most authentic traditional cheese cake he has had in oregon. The one thing that I hope they will fix was there were no signs saying what each item was. I felt like I was a bother asking what each was while people behind me were waiting. Maybe little chalk board signs that can be changed daily.

It's a no from me. I ordered a cake and cupcakes. I wish I had gotten photos of the inside of the cake: such a tiny bit of filling it was sad! And the writing was printed on edible paper, with the colors not even matching the frosting. The cupcakes were a little small and the wrappers looked unappealing. I'm sad about it because I had really high hopes since the customer service was good and it wasn't a cheap cake! But it was cheaply made. There are so many good bakeries in Salem I don't know why they won't step up their game after all the reviews from years ago saying the same thing. That's a red flag :(

Horrible owner. Cakes are awful. They'll take your money and if you're not happy with the product, They'll just say "oh, well". Don't waste your money here. Overpriced, subpar cakes.

I'd give them zero stars if I could. The owner is rude, condescending and unwilling to make a bad customer experience right. This tells you her ethics and morals and all that matters is $$$$. Avoid this business!! Besides, their cakes are awful. They're dry, the buttercream is all the same flavor and not worth the money they charge.

We had our sons birthday cake made here. They are totally fantastic and kind, excellent communication and customer service. The cake itself was sooooo cute and perfect, im also pleased to report not only was it adorable looking it tasted GOOD! My whole family couldn't stop raving about it.

Really great tasting desserts! Everyone enjoyed the cake especially on Thanksgiving. It was a hit! It was decorated so cute in a fall theme. Very moist and the buttercream frosting is my favorite. Very rich if you like that. You do pay for what you get, so it doesn't come cheap. But, in my mind it was well worth it for the time and ingredients going into these beautiful desserts!

We ordered a wedding cake and it looked like we ordered it from Fred Meyers. It wasn't even decorated, we had to provide our own flowers for the cake. We ordered her signature lavender lemon cake and nobody liked it. The lemon overpowered the lavender, which was very disappointing. We had ordered two additional cakes from the Kondetorei which cost a fraction of the price and were devoured by our guests. It was so disappointing to hear our guests didn't like our main cake, especially with how much we paid for it.

They did our wedding cake and cupcakes for my daughter's wedding and it was amazing! All the guest commented how much they loved it. Thank you! Cindy Mattison

I'm very satisfied with my experience at this business. The price, quality and experience was worth every penny. This is the cutest cake I've ever seen and it tastes great, too. It's not what I imagined but that's a good thing, and I'm very happy to have trusted these professionals to do what they do best. The shop is clean and well taken care of, and the workers there seem to love what they do. I'm very happy to have decided to support this small local business, especially considering everything the government has done these past few years to small businesses and working people. I honestly can't remember the last time I had a cake that tasted this good. I forgot that enjoying treats like this could be satisfying (and not just a waxy-synthetic sugar injection). Well done!

We went today and got cupcakes. They were really good, but we wished the cupcakes' cake part was bigger to go with the amount of frosting on them. The German chocolate cupcake was delicious.

Their cake decor, I loved. I had ordered 3 tier cake for my daughter's 18th bday and it was nice that we were able to have also 3 different flavor. The strawberry and champagne flavor was dry, but the red velvet was pretty good, although their icing was a bit too much ( very thick) and very sweet. Their staff was real nice, great customer service. I just wish they stay consistent with their products.

I have celiac disease, and though it's not a certified facility, in the beginning of my diagnosis (a few years ago) I had no issues eating here. I went in yesterday and asked if a cupcake was gluten free or just keto and the lady told me "gluten free and keto are the same thing" and speaking from someone with celiac disease KETO DOES NOT MEAN GLUTEN FREE. I feel the worker is very uneducated, will not go back. Sad because I liked this bakery before.

I just love this shop. Second custom cake. Absolutely perfect each time. Highly recommend!

Went here on Valentines Day for some treats. Picked up 4 items - each red velvet them + chocolate strawberry. Each baked item was not moist (very dry) and not delicious. I had high hopes from the long line - but was very disappointed. Spent $30.00 on 4 items. Sorry - just missed the mark.

