T H
Google
This place ripped me off today. I've been coming regularly since this location opened, but after today's experience, never again.
I ordered the matcha cloud w/no ice. The employee gave me the standard warning that the cup will not be completely full. This is standard at all boba places and unless I'm getting the grapefruit smash slushie, I ALWAYS get no ice for my drinks here, so I'm familiar with the policy.
Except when my order comes out, the cup was BARELY half full. The top of the cream came up to the halfway mark. The actual milk and matcha drink itself was 1/3 of the cup.
I pointed out the issue to an employee, and the manager came out saying this was expected. I explained to him that while I didn't expect a full cup, I always get no ice for my drinks and the cups have always been 75% full and I expected the same here. After some back and forth, he finally agreed to add some milk.
The picture below is what the final drink looked like. You can see that the actual liquid comes up halfway but even with the foam, the cup's not even 75% full. Every other boba place, INCLUDING this location, usually just leaves about a 1-inch gap from the top if a drink has no ice.
This was a total rip off for a $7 drink, and the manager even tried to blame me by saying they don't normally allow for no ice for their matcha drinks. Ok, so why didn't the employee tell me that when I made my order? Why was I allowed to get the coconut matcha with no ice several weeks ago?
Their drink quality has been hit or miss for a while now; after today's experience, I see no reason to come back. Hui Lau Shan, B2J Tasty Pot, and Chicha San Chen all offer great dessert experiences within the same general area.