Milu Hotel

This hotel exceeded all of our expectations. Communicating with them prior to our arrival was very easy. The staff were PHENOMENAL, especially Alessia. She helped us navigate the city with ease. They have a cute rooftop lounge at the property, and the location is at the heart of shopping central. We can’t wait to rebook this hotel during our next stay in Florence!

My wife and I stayed at the Milu Hotel for 4 nights last week as we visited our daughter who is taking classes for a semester in Florence. We had a great experience and would definitely stay at the hotel again. The best perk of the hotel is the location. It was perfect and we could walk everywhere we needed to go. All the major sites are close by as well as tons of outstanding restaurants. While the rooms were on the smaller side, the bed was comfy, the bathroom had everything you would need and we had a small balcony. Being on the 5th floor, the top floor, in the morning I could walk outside my door where a fantastic breakfast was served. The food and drinks were very nice and had plenty of options. Lastly, I want to give a big shoutout to the staff, particularly Claudia, who we spoke to daily and had very nice conversations with about Florence, restaurant advice, or our travels and her travels. We really enjoyed having conversations with her.. Overall, this hotel fit our needs perfectly and we had an amazing stay.

It’s a great hotel in the best location of Florence. It’s within walking distance of every major site and great restaurants. The staff is very pleasant and helpful. The rooms are ultra modern and so is the hotel. They serve a good breakfast as well. And if you’re an artist like I am or an art lover, there is original artwork on every floor!

My 3 rating is exclusively at result of the reservations process and the failure of the agent to provide customer service until forced. I picked Milu because of their TA rating. I needed 3 rooms. I found TA rates less than those offered direct from hotel. I contacted the hotel asking if they would honor TA rates as I preferred to book direct. I was referred to hotel site to book direct. They ignored my request to honor the rate so I booked through TA. This is where it goes south. The hotel now tells me they have a reservation for 6 rooms uncancellable and unreimbursable booked through Expedia (apparently TA uses Expedia). The hotel clearly knew my reservation was for 3 rooms not 6 as they had emails from me. I was told I needed to contact Expedia to resolve the issue....when I have not reserved through them. Lorenzo...the agents job is reservations...you would think he would make a few calls. This is when I had to throw a tantrum ...emails and phone calls to hotel. I had to guilt them into providing some basic service. This goes on but bottom line...my only confirmation received from TA was for 3 rooms. My credit card was only charged for 3 rooms. I was told I still needed to call Expedia to authorize cancellation of the added 3 rooms. When I did...they had no record. Apparently only the hotel had a 6 room issue. A lot of angst, a lot of angry mails and phone calls, a lot of wasted time. If only Mr. Lorenzo was responsible and willing to lift a finger, all could have been avoided. The hotel is nice, accommodations are good, the location was great, the ladies at reception were great. It's sad there couldnt have been reasonable support up front.

Hotel Milu is amazing. You won't find a better place. The staff are wonder, they go above and beyond to make your stay the best. My room was just like the photos. I can't say enough good things about how great the service was, how nice the people are and how wonderful the entire staff are. The front desk staff are top-notch, the cleaning service and everyone else, are just absolutely the best. My room was spacious and super clean. The location is the best you will find, it is near everything a visitor will want to see. I felt very at home, and the breakfast was excellent. I highly recommend you enjoy the wonderful breakfast. I am so glad I opted for the on-site breakfast that came with the pleasant smiles of the staff. A great way to start the day. The front desk was kind and helped me with things like directions and local shopping. This hotel is great, and the people working there are what make it so special. Everyone seemed very happy to help with anything. I love the art books on the 5th floor. I can't wait to visit again! Thank you Team Milu!

My wife and I spent 4 nights at the Hotel Milu. Overall we were very satisfied with our stay. We stayed in Room 503 which is one of the deluxe rooms with a balcony. The combination of classic wood beams with modern furniture is a nice combination. The hotel is impeccably clean.|The location of the hotel is perfect, on a relatively quiet high end street near a palazzo and a very short walk to the Arno River. |A few critique items I would like to mention so future travelers have a full picture. The rooms are small. The hotel does not hide this, listing the sq meters on the website but be aware things are tight. There is closet space for hang-ups and shelves, but if we had not had a balcony, I am unsure where we would have put our suitcases. Yes we left them on the balcony and yes we got lucky it did not rain. The balcony is peaceful and a great place to relax but do not think you have a real view as you do not. The bathroom is functional but the shower is a rain shower or a handheld, which would be fine if the shower were large enough to accommodate a rain shower. Rain showers look cool but for me personally are not very functional. Just not our cup of tea. The website for some reason lists the first item for hotel amenities stating adjustable heating and cooling. Unsure why this is the #1 item when this control is extremely limited. Our thermostat would only adjust between 19-20 Celsius which is 66.2-68 Fahrenheit, so while technically you can “adjust” this adjustment was minimal. We were not told by anyone if further adjustments could be made and we did not ask as the website says the rooms have adjustable temperature. If I have to go complain about something then this would automatically warrant a less than 5 star rating so, regardless of whether it was resolved.

