Scott G.
Yelp
Food Poisoning: Changed review to 0 stars!: Please read review and accompanying health inspection link/reports from the City of Chicago Heath inspector. NOBODY should be eating here.
So my wife and I have been going to this place for a number of years without incident and returned at least once a month for some pretty good sushi, but on my most recent visit to pick up a quick meal, we both immediately knew something was off. We carried out. We had ordered 4 different rolls for the two of us this round.
Out of two containers the first seemed OK but the fish was not looking fresh and shiny, but dried out, indicating something was off. Popped the first piece into our mouths and something was DEFINITELY off. Fish was warm and certainly not fresh. 2nd roll seemed OK. 2nd package opened was a spicy tuna roll which I usually order every time I frequent this place. The tuna seemed dry and stale. Popped it into my mouth and it was completely rotten and smelled awful. This is where the story gets good:
My wife called the restaurant and spoke to one of the women there who identified herself as the manager, unfortunately I didn't get her name. Her lack of empathy was astounding as when I described the fish quality her comment was; "It's fish. Fish smells fishy." I then let her know I spent many years in the food service industry and let her know fish should NEVER smell fishy. The attitude was beyond anything I've ever experienced in this industry. No apology, and she refused to give a refund but then offered a 15% discount on the next order, which we refused. Why would I go back to the place that offered clearly rotting food to the clientele?!
The story goes on: Let's say my wife and I had a very "interesting" evening a couple of hours after eating the food, running to the bathroom with nausea and explosive diarrhea. So let's say we were not happy with this outcome. Since we are both busy people we could not immediately address the situation so about 10 days later I went to the place in person to show the manager the picture of the fish and tell her the results of her poor food handling and again to ask for a refund. She again never apologized, walked away to look at my order history, then came back and said "we don't issue refunds and we already offered you a 15% discount". I said I'd like to speak with the owner and was told he was not in. I then asked her to have him call me or my wife to our phone number they have in our file.
The next person called my wife identified himself as Mr. Stan Lee or Stanley. He too stated it's "against policy" to issue refunds and proceeded to belittle my wife. I must say, if I would have seen him in person talking to my wife that way, he would be quickly laid out on the ground. First, she was trying to explain that it wasn't about the money, but the way it was handled and the food poisoning. He kept talking over her repeatedly. I'll paraphrase here but he said this has happened in the past and he has insurance to cover any food poisoning (WHAT?!) so this has OBVIOUSLY happened in the past. He also threatened to deny any poor reviews that we give him (good luck pal!). In addition, he accused my wife of lying since we told him we got sick a few hours after eating, he said "couldn't be food poisoning since that would happen days later". Really? Not a very bright nor accurate statement Mr. Lee.
I called my bank and immediately filed a dispute with the credit card company who refunded our money and took it back from the restaurant. So much for the no refund policy! Next, I contacted the Heath inspector for the City of Chicago who called me back within hours. She then led me to the web link which is at the end of this review and she also let me know there have been multiple complaints over the years with multiple violations and she actually asked me "Did they offer to give you a 15% discount?" So apparently she is pretty familiar with this place and let me know (and you can see below the violations and multiple health inspection "fails" over the years) that with this place, it's best to not argue and just contact the Health Inspector.
Long story, but the ending here is they FAILED their health inspection on 4/24/23 and again on 5/2/23 likely due to me reporting them. The restaurant today has a sign out front that says "We are closed for Maintenance". So it looks like the Health department shut them down. Here is link to the report including them finding "Over 200 rodent droppings". So, Mr. Stan Lee, maybe you need a little education from the health department and from me on how to handle these situations better. A little kindness and empathy and taking responsibility would be a great lesson for you, but with repeat health department fails, you should likely NOT be in business.
Copy link for inspection reports:
https://data.cityofchicago.org/Health-Human-Services/Food-Inspections/4ijn-s7e5