Mita
Google
On June 14, 2025, I purchased two tickets for Midnight Market ATL, an outdoor vendor-merchant event in Atlanta. Within 20 minutes of arriving, it began to pour rain and lightning was detected within a 2-mile radius. The Atlanta Police Department shut the event down, explaining that each lightning strike required a 45-minute closure. What should have been a brief delay stretched into 3.5 hours. My significant other and I, left standing in the rain without shelter, were forced to leave due to childcare obligations. We never received the services we paid for. That same night, I immediately opened a dispute through Chime Financial, the bank I used for the purchase. My dispute has been mishandled from the start: The first dispute was denied without proper review. On my second attempt, a representative incorrectly stated that I never contacted the merchant. This is false. I called their number (disconnected) and sent multiple messages via Instagram (unread and unanswered). The merchant has been completely unresponsive and unreachable. Despite this, Chime has failed to advocate for me, ignored my evidence, and left me without a refund. It has now been over two months since the event, and I am still waiting for resolution. This has caused financial loss, wasted time, and stress. More importantly, it demonstrates a failure in both the merchant’s responsibility to deliver services or refund customers.