Stay away unless you like spending almost $200 for a cake you will end up having to add your own decorations to, and not at all like the pictures I sent. Also, when I showed the comparison between what I wanted and what I got, instead of an apology Michelle gave attitude and was super unprofessional. Wayyyy too expensive for a sub-par cake.

You're better off spending your money elsewhere. I called in an order for my daughters first birthday - It was last minute and she was able to fit me in which I felt was really, really nice. I believe Michelle herself took my order and I was due to pick up my cake the following Sunday. When I came to pick up my cupcake cake it was nothing like what I had ordered. I had specifically requested ombre pink and blue frosting and I had plain blue just like my inspiration photo I got exactly what I wanted from the photo, however, when I asked to make some minor changes, she said she was OK with making them, but none of these changes were apparent on my order. I ordered Strawberry cakes and I got 6 red velvet, 12 vanilla and 6 chocolate no strawberry at all! I felt like informing her about the mixup... and this is where it all went sour! I messaged her business page and had told her about my issues she was initially very apologetic at and offered me a $20 store credit in exchange for my inconvenience. Or $50 off a future order. This being my first order, I really didn't feel like trusting her again with another order when this one did not turn out. I opted to message her and asked her for a partial refund. I'm not kidding you she literally sent me $15 back as a partial refund on a cake order that was $100!!! - what a joke! Her attitude when I asked her for that was incredulous and absolutely the worst I would've ever expected out of a baker or business owner for that matter. I would just spend your money at another bakery that will actually get your order correct and when they don't they will give you twice the respect that Michelle Ashley would!

I took a class with Michelle today. So much fun! We learned how to decorate a beautiful Christmas cake. They are incredibly delicious and we had a GREAT time. I would highly recommend her bakery and her wonderful classes. I'm looking forward to taking another.

Went in one time after a coworker had recommended her shop. We all went in with a client of ours to get some desserts. I bought 2 banana macarons from the case that day and when I ate them in the car they were stale, hard and tasted freezer burnt, like what the inside of the dirty display fridge smells like. This opinion was not just mine, but also another coworker (first time trying, she bought 3 banana macarons) and had the exact same thoughts. Way too pricey for the quality of the dessert I received. I do not recommend this place, word of mouth travels fast and I should have listened to all the bad reviews on the Salem Eats page. Not interested in coming back as she was rude to my coworker when we went in.

Really disappointed- was $90. for a tiny cake- frosting was not edible, the chocolate mousse filling was practically nonexistent and it was decorated with lego candies (Not even frosting lego's?) I wish I would of gone to the Konditorei because their cakes are always excellent and not a rip off like this.

The cake was not good. The outside was dry, inside undercooked, tasted like a box cake mix, strawberry filling tasted like store-bought sundae topping, and the frosting was grainy. Spoke with the business owner via social media who responded rudely and defensively. Do NOT recommend. Editing to add: after my negative review, the owners husband decided to stalk me on Facebook and left a comment of a gif flipping me off on one of my old posts (screenshots below). I have had to block him and his wife on social media. Just an FYI that this is a business that resorts to stalking, harassment, and intimidation tactics after a negative review.

paid $90 for a cake with no design even after sending picture of exactly what cake should look like. Manager then texted my personal number over 8 times aggressively and defensively when I messaged them on Facebook about my disappointment.

This is the best bakery around. Originally I found Michelle Ashley on Facebook for my wedding cake. The cake tasting was the best experience, she has EXCELLENT customer service. She is a scratch bakery only, has won multiple awards, one very recently being in the TOP 5 of the WORLD. Must I say more? To say her cakes are amazing would be a huge understatement. It's been a year since my wedding and I still have family & friends complimenting my Wedding Cake, saying it was the best they have EVER had. As you can see, within the year I have already ordered 2 other cakes from her. My anniversary cake & friends birthday cake. She has other sweets too that I stop by and pick up for any sweet craving. If you choose Michelle Ashley you will never be disappointed.

Michelle Ashley & her entire team do an amazing job with all of their sweet treats! I first found Michelle when she was a one-woman custom cake making machine! She created the most beautiful wedding cake for a wedding I was planning. Not only did it turn out EXACTLY as I had envisioned, it was so moist & yummy. She has since created numerous custom cakes for my family & friends. I recommend her to anyone looking for custom cakes, cake slices, and even the hard to find gluten free / vegan treats straight from their pastry case... you won't regret checking this tasty shop out, & I'm positive you'll be a repeat customer!

