Deborah N.
Yelp
Last Sunday, 9/21/2025, some friends and I visited Miss Shirley's Cafe in Annapolis, MD. My receipt says that Tanaisha was my Waitress. I'm just having the chance to write this because I've been so busy at work this week. I'd been to Miss Shirley's Cafe in Annapolis once before and had a better experience. This particular afternoon, my two companions and I started off with 3 Bloody Mary's and then we ordered brunch. I ordered Waffles with pineapples on top and a side order of bacon with milk. The waitress couldn't really hear my order initially because I was sitting near the wall and it was a bit noisy. I think there was a birthday brunch going on behind us. When she said that she couldn't hear me, I moved to the outside of the booth, right next to her so that she could hear me. I gave her my order of waffles, bacon, and milk and repeated it to ensure she heard and she repeated what I'd said so I was happy. It's no-one's fault that it was noisy. My friends and I drank our Bloody Mary's until our orders came. Two of the orders came first, which included my waffles and bacon. There were two waiters, a young man and a young woman, that brought our brunch and that did not include Tanaisha, our Waitress. The young man placed my waffles on the table. When he was getting ready to place my bacon on the table, the plate dropped and wierdly broke in half. It was a strange clean break. The plate just broke clean with my bacon flying all over the table. It was a wonder that the plate didn't shatter because everyone's food could have been contaminated with broken shreds of porcelaine. Anyway, accidents happen. The young man stood very still, I think he was experiencing temporary shock, and didn't say a world. The sound was loud and everyone in that area heard. The young lady looked shocked as well but she didn't say anything either. To break the awkwardness, I said, it's alright, no-one was hurt and accidents do happen. They both placed the remaining food on the table and walked away. I received no apology or anything. In fact, they didn't even clean the greasy mess the bacon made, however they picked up the bacon and took it with them, as I expected them to do. Then my waitress, Tanaisha walks by in a hurry and asks, "do you still want that bacon". I nodded yes. That's all that was said. Not one apology from the two young waiter and waitress nor Tanaisha. Let me say something about Tanaisha. I ordered milk as I mentioned initially and she repeated it back, however, I had to stop her well into my meal to ask her for it. She made it sound like I'd just ordered it instead of acknowledging that she'd forgotten. I think Tanaisha and I started off on the wrong path, and that tone was still airborne. I tipped as I usually do, I think 22% or 25%....just because the food was alright and I usually tip, however, when I got in the car, I started feeling like maybe I should have said something because someone did stop by the table and ask if everything was good. I probably should have said something then, but I was pretty much focused on the food and mulling over the situation. I enjoyed the bacon, the waffles weren't what I expected.
I'm reporting this only to ask that maybe the training you give your staff should also include a lesson on "common courtesy". Unfortunately, some people just don't learn this at home. An apology from one of the three waiters that served our table would have been appreciated. To pretend that it didn't happen is rude. Extending some common courtesy could go a long way.