David A.
Yelp
An unfortunate and most likely the last experience at Mingo.
We brought a first-time guest tonight and sat at the bar. Our intent was to just have a round. We ended up keeping it to just that, because of the service from the bar server, a gentleman wearing a powder blue shirt.
He asked if this was our first visit. I replied on behalf of me and my wife, "no". We have frequented Mingo for many years, though running our own local restaurant have been too busy to visit any other place for many months.
Drinks ordered, the gentleman then informed us of the food specials. "Lasagna... with beef, which is from a cow." Have you ever been presented with this line?
"And beets, which are purple". Fair, as there are a myriad of beet colors but wow, let's keep it to ensuring we are aware of the color of said beets.
"And finally, a special with Zenner's Sausage", and he went on to explain it is a local meat producer. Yes, I have purchased them at Winco, Timbers and Hops games too.
He asked again if we'd been in before. This pushed me over the top, as employees that know us had already greeted us, management recognized us at the door, and the gentleman's coworkers visually and verbally all greeted us as regulars.
I commented under my breath that we had been profiled for our attire. He asked if we were upset, and I confirmed I was displeased with his treatment of our party. Then, the gentleman confirmed my assumption. "So, do you work at _____ pub?", based on the logo on my clothing.
"No, I'm off shift and this is a hoodie that fits. I am an owner of _____", unzipping the hoodie and showing the gentleman my branded company shirt.
I cashed us out and tipped the staff well. This is now the second time I have been directly judged by staff who apparently have not been trained well.
Please don't bother writing back. Just do better at training your employees to not judge customers they are not familiar with. I would have kept this private, but last time the owner personally wrote back to me with a very rude reply, and this time our experience needs to be documented publicly.