Dave K.
Yelp
Very Disappointed.
My family and I have been loyal patrons of Middletons, celebrating Christmas Eve which is also my birthday there for the past seven years. We always make our reservations at Thanksgiving, ensuring we secure the table in front of the fireplace for our party of six.
This year, I placed a reservation as always and confirmed this same reservation on Monday the 23rd. I was told, "We have your reservation." When we arrived on time, we found that our reservation would not be honored, that a larger party (including the owner of Twains) arrived just before we did, and that our table had been given away to what we could only assume a more profitable party. When questioning this action, we were told we could wait an hour and a half for the reserved table and then offered a table in the hallway by the hostess stand, where the servers gather to talk much too loud, as our only option.
I didn't find this a fair way to be treated for loyal patronage and asked to see the manager. When the manager arrived, I was treated with an indifferent and unprofessional attitude: of basically "It sux to be you."
I hope that you will take this feedback seriously and consider implementing measures to prevent such incidents in the future. Remember, next time, choose McGarvey's or O'Brian's for good food, service, and adult service staff that values the customer.