Courtney C.
Yelp
A friend of mine and I dined at Mimi's table today with our 1 year old toddlers. We walked into the restaurant around 5:30 and it was completely empty. The mood seemed a bit off in the restaurant, but I didn't think much of it. We were greeted by the server that I had been served by at least twice on my other visits to the restaurant (Mimi's is one of my go-to's) and we sat and begin ordering. They only had one high chair, but my friend held her baby as we ordered drinks, soups, and an appetizer. I gave my baby snacks and she did the same. We did fine, during apps and then ordered our food. My son screamed out once because he wanted his milk, I gave it to him, and there was no more yelling. About 5 minutes later he yelled again because he wanted more of my soup, and I didn't notice while I was talking. I fed him the soup. About 2 minutes later the owner came out, appeared to be in a bit of a mood already and said, "Can we stop all of the yelling, I have guest coming in at 6." I was taken aback, as I am a guest as well, and a bit embarrassed, but said, "Yes, my apologies, he's only one and I will try my hardest." My friend looked at me after he left and asked if I just wanted to leave. I said yes, as I was in tears at this point. The server came over and said , "I am so sorry." I said, " I have eaten here several times before, with my son. Before we bought him the first time I specifically called and ask, and the owner/chef has even come over and been kind in greeting us before." She said, "I know, I've served you. I don't know what that was about." We checked out and I asked to speak to the owner. He came out positioned for an argument, but that was not the approach I intended to take at all. I begin to tell him I didn't know they didn't allow kids? He stated we do, well behaved kids. This completely caught me off guard, I have served before, and know customer service well. It seemed like this line of communication was set to trigger an argument. I said, "He is actually very well behaved, but only one." He said "No, he's not, but you could have eaten outside." "I told him, you never offered that, and it would have been much better customer service to approach in that manner. Further, maybe you could put that you only allow children of a certain age. That is a lot to expect out of a one year old who has few words." (16 months) I stated further, I have recommended your restaurant over and over again on Tallahassee Foodies as the go to restaurant, and have dined here with and without him several times. He went on to say, and I quote, "I shouldn't have to offer that, you can see it. I shouldn't have to tell you to eat outside. His behavior is clearly a reflection of your parenting, we allow well behaved children, you aren't a good parent and can't control your child." I was truly floored, this man knows nothing about me at all, my child yelled twice, I was HOT! I said sir, "Is this another issue, perhaps a race thing? Because I can't imagine you treat everyone like this? I am so confused." He stated, "So because you aren't a good parent, it's a race issue?" "I stated, I truly hope it's a customer service issue and not a race issue" and proceeded to just leave.
The food is delicious at Mimi's Table, and I really wish I could say it was a particular server, but it's the owner. The customer service is awful. And I hope it was just a bad night. I will not be returning, because I can't imagine dining their again after that level of disrespect, rudeness, back customer service. He told me I was a bad parent! He didn't just ask me to leave, he was plain nasty to me.