Minos Palace Hotel & Suites

Very nice and clean hotel with wonderful garden and view. The hotel is well maintained, the view and the surroundings are beautiful, a silent place and the private beach is a plus. The only downside are that the service is a bit slow and you have to wake up in the morning to find a place to stay on the sunbeds. It is a 5 star hotel that worth to be visited.

Crete is beautiful; the views from our hotel were really wonderful, as we look out to the Aegean Sea from our room, from the restaurant, from the umbrellas on the beach and on the cliffside.||The staff are all extremely friendly and helpful; we've had a great time here and have enjoyed being at the hotel.||HOWEVER... there are some things that would make the hotel 5-star to us instead of 4, and I'll explain below.||LIGHTING - The rooms are nice and very modern; however, there are only 2 bed reading lights on each side of the bed, some dim lights at the curtains, and even with all available lights on in the room (sink area, shower/toilet room), the room is dim at best. The onlyl way to light the room even a little bit is to aim the reading lights across the room, and this still leaves it fairly dark.||SHOWER - it's a modern shower, with no shower door. Even when I just turned on the shower without being under it, the floor of the room outside the shower started getting wet. By the time I finish a shower, taking care not to splash outside the shower, the floor gets drenched and a towel gets completely soaked. Bad design.||FOOD - The food is good but not great; the 2nd restaurant is better than the one where buffet and breakfast are served, but we'd give the food a 4 and not a 5. ||SERVICE IN BUFFET/BREAKFAST - It seemed like the routine was for servers to serve you once and then not return. Refills of anything are difficult to obtain; I had a breakfast where nobody showed up to pour me coffee or offer me orange juice. Needless to say, that didn't make me happy. In a good restaurant, a server returns to the table at least once to see if you need anything--coffee refill, water, etc. Sadly, this didn't appear to be the procedure. I will say though that the servers are very friendly, so I put this on management and not the servers.||SERVICE FROM THE ROOM - On our last night, we discovered a wooden cube, on which there are QR codes for ordering room service. Nobody told us this; we assume it's how you make reservations for dinner, but again, nobody explained this to us. Plus, we can't seem to get through to the front desk on the phone, no matter how often we try.||MAINTENANCE WORKERS - This morning, as we settled on the cliffside for some time looking out over the water, 2 workers arrived with a pressure washer to wash the rocks just below our umbrella. Having a noisy pressure washer going for at least 45 minutes while we sat there made for a less than pleasing experience. It seemed to us that they could have chosen any time to do this other than when their guests are trying to relax on beach chairs.||Minos Palace Resort is beautiful, the staff are very friendly, the site is spectacular; with a few tweaks here and there, this would be a 5-star resort to us. If we return, we hope they will have addressed these issues.

We stayed in Minos Palace as a couple in September for vacation and we had an amazing stay, starting from the complimentary upgrade to Infinity Blue Room to the overall experience of the location which features unique views on preserved islands and extraordinary sunrise scenery. Not to mention the very pleasant and professional staff from the main desk, restaurant and spa. Every place is well maintained and super clean. Good quality products from the breakfast and variety are provided to the dinner buffet (reasonably priced for a 5 star-hotel). The architecture, lighting and overall atmosphere of the hotel is worth the trip to Crete. The experience was so beyond expectations that I decided to come back 1 month later with my mother to celebrate her birthday. So much care from the staff for this special occasion made this experience truly high-end and unique ! No doubt we will come back a third time. Thank you to Minos staff !

We stayed at Minos Palace Hotel and it was such a great experience. The rooms are very clean with comfortable beds, and the staff is extremely friendly. The whole atmosphere is calm, relaxing, and quiet—perfect for unwinding. The spa is amazing and very helpful, definitely a highlight of the stay. The location is about 1 hour from Heraklion, but honestly you don’t really need to leave the resort—it’s designed for quality time away from stress. At the same time, it’s only a 10-minute ride to the port, where you can find a few nice cafés and restaurants. Overall, it’s the perfect place if you want to disconnect, recharge, and enjoy a peaceful holiday.

We truly loved the hotel itself - the design is minimal, and beautifully executed. The private beach is stunning, with crystal blue water and a lovely setting. Dinner was a real highlight, with an impressive food selection (and especially delicious desserts). Service at both the beach bar and the main bar also stood out - the girls there were friendly and helpful. Housekeeping was fantastic as well, with our room refreshed twice a day (!!) which we really appreciated. Also, we absolutely loved yoga sessions. That said, there are a few areas where the experience fell short of a true 5-star resort: - Outside of the bars mentioned, service felt… average. It wasn’t terrible, but it lacked the attentiveness and professionalism expected at this level. Waiters and reception often seemed disorganized, slow, and at times even a bit unfriendly. - The pricing in the hotel restaurants is excessive. For example, €18 for a chicken sandwich on the beach that looked worse than a gas station sandwich is unacceptable for a luxury property, in my opinion. - Breakfast was fine, but the selection was repetitive day after day. More variety, similar to what’s offered at dinner, would definitely improve the experience. - Charging for water at dinner feels weird, especially since water is complimentary at breakfast and dinner is part of the package. Charging for water during lunch could make sense to me since it isn’t included, but not dinner. - Finally, the air conditioning in the room was too weak and did not properly cool the space. Overall, the hotel has incredible potential, but a few details need improvement.

Breathtaking! Recommend without a doubt. Gorgeous scenes, amazing food, attentive and friendly staff. Every minor issue (not many) was dealt with swiftly and with full attention. 5 days of pure bliss, restoration and relaxation. Absolutely would come again! Excellent breakfast and dinner options. Feels like an island within an island. Unbeatable pool and private beach. Also great fitness and yoga classes.

Minos Palace is a true paradise, elevated to something unforgettable by its extraordinary staff. Lenoidos and his wonderful team at the Amar restaurant embody the very essence of world-class hospitality — warm, attentive, and genuinely passionate about making every guest feel special. The cuisine was nothing short of exceptional: refined and flawless, easily rivaling the very best Michelin-starred experiences we’ve enjoyed across Europe, yet delivered in an atmosphere that remains relaxed, welcoming, and abundantly generous. For years, we’ve prided ourselves on never returning to the same getaway twice — until now — hope to see you all soon next year!

We stayed in the Minos Palace Hotel & Suites in Agios Nickalaos. TGHis isn a really 5 star resort and is, in my opinion, the very best hotel on the island.||It's a real oasis of peace and wellbeing and there's no way that you can fail to relax and unwind. From the beanbags around the pool to the private beach and stone terraces overlooking the bright blue sea, from the excellent and healthy food choices to the wellbeing spa and therapy suite, this is an experience that will stay with you for ever.||I think that we will be going back there next year, as I've become completely hooked on the place.