Krista R.
Yelp
*I will update this review if the restaurant manager is able to appropriately fix the situation*
I spent a couple hours checking out menus online, looking for a place to get Indian street food and Indo-Chinese food. 10 years ago, I spent 8 months eating my way through India so it's always fun to find places in the US that offer more than the standard Punjabi curries found in most Indian restaurants in Massachusetts.
I headed to Mint based on the great reviews, good prices, and an assortment of kathi rolls, chaats, and Indo-Chinese food.
When I first placed my order (samosa chaat, paneer chili kathi roll, baby corn manchurian), it was evident there was an issue with the POS and/or front of house communication. I was quoted at nearly 30 dollars for the 3 snack items -- when I brought the high price to the worker's attention, she told me she had incorrectly put into the POS a paneer curry dish instead of the kathi roll I ordered. No big deal, she changed the order, showed me my updated receipt, and all seemed well. She also asked for a tip, which I gladly offered although found quite forward to ask for.
I waited probably 15 minutes for my order. It's great to see everything is being made upon ordering. The worker called my name, read out my receipt items, and off I went with my food. I live in Haverhill, so it's roughly a 40 minute drive home.
When I got home, two of the three items were wrong. No samosa chaat and no kathi roll. Instead, I had two samosas and a paneer chili curry with rice. I called up and expressed my concerns that my order was mostly inaccurate. I explained what my receipt said, and what food I had been given. I asked for a refund. I was told a manager would call me later tonight.
10 minutes later the same worker calls me back and tells me there will be no refund, because what I ordered and paid for was cheaper than the food cost for the incorrect items I was given. I pointed out this didn't matter to me - two of the three items were wrong and not what I ordered or paid for. I also don't eat rice! The worker again told me no refund because I had been given more expensive food than what I had paid for. I repeated that didn't matter - the order was wrong and not what I paid for. She then asked me to come back and exchange the food; I explained I just arrived home and it's a 40 minute ride between Mint and where I live. Not happening.
I'm waiting for the manager to call me and make this right. Look, mistakes happen and I know restaurants are hurting right now because of the pandemic. But arguing with me about food cost when it's evident I was given the wrong food is ridiculous. And what is the point of tipping front of house, upon their request, when they don't even check the order? Not happy.