I wanted a special cake creation for my hubby's 65th birthday celebration and Michelle Ashley Custom Cakes did not disappoint! In fact they hit it out of the park! They used photos I submitted to create edible images. The cake turned out perfect and beyond my own expectations. Done with such detail and care. Thank you so very much!! We definitely recommend Michelle Ashley Custom Cakes! Their cakes are as delicious and moist as they are beautiful!

I have been seeing great reviews for them online and was super excited to try the bakery. The store itself is in a super cute little shopping area, and the staff welcomed us. We were browsing around and ordered a few items based on the staff recommendations. We waited anxiously to get home and try our treats. We were extremely disappointed in the quality and taste and ended up throwing some of it out. The frosting was kind of grainy and the desserts lacked distinguishable flavor (except the rose macaron that tasted like pure soap). Just was generally disappointed in the desserts and it truly felt like a waste of time and money. Spent over $20 here on a few items and wish we would have gone somewhere else. I'm a little bit sad about the whole thing, as this bakery seems to have won awards and has generally high reviews. The staff was really friendly, so leaving it at two stars.

I'll admit, I've been sad for the past couple of weeks (no actual explanation, just a college student being emotional). While out on a mid-day drive with no intention of going anywhere, I noticed the pink sign which I was immediately drawn to. I quickly pulled in and it was like heaven on earth. All sorts of desserts displayed right in front of me. I ended up choosing three of their keto and gluten free desserts, all of which were AMAZING. I'm here to tell y'all that I am now cured of my unexplained sadness and overwhelmed with nothing but pure joy. 11/10 from me (bonus point for having keto /gluten free treats that taste good)

I have revised my review from 1 star to 3 after the owner reached out. I really appreciate a business owner who takes time to discuss concerns, and appreciated the feedback. I will stop by again and try another product, and can hopefully revise this again.

We picked the Apple Maple Bacon cinnamon roll and it was huge!! Super delicious, big chunks of apples, frosting on top was not too sweet, perfect!!! The staff were very helpful and delightful. Can't wait to go back again!!

This business sucks I paid for an order and the next day want to confirm where will be send it but they denied that information even I was the one who paid for the order. They took 85 dlls and they blocked me from Facebook messenger because I asked for my rights. These people is racist and unprofessional . NO recomrmded

I must tell you that I stopped in for the 1st time a few weeks ago on a Saturday for some chocolate ganache cupcakes. I didn't see any in the case but the nice young gal said "If you can wait a minute, I can make you some!" Who does that!?! GREAT customer service and tasty cupcakes!

My aunt is doing Keto right now and has really been missing "good" desserts. I took her here as a surprise as I saw they have a few Keto items. She bought three; pumpkin bar with frosting, brownie with frosting and a peanut butter chocolate bar ( think peanut butter cup but bigger). She could not even wait until she got home & had to taste test in the car. She said they are all FABULOUS! The pumpkin bar is her favorite. She even considered skipping dinner and just having the whole pumpkin bar. She said peanut butter chocolate bar was a close second followed by the brownie. But again, all are excellent! She is so happy she found somewhere offering good quality Keto desserts! They had a print out that showed the net carbs and all the details. A little pricey but I guess not really since it's a specialty offering. My aunt said it's well worth the $8 each.

I bought 3 dozen cupcakes, variety of flavors and wasn't impressed with the quality and taste of any of them. Frosting was grainy and left something to be desired and unfortunately disappointing. Staff was friendly.

We ordered a cake for our daughter's sweet 16 party. I have to say this is one of the most delicious cakes I have ever eaten! The decoration was spot on with what we requested - theme was a glow party. We did run into a snafu with our order (dates were mixed up), but Michelle remedied this right away without hesitation and even delivered our cake right to our front door! I would highly recommend Michelle Ashley custom cakes and will definitely call Michelle the next time we need a cake for any event!

