Kimberly
Yelp
So, had a hankering for crabs so we went to Mikes North in Pasadena.
Hubby doesnt eat crabs so he asked what "market price" was on the Broiled Seafood Combo was. We were told $21.00 by our server, so that is what he got with a salad and fries while I got the AYCE crabs.
The server was beyond unattentive. We waited 30 minutes before any food came to the table, then 25 minutes after being seated, Hubby's entre came before his salad - still no crabs. He was 1/2 way thru his salad before seing a live salad bug. Needless to say, waiter was called and salad was sent back. 10 minutes later, he returned with another salad and my crabs.
Waiter was almost invisible. We did get 1 drink refill and 1 refill of crabs. Asked for the check and noticed the price on the seafood combo was $38 not $21 as we were told. When we asked, the reply was "hmm, they must have just raised the price - last week it was $21". We asked to speak to a manager - who took forever to come to the table. Her response was "oh no, just the crabcake alone is $21. He is new and today is his 1st day. It has never been that price, sorry. I'll have to talk to him". And walks away to find him.
In addition to paying $17 more for a meal than expected, you automatically pay 18% gratuity for the AYCE no matter how bad the service is.
Dont get me wrong, Im not asking for anything free, but if you quote me a price, I expect to be charged that price. Nothing was done to resolve the problem. I understand he was new and mistakes happen, but this was unacceptable. Very poor response and attitude on the managers part.