Destiny O.
Yelp
I just moved to Lakewood 2 weeks ago from Colorado Springs. I didn't know the area enough to know any reputable places yet, so I went with a National Brand, thinking they would hopefully be honest enough. That was NOT the case. This place is either completely incompetent or dishonest beyond belief! I took my 2004 Ford Mustang in to have a tune up this morning. It was idling hard at stop lights, but it was still running from point A to point B, so I thought it would run better with a tune up. I explained to them that I needed to keep costs down, as I only had so much to put toward this, the car is honestly not even worth what I have had to put into it so far for various repairs (being an old car, that 's just how it is). I just don't have the money to replace it and need a running car, but the car isn't worth spending a bunch of money to fix everything on it right now, and so I communicated that needed to stick with only the immediate priorities. One of the employees called me about mid-morning to let me know that my car was "literally vomiting oil" and that in order to figure out where that was coming from, they would need to inject a die and have me drive a certain number of miles so they could see where the leak is coming from. You would think if the car was "literally vomitting oil," that it would be pretty obvious where it was coming from, but I definitely don't know anything about cars, so I have to rely on professionals to let me know what needs to happen to fix the problem. They then let me know that my shocks were "completely gone," and that if I hit a pot hole, it could cause serious damage to my car. I am a single mom, and I have to drive over 100 miles every weekend to pick up my son, between Denver and Colorado Springs on 1-25, so avoiding a pothole is not an option. Based on his description, the shocks then became more urgent need in my eyes, but turns out, it was not as urgent as they made it sound. The 3rd thing they said was urgent was that they thought the tune up might not fix the problem of the idling hard at lights and they were thinking it might be the throttle position sensor. They said they would just order it and plug it in to try it and if it doesn't work, they would return it. Thinking it was more serious than it was, I agreed to have them do that work at a new total of just shy of $900...keep in mind, I went in for a $136 tune-up with a working car. When I went to pick up my car after work this evening, he let me know that they did the tune up and it didn't help. They tried the throttle sensor and that didn't work and now my car is running worse than it was but they don't know what's wrong with it. They said the shocks are done, but that the car is worse off now than when they did the tune-up, but I would of course have to pay more in order to figure out what's wrong with it. I went in for a tune-up with a running car and now my car is now completely inoperable!! I had a 4 mile drive home from Midas and my car would not run more than 15mph and I had to drive the entire way with my flashers on going 15mph in a 45mph (if I pushed the gas to go faster, it just wouldn't go and it would die). My car was backfiring, sputtering, dying, AND smoking! It was NOT doing this when I took it in for a tune-up. So drove my WORKING car in for a $136 tune up and left with $900 shocks that didn't need replaced on a car that no longer runs. My next stop is the BBB to file a complaint.