Renee M.
Yelp
We treated ourselves to a fun evening in the city we live in and chose Toya's because the Creole House in Silver Spring had great food, service, and atmostphere. We arrived 630pm to plenty of parking and what seemed like many of open seats. We were taken to a table and asked if it was okay. We said we'd prefer to be seated in an area that looked available. She explained that was the only seat available because they were expecting a party of 17. I wondered why we were asked if that was the case. She took our beverage order. I chose ice water w/out lemon. My friend chose a Blue Moon. Her Blue Moon arrived in a glass mug and was placed on the table. The serve left before I could ask about my beverage. When she returned, she asked if we were ready to order. We told her we weren't ready yet and had menu questions. One question was, we were unable to locate a menu on their official webpage but found 2 different dinner menus on Yelp. One had additional menu items listed. We hoped that would be the menu but it wasn't so we had to rethink it. We hoped to engage with our server to make decisions about the food, how it was prepared, what's popular and things like that. She wasn't looking in our direction and most of the time seemed to be looking out of the door, nor was she speaking so that we could hear her or providing assistance. She was very dry and wasn't friendly at all and that lowered my excitement of being out and having fun. Before she left this time, I asked for the ice water without lemon again and Corona without lime. My friend asked for an orange slice for her beverage. She asked if I wanted a cold glass and I declined. My friend then wonder why she wasn't offered a cold glass for her's, but didn't ask. When she returned a few minutes later, she had my ice water, my Corona and a dehydrated orange slice for my friend's beverage and left again very quickly. My friend expected a fresh orange slice but again, didn't mention it. I tasted my drink and it was warm. When we saw her again, because by now, she really wasn't offering us much attention, I asked if there was another place she could put the next beer so it would cold. She said no, but then after I asked about it being able to be placed it in a cooler at the bar etc., she pointed to something near the bar and said something unrecongizable to either of us and left. We both noticed that other tables where we asked to be seated were now being utilized by patrons who had arrived after us, who were NOT part of the party. We said nothing about it and when she came back, we ordered the Steak and Cheese Egg Roll appetizer and continued to study the menu. Once the appetizer arrived, we had decided on our meal and when she came, ordered it still feeling very underwhelmed because of the way we were being treated. I ordered the Carribean Lamb Chops, Brocolini and Five Cheese Mac. My friend ordered Fried Catfish, Fried Rice and Collard Greens. Still talking about our experience, we began to wonder if we still wanted to eat here and got the attention of the host. We asked if it was too late to stop the order we had just placed. She said no but she wanted to understand why we were unhappy. After relaying our full experience thus far, she told us that the large party had greatly reduced and they began seating other patrons there. Even though we expressed interest in being seated in that location, our server didn't take time to offer it to us when it bacame apparent that the seats were available even though we hadn't order yet. The host also stated if she had room, she would move us to a location where someone else could serve us, but didn't have a table available now. She stated that she would advise the manager of our concerns and she would talk to us. We requested to move to the bar and our beverages were brought over from the table. We began speaking to who we thought was the bartender but learned it was the manager after-all. Moving on, my friend enjoyed her Catfish and the creole sauce served with it. She loved the Fried Rice but the Collard's, not so much. Sampling her fish and rice, I totally agree. My order arrived but instead of the Mac and Cheese, they had given me collard's but quickly brought the Mac and Cheese once I advised. I could relate to her on the collard's. They had a very bitter after-taste. I felt like the brocolini was very bland and as much as I didn't want this to be, the Lamb Chops fell way short of my expectations. I'm not sure if comparing them to the Silver Spring location is fair, but I think it is since these are the same owners. The manager saw, since I ordered a to-go box immediately, that I was not enjoying this meal and she asked and accepted it back. I appreciated that. I will not be going back to this restaurant nor would I recommend it. I also think the restrooms should be much cleaner. Photo's attached.