Don E
Google
Unfortunately, my experience was disappointing. The atmosphere lacked a vibe, and the customer service fell well below expectations. The gentleman who took our order made me feel inconvenienced by our presence, which set a negative tone for the visit. Despite our party of five, only one menu was provided until I requested additional ones.
With a small venue of seven tables, four booths, and three bar seats, I expected more attentive service. However, everything was a wait, waiting for menus, waiting for straws, and nearly fifteen minutes seated before anyone took our order. Eventually, I got up and walked to the bar to request straws myself. Although the gentleman did apologize, the overall experience suggested that the staff could benefit from stronger customer service training and attentiveness.
My buddy ordered BBQ wings but somehow ended up with habanero wings, I have no idea how that mix-up happened. Our mouths were on fire from the first bite! We waited again for the correct flavor of wings. I finished both my water and my drink… no refills in sight! The waitress never came back to check on us. When she finally arrived, I kindly held up my two empty glasses. My buddy waited longer than the 9 minutes he was told and requested his wings to go! Not the mention the lemonade he ordered was never brought out!
After awhile, you’re just ready to get the check and leave. Personally, the only thing I enjoyed was the music!!