Tony W.
Yelp
Response to an operator that apparently has no clue about a customer focused business and offers poor excuses for a substandard experience.
#1. The ambient temperature of the outside has nothing to do with the wine temperature from the cooler. The white wine was insufficiently chilled. Never happened before during a visit to Milo's. If the wine had been at an acceptable chilled temperature there would have never have been an issue. We have been customers for 10 years and spent a lot of money at Milo's. Stop with the excuses. Unbecoming.
#2. I was polite to the server, it is not her problem that Milo's provides a substandard product, her service was ok
#3. The disappointing attitude was in response to wasting our time for a solution that resulted in us waiting around for 45 minutes for a glass of tepid white wine
#4. Your response to the review demonstrates a very poor understanding of a customer focused business, defending a poor product with excuses, is a recipes for failure
#5. You may want to consider taking a back seat from interacting with customers, you do not have the necessary and required skills to be successful
#6. You really need to visit similar businesses that have the formula and customer service acumen to be successful. I strongly recommend Khouries, you may learn some valuable lessons
#7. As you reminded my friend that the wine is retail, then the only value Milo's can provide to its customers is atmosphere, ambience, and customer service. If you fail to provide any of the above, then you can buy the wine anywhere.
Having been the owner of two very successful pubs, let me know if you need any further advice, we can negotiate a price.