Casey W.
Yelp
We held our wedding at Mile High Station. It is an absolutely gorgeous wedding venue, especially for fall weddings. You can easily hold the ceremony, cocktail hour, and reception in one great place. Melissa was our point of contact and was very accommodating in many ways (rehearsal, numerous emails/questions). The bartenders/staff were great, and everything ran smoothly. I couldn't ask for a better wedding day.
However, when I received our final bill, I lost some trust in their business. We were aware there was a 20% gratuity charge that goes with the alcohol bill in our signed contract, which seemed fairly standard. Yet, we inaccurately assumed that 20% gratuity would then be divided between the Mile High employees who worked the venue the day-of. However, we learned after the wedding that while it is called "gratuity" it's actually a house charge that the "day of" staff does not receive. (I'm grateful that we still brought cash to tip the bartenders on that night as well as our friends who tipped throughout the night). So from my perspective we gave their business a 20% tip on the alcohol we purchased from them, or they charged us 20% more for alcohol than we really thought.
As an example, I would never support a restaurant if I learned that tips supposed to go to waiters, actually went to the owners.
While I acknowledge Mile High can charge whatever they want, and however they want, I felt intentionally mislead about the verbiage of where my money was going. That in incredibly unfortunate, since we really enjoyed our night.