I recently stayed at the Milu for 9 days. The entire experience was better than advertised. Perfectly situated in the heart of the city, it’s just a short walk to the Duomo, Uffizi Gallery and many other must see attractions. The tasteful historic renovation blends modern amenities with classic Florentine charm, creating a warm and inviting atmosphere. The staff was wonderful—friendly, helpful, and genuinely dedicated to making my stay special. This hotel is a must-stay for anyone in Florence.

I absolutely loved my stay at Milu! The staff is phenomenal. They are so helpful and friendly. I stayed at the hotel for a few nights, left for a couple days to attend a wedding, and then came back to Milu for one night before flying home. The staff remembered I said I was going to a wedding before I checked out the first time and when I went to check in again, they asked how the wedding was. It felt like the staff really cared for their guests and I had a lovely, lovely stay. 100% would stay here again and would recommend it to anyone!

I love this hotel so much I want to come back to Florence just to stay here! I found this hotel on Expedia. The room was perfect; the service was perfect; the location was 10/10. I walked less than 10 minutes to most places I wanted to visit. My favorite was the espresso machine on the fifth floor in the "caffetteria". They also gave complimentary water. I liked that they supplied the room with slippers. I didn't ask, but there was no hair conditioner in the bathroom. They did have lotion, shampoo, body wash, a vanity kit, and small soap bar. They cleaned the room every day and gave us fresh towels. You need to keep the key card in a slot for electricity in the room. They give you two key cards at check in.

This hotel was nothing but AMAZING during our 1 night stay in Florence. It is located on Florence's version of "Rodeo drive"...meaning our neighbors were names like Montblanc, Gucci, Prada, Tiffany &Co (you get the point..). It is also within a 10 minute walk to the airport train station as well as to a majority of the main attractions in Florence. Our flight landed early the day we arrived and we decided to try our luck at an early check in. Well...we got lucky! We even got upgraded to their top floor (5th floor) rooms with private balconies!!! The room also had a complimentary minibar (sparkling/still water/ pear nectar/soda and two potato chips) which I ransacked. To make things even better, we got free breakfast and a free round of drinks offered to us after their elevator broke down. Now let me tell you more about the hotel: as you go up their elevator which is enclosed in a glass case, you'll see that each floor has its own unique art deco. Very cool. Top floor where we were staying had a mini hangout/lounge area along with complimentary teas/cappuccinos/lattes from their machine. And IF you ever get caught in the rain....they have a bucket of umbrellas for you. The reason why we were so impressed with this hotel was the service. Lets just say Bruno from the front desk was awesome and so was Ava. He was super apologetic about their elevator breaking, but hey...we were already thankful for our free room upgrade!...but then they kept offering us more AND MORE FREEBIE! Tbh the stair climbing wasn't even that bad..we got to look at art on the walls. Also, everyone always seemed so genuinely friendly and welcoming. It was a really good vibe. I'd totally stay there again...and bring all my friends ;)

Point of View - Anxious American who does not travel internationally or very often or at all. Pros - Room size. Bed size. View from the room. Free breakfast. Elevator. Very accommodating staff - personable, greets you when you enter and leave, has great recommendations, speaks English. Location location location. The location is what I would describe as a hotel nestled between luxury stores, there is a Gucci store right across of you and a Tiffany store nearby as well. The luxury and safety associated with those stores is noticed in the area. The overall vibe of the place is not broke boi living and not bougie like a four seasons, I would describe it as a boutique hotel or a mom and pop shop equivalent. Last but not least they have like a $5000 espresso machine that's located on the fifth floor which is 100% free at all times of the day, That machine alone made my entire trip cost-effective. Cons - smells like shit about 30 feet to the right of the hotel but it's no one's fault except for the gutter system. Overall - if you're an anxious American about safety and love free food and love being adjacent to bougie shit, at a reasonable price this is the hotel for you.