I'm just going to share my experience with Michelle Ashley Cakes. You can decide from there if you choose to use her. Long story short. Future daughter in law put $100 non refundable deposit for a wedding cake for July 2020 and she signed a contract. Her father later went in and paid the cake in full. Covid hit. The venue went under and my daughter and fiance had to change the date and the venue. My future DIL contacted Michelle Ashley who said she could not deliver to the new venue. I reached out to M.A and pleaded for her to deliver to the new venue (only 8 miles further than the original venue was). I emphasized with her struggles this year as well. She then said it would be $150 to deliver. Her contact that was signed clearly says $50 delivery fee up to 20 miles then $2 per mile after that. My daughter requested a refund minus the $100 non-refundable deposit. Her request for a refund was denied. My daughter's father went to the bakery and had some words. Was given half the refund. Why? because he was upset and just wanted his money back? So she basically stole $200. She manipulated a manipulator and won. If you choose to go with Michelle Ashley, do your due diligence!! And what you fail to tell, is the truth- all of this PLUS the fact that you tried again to manipulate someone- just remember your sawdust cake was enough to back out AND nobody but nobody is responsible for me or my words but me so stop threatening people- and I do see you have done this before.

I ordered a special Harry Potter cake for our exchange student's 18th birthday. I found a picture of a Hufflepuff design that I liked and she was up front saying that she would make something similar, but it wouldn't look exactly like the picture. The design she came up with was just as good. The cake and frosting were quite tasty and it was a big hit at the birthday party. Her shop looked clean and she and her employees were very friendly and helpful. I would order from her again.

They have some of the best cheesecake. Staff is very friendly on explain info each cake and snacks

I ordered a custom 7 layer cake which was unusual for them, but they did their best to accommodate us. The cake was impressive and quite beautiful. The fillings were sparse, but the dark chocolate cake was incredible! Moist and delicious. There was too much frosting which may be a matter of taste. It was a heavy buttercream and kind of overshadowed the cake. Next time I'll request a lighter whipped cream type. It was thoroughly enjoyed by the family, and several of them wanted to know where I ordered it from. The service from every employee was remarkable. They will be my go to for any custom cake. Thank you Michelle Ashley!

She is the best cake maker ever! Her cakes always are the best in taste and appearance. She's very friendly, I've only ordered cakes from her and I always will! Thank you Michelle Ashley Custom Cakes you are the best!!!!!

Missed my daughter name, succulents, and flowers were basic. 1 in white frosting, 1/2 inch gray. Ugh. Less than 1/8 inch of fruit filling. Couldn't even hold shape when cut. Small cake $80. Not worth it. Trying to support small business was very disappointing. All they offer is excuses.

I have been a loyal customer since Michelle was baking on the weekends, out of her home. I found found her on Facebook Craigslist and ordered cupcakes and that was that! In that time, her skills have improved in every area. From decorating to flavors, she has gotten so big that she's got her own storefront! I have ordered many custom things. Cupcakes and cakes and now that I can pop in whenever I want, I have been buying everything from the display case. So yummy! Michelle cares about her customers. She listens and takes your preferences into consideration. She has perfected her cake recipe. Her whipped frosting and mousse is to die for. That peppermint/chocolate mousse cup was created by God himself #Obsessed. She takes care of us, so I'll continue supporting this business until she closes up shop! By the way, she's onto phase 2 of a baking competition on Food Network! Way to go! I'll be in for a cake pop next week! Get a lemon blueberry cake. Or a chocolate pb. Or a tarte. Or her quiche! Holy moly I want it all!

Had ordered a cake for my sons 4th bday and sent a specific picture asking if she could do it if not exactly at least SIMILAR and she responded saying yes and had me pay a deposit all without letting me know during the whole two weeks that's she couldn't do the cake as asked!!! Then when I came to her respectfully she started an argument saying I was wrong!!! Telling me the cake (which I had asked for a red one ) was red when it left her shop but somehow turned a dark maroon when it got to the party. Not only was she trying to save her own ass she screenshotted a picture of my son and the cake on my personal IG page and said "the cake doesn't look bad here " not even the point for one! For two the cake looked like it was made last minute had little to no detail I could barely cut into it because it was frozen and I paid a full price of $155!!! She refused to give me a refund didn't even ask to give me a discount and continued to call me a liar. Anyway!!!! I WILL NEVER BE ORDERING HERE AGAIN!!! And they're policy is bs too! I could only get a refund if I took the whole cake back? Yeah ok, let me just take the cake back and have my 4yr old wonder why he didn't get a cake for his bday.