Anthony
Google
Not gonna lie, my family was just there maybe 20 minutes ago and it did not start off great at all. We looked at google review pics of the menu, and when we got to the restaurant the actual price was more than the picture reviews. The pictures, however were old, the prices on everything from everywhere have gone up. Also I'd like to point out that the actual mission bbq website shows their current correct prices, which I found out after getting home. So go to their website first for correct pricing, not old google reviews. We ordered 2, 3 meat samplers and a kids meal chicken sandwhich. The guy asked what sides did we want, i said how much are they? He said they come with the meal. So us, ordering 2 adult meals chose 2 sides. What we recieved was 1, 3 meat sampler with 2 sides and the kids meal chicken sandwich. Which was priced in store, more than the google images ( again our fault for looking at old pictures ) So it seemed like I paid correctly for what I ordered, but I recieved less. I said wait I ordered 2, 3 meat samplers not 1. A different guy showed me the receipt and I was charged for 1 plus the sides. I said hold on the guy taking the order said the sides came with meals and not only that I ordered 2 samplers not just 1. The gentleman immediately made it right by us and corrected the order with the sides that the other guy said came with the meals. So the experience started off pretty rocky, but the customer service was actually pretty great and made up for it. You dont really get that service nowadays because people like to just try and get things for free by lying and ruin it for everyone. This was a genuine mistake and they made up for it immediately. I was skeptical about the meat before trying it, most places the meat is either dry or doesn't have any flavor, or both. But this meat is tender, juicy, and full of flavor. As you can see that empty container used to be full of mac n cheese, I took 1 bite and couldn't stop. Its so cheesy and smoky and just delicious. I haven't tried the greens or cornbread yet, I felt I had to write this up after the experience we had and after trying a spoonful of the mac n cheese. Food 5/5 and customer experience 5/5 i don't want anyone to get in trouble, but maybe train them more on the menu because we ordered 2 samplers and only got 1 with sides that he said came with the meal. But again, excellent service, and food. Thank you for making it right