This was one of the best hotel experience I've had so far in Europe, hands-down. PROS - Bruno and Eva were absolutely fantastic, welcoming, nice, helpful, and accomodating - Upgraded rooms on check-in, to a higher view and a room with a balcony. Nice! - Location is fantastic, as it is walking distance from everything (Florence is small) - The stores literally just outside are all the big luxury names including Yves Saint Laurent, Gucci, Prada, etc. - There were umbrellas available for use for the patrons of the hotel. They even offered to let me keep the umbrellas since it would be raining the next day after I checked out. I didn't keep it, but I found the gesture very nice. - The mini-bar in the hotel room is completely complimentary. It includes to bags of chips, a soda, two bottles of water, and a bottle of pear juice. - There is a 24-hour service and front desk, and a 24-hour 5th floor drinks station with tea, coffee, water, and I believe alcohol CONS - The elevator broke during the stay, which was a little inconvenient as we had a room on the 5th floor. I will say that this is out of control of the hotel, and not something they want to happen either. They were very apologetic about this, and got it fixed the next day. The hotel also offered me a free drink and free breakfast for the inconvenience, which I appreciated. I don't hold it against them at all.

Eva was such a great help at the hotel! This was our best stay in Europe, comparing 5 separate hotels. They have coffee and tea all day and night in the top floor, with a rooftop terrace.

I decided to book a 2 night stay in Florence and found this unassuming hotel on Expedia. Not too many reviews here (literally just the one) but quite a number of positive reviews on TripAdvisor. Pulled up the location on Google Maps (street view still shows the old La Residenza hotel) and it's literally sitting on top of Fendi and Giorgio Armani. Although the hotel is situated in an area reminiscent of either Ginza or Rodeo Drive, the off-season (early December) rates were quite the bargain. The cheapest single bedroom was $90/night incl. tax and for whatever reason, breakfast was only an extra $4. Though I ultimately chose this hotel for the location - 800m from the station and walking distance to major tourist attractions - the cobblestone paths made dragging a four wheeled carry-on quite the journey. By the time I got close to the hotel, the streets were mobbed with foot traffic and there were Christmas lights hung above the streets along with art installations scattered throughout. Walking up to the hotel entrance you enter into a cramped hallway split in half by a reception desk and you're immediately greeted by the staff seated behind it. Once you check in, you're directed past the hallway into the stunning elevator area. A wood-framed glass enclosed elevator takes up the entire middle portion, flanked by a grand staircase that takes you up to the 4th floor. The walls are then turned into a rotating art gallery - each piece is available for sale - stretching all the way to the top floor. I've stayed in boutique hotels before but this likely takes the cake. While my second floor room was the smallest room size, 12 foot high ceilings made the room feel larger than it was despite the narrow width. Unlike the rest of the hotel, the in-room exhibition was limited to an artsy-shaped mirror (not for sale) and a framed painting. Though storage space was limited, there was a built in wall shelf with a few books, a coffee machine, and a nonfunctional retro TV. As it was rectangular in shape, there was only enough space for a bed on one end and on the other end, a wardrobe, a lounging chair, and a minibar (Heads up: the minibar is entirely free and consists of snacks, juice, and your choice or natural or sparkling water). As there's no table here, you can work from the top floor where there are tables and an also free-to-use automatic coffee machine. The bathroom is hidden behind a half folding door and while compact, has all the essentials. I've been in smaller shower stalls before and this one was plenty large. Much like the stylistic accents in the rest of the room, the whole shower door is a bright red piece of acrylic. The rest of the bathroom is covered in marble tile (probably ceramic), a very welcome deep sink, and another European shaped toilet. Leaving the room to the top floor, the grand staircase ends short of the 4th floor and continues through side stairs. If, however, you take the elevator it takes you straight into the middle of the fifth floor. There are seats and tables surrounding the glass enclosed elevator and a fireplace directly in front. Off to the sides are the outdoor terrace and the small breakfast room. Realistically, the breakfast here isn't the greatest though it was very much worth the $4. An attendant takes your egg order then you're free to grab whatever you want from the circular dining table which you then take to eat out by the terrace. Most days have the same selection of cured meats, pastries, snacks (frozen?), yogurts, and juices. A welcome start to the day, especially given how you have to walk everywhere in Florence. Fun fact: the elevator stopped working sometime at night (I swear it wasn't me) and someone spent an hour of their night inside it. Honestly, I can't really fault them since it was only recently inspected. Props to Sara(h?) for the great service. Ciao.

