Dan S.
Google
Absolute nightmare of an experience. They lied about my car’s status for 6 days to charge max service hours, billed me over $1,300 without fixing my car, and their negligence directly put my family in danger.
I’ve never felt the need to leave a review for any company before, but after what happened here, I feel obligated so others don’t go through the same thing.
I brought my car in on a Wednesday for an engine issue. They told me they needed to order a part and it would be ready on Friday. I explained that my fiancée is 39 weeks pregnant and this is our only reliable way to get to the hospital, but I was told it shouldn’t be a problem.
On Friday, they said the part had arrived but the job was more complex and would be done Saturday morning. Saturday afternoon came (with no call) so we reached out, and were told it should be finished by the end of the day, or first thing Monday morning at worst.
Monday came and went with no proactive communication. My fiancée called at 1 PM and was told someone was working on it “right now” and they were aiming for the end of the day. I called again later for an update, and they simply stopped answering the phone for the rest of the day.
By Tuesday, after a week of shifting timelines, zero updates, and constant excuses, I went there in person with my work laptop and waited in the lobby. I sat there for seven hours while being repeatedly told that they were just wrapping up by the guy at the desk, Alex. He would tell me “about another hour” or “just 30 more minutes” from about 11 AM to the end of the day. At one point he specifically told me that the job was at its last stage of completion. Finally, at 4:30 PM, the technician came out to say that they actually couldn’t fix it, needed another part, and it would take an additional 2–3 days just to have it delivered.
After all of that, we had the car sent to the dealership, where they offered to finish the job. If Midas was honest and respectful to us, we would’t have had to wait 6 days of being strung along to do this.
The bill Midas gave me was over $1,300 for a week of stress, false timelines, and ultimately no repair.. my car left in the exact same condition it came in, if not worse.
If you are looking for a trustworthy or reliable place to bring your car, this is not it. This was the worst service experience I’ve ever had, and I wouldn’t want anyone else, especially someone in an urgent situation, to go through the same thing.
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