Shannon Hennessy
Google
Absolutely horrible experience from beginning to end. I had been looking forward to trying this place for quite a while. What a letdown! I paid $13 for a burger that was cooked badly and thrown together even worse, plus fries that were mostly mushy and pale.
I love smash burgers, I love fries, especially crinkly ones like they had, and I can be pretty understanding that not all food is going to come out stellar every time, but this was just bad. It wasn’t even piled well and I had to essentially remake it myself. A bunch of the burger was hanging off one side leaving the other side with nothing but bun and lettuce. The bun was cold and smashed and felt slightly stale, like when you leave it out uncovered for too long and it has that gross outer hardness. The cheese, the small amount there was, only covered one side of the burger. And the bacon was possibly the saddest part of the whole mess. First, I didn’t realize it was possible to cut bacon this thin, I have pieces of paper thicker than this bacon. It was also 80% fat. Putting this razor thin piece of undercooked fat on my burger and calling it bacon is just insulting.
To top it off the guy working was terrible. He took his time wandering over to take my order then seemed to get pissy when I only tipped $1. I might have tipped more if I hadn’t been left standing for so long or if he was in any way friendly, but food quality shouldn’t be based on that anyway (one reason I hate tipping ahead of receiving the actual service and food). There weren’t other customers there, he wasn’t working on cooking another order, he just took his sweet time. When my order was ready (which was after a couple who ordered behind me) he kinda shoved it out the window toward me and mumbled “ready”. I spent many years in service industry and will overtip easily, but I’ll also call out horrible service when it happens. And this was horrible service.
So I’m sad to say the smash burger I’d looked forward to trying for so long was not just a letdown, it was downright bad. In sooo many ways. Did I mention my fries had a big hole in the bag? So the few that weren’t mushy fell out as soon as I took them out. Guess it’s just another food cart living off undeserved hype.