Bryan D.
Yelp
The pizza itself was decent. It is what I have come to expect every time I am in Columbus and I'm excited to come get pizza when my flight lands at midnight.
The service was subpar. After waiting in line for a while, I went over to get a beer. The server was in a casual conversation with two women for over five minutes and didn't notice me and one other person trying to grab a drink. I walked over to her and started to ask for a beer, but she held her finger up as if to tell me to wait. I patiently waited. I figured it would be a minute or maybe two and as soon as she was done with her other customers, she would come back to me. She ignored me and went in the back office and dealt with bar tasks like moving things around for another five minutes before taking my order. I asked if I could leave the tab open and put the pizza on it since I was waiting in line. Alissa, I believe her name was, working night of may 31, said sure. By the time I ordered my pizza at the other end of the establishment, and I explained I'd like to put it on my tab, they couldn't find the tab... so I paid cash.
I went back to the bar while I waited on my pizza and said they wouldn't let me put pizza on tab and she said "I closed you out." I was willing to excuse the poor communication and the immediate customer service failure because at least she said it was a smile. But then a few minutes later at last call, I wanted to put another drink order in. It was impossible to get her attention and she wasn't that busy. She was taking the occasional drink order and tidying up. The people next to me screamed loudly to get their drinks. I decided another beer wasn't worth screaming and kept the seven dollars in my pocket. I won't ever go back to this place to wait in line for over 30 minutes for pizza, wait another 10 for a beer, and then tip for non-existent service. It's a shame because I really enjoyed it and have probably been 40+ times, but one bad service was enough to turn me off.