I Love this hotel. Only in Florence for one night so I booked here to be central to everything; in the heart of the luxury shopping district while still being 5 mins walk from the pointe Vecchio and Duomo. Hotel Milu is very central and has exceeded my expectations in every way. The dinning area on the 5th floor is a nicely styled space with great views of Florence's terra-cotta roofs and free water/coffee. My room is the lowest category available and is roomy, very comfortable, and stylish. All staff members I've interacted with have been warm and friendly. Overall a very stylish hotel with a phenomenal location and some lux touches for an incredibly reasonable rate.

I had booked 3 days to stay at Hotel Milu this week; unfortunately, due to the world pandemic of COVID-19 I was restricted from traveling. Hotel Milu's hotel manager was so understanding and helpful to walk me through the process to cancel my reservation. Believe me, I am so sad I will not get to see Italy at this time, explore Florence and this hotel; but what is comforting is knowing that the hotel manager was so hospitable to me as a virtual guest. This speaks volumes of their character and this is the kind of professionalism and kindness that customers appreciate. I look forward to the day that there are no restrictions to travel as I will most certainly re-book my stay with Hotel Milu. I hope all of the staff stays in good health and I look forward to my someday future visit.

Where do I even start! I really can't thank Bruno, Sara, Laura, Eva, Enrique and Christyalla (I hope I spelled that correctly) enough! They are everything anyone staying in a foreign country would expect from a concierge! From they're warm friendly smiles, to they're helpful food and cultural site recommendations Florence was a dream! Hotel Milu goes above and beyond to make your stay a memorable one! Before leaving every morning to go exploring the city, they would ask my brother and me if we knew where we were headed or if we needed a map, which they would make sure we knew every point of interest so if we did get lost all we would have to do is look up and walk towards the closest one and navigate from there. Bruno and Laura gave us some excellent food recommendations which are more traditional plates compared to the tourist spots. Sara and her sweet smile and soft voice told us where we could walk to get an incredible view of the entire city and also the best pizza restaurant I've ever eaten at in my entire life! Eva, such a sweetheart made a few phone calls for me and also told me where I can get the best sandwich in town! Christyalla with her bright smile was able to print train tickets for brother and I and also call us a taxi to the train station! Enrique had the graveyard shift so he pretty much listened to our travels for the day throughout the city! The maid service was also very kind as they saw my brother was sick after the first night and asked if he needed anything that wasn't offer in the free mini fridge! I also had breakfast 1 morning on the rooftop where Laura was very kind and asked if I needed more eggs (the best eggs I've had) or coffee or if I needed my plate cleared so I could go back for 2nd or 3rds! The room we stayed in are very modern with heated bathroom floors, standing marble shower, a heated towel rack and a bidet! Hotel Milu is walking distance from everything Florence has to offer, whether you would like to go sight seeing, to shopping or just to grab a bite to eat! All in all when I do visit Florence again I definitely know where I will be staying! Thank you to the whole staff for making us feel like family!

Hotel was fabulous in a nice area. Complimentary snacks and drinks in the room and 24/7 coffee in the roof-top cafe-dining area. Eva was so pleasant and accommodating. Helped us with arranging a cab and everything we needed. One "bad" was that the shower drainage was clogged and the shower water kept flowing out of the shower area and the shower button was broken so we had no choice but the stationary shower head with no pressure and trinkling water during our stay. This problem could have easily been noticed by housekeeping had they actually ran enough water while they cleaned the shower. The biggest stink I have is we arrived early and was permitted to check into our room. Eva told us we can go to the cafe to relax. Since this hotel came with complimentary breakfast, we grabbed a yogurt and coffee on the first day. We needed to check out at 4am on the last day and Eva said she'd arranged to get a to-go breakfast box but that never happened. Instead we were charged $50 for the breakfast we ate the first morning when we arrrived because that breakfast was not part of our stay. I argued stating that we weren't having breakfast on the morning of our 4am departure (and no to-go box) but was also charged for that morning. A perfect stay ended up bitter because this hotel got cheap on us over one yogurt and coffee. Classy on the outside, cheap on the inside. No more.

Hotel is located in an excellent area. Shops, food, sight seeing easily found. The hotel is comfortable and clean. The staff is absolutely the best. Accommodating in every way. Should we return to Italy we wouldn't hesitate to stay at the Milu.

I stayed in Hotel Milu Florence two times so far. It's a charming hotel in a fantastic location. The staff is friendly, welcoming and caring. The room was lovely, and the breakfast is excellent, including eggs and omelets to order, meats, cheeses, yogurt, pastries and more.. Looking forward for my next visit! Thank you Hotel Milu.