Mission Inn Hotel & Spa

Yet another landmark I loved to stay in. Don’t miss out on the property tour to learn more about it and see chapel and other corners normally not available. It’s $35/for a hotel guest and I booked it during my check in. The property is amazing. The only reason I didn’t give full star-review for a room is: if you are a light sleeper, avoid rooms facing the street. At 3am…as bars emptied into the streets, I had to/was awaken to a street fight. Not sure what “Pedro” did, but I had to suffer for 40 minutes to listen to their quarrels Otherwise the property, facilities, restaurants, great 👍

Have been wanting to stay here for ages and am so glad I finally made it. Had a fabulous time at the Mission Inn. The property exudes character at every turn and is just gorgeous. With so many cookie cutter hotels around the world, it's such a treat to stay at a unique hotel.||My room was facing a small courtyard and was very quiet and secluded. The bed was superb and the room a good size considering the age of the property. The pool area was lovely, the outdoor dining area spacious and relaxing. ||Highly recommend taking the hotel tour as you get to visit areas that aren't always open to guests.

I have stayed here before and I will say the staff at the front desk has always been amazing and great customer service. The rooms always have been amazing, The location and the views are also so amazing and perfect. I decided to have my wedding at this beautiful place, due to the customer service being a plus. Unfortunately, my experience on my wedding I will have to say that I was not happy. I went on with the day and the evening was great due to family and friends making the day memorable. The service provided at the reception was amazing!!!! The staff went above and beyond. Once again, the staff at the check-in desk was amazing as always, however certain things that were gone over in the meetings with the wedding coordinator were not met. The staff at the front desk had no knowledge of a few things, which I totally understand and that it’s not their fault because it wasn’t in the system. They were kind And they did accommodate to what was confirmed with the wedding coordinator. I totally understand that the day was a very busy day, and a lot of other events were going on in downtown Riverside and the overwhelming of guests. I did email The point of contact for weddings, and as of today, I haven’t heard back.

Historic and elegant. In general, the setting and amenities and on-site restaurants and external decor are what you're visiting for, rather than the quality of the individual rooms. The rooms themselves are typical hotel rooms, comfortable and adequate but not noteworthy. But the historic setting and decor are incredible to wander through, and the included and add-on amenities are awesome, and all of the food available on-site is incredible and delicious. Of special note are the gluten free cupcakes at Casey's Cupcakes next door, and the high tea service at the Mission Inn.

I arrived at 9pm on 5/16/2025 to check in with my 5 year old. After 25 minutes we were given our keys to head up to the room. We tried to get into the room but the keys didn’t work. We went downstairs and told the front desk who gave us new keys and we went back to the room, keys did not work again. It is now 10pm and cold. We went to the phone and called the front desk and they said they would send up someone from maintenance. After waiting another 30 minutes with no way to get into our room we decide to head inside near the front lobby to get out of the cold. We told the front desk we still could not get into the room and they acted like they could care less. It’s now 1100pm. At 1115pm I addressed the front desk and they again acted like they didn’t care. My daughter was super sleepy and a very nice bartender offered to push two seats together to for us in the presidential lounge, we said thank you but no thanks. Very nice offer however. The front desk offered a different room which was a lower option than the one i payed for but given that it was 1115pm i accepted reluctantly. Still no offer of compensation for hotel management. We went our room and the keys worked but we going the room smelling of smoke with an ozone machine running. We unplugged the ozone machine and went to sleep. We spoke with manager the next day to see if we could get into a different room and were denied. No compensation or apology. We called that night for extra face towels and were told they didn’t have any left in the whole hotel. All in all we payed $600 for two nights and don’t even enjoy the amenities. I have been coming to the Mission Inn or over 30 years and I will never go back. So sad what this place is turning into. 2 star hotel at most these days.

I took the tour this last Sunday at 3pm. It was FANTASTIC. The tour guide was so knowledgeable, there was no question he didn't know the answer to and had a great sense of humor! There was incredible art on display, and overall, it helped with understanding a bit of our own history. Plus, the food is top notch.

I recently stayed at this hotel with my family 7/5/25 in room 238. I woke up around 4:30am because I couldn’t sleep. As many of us do in that situation, I grab my phone. As I’m scrolling along, I see something move out of my periphery. A bed bug. Never seen one before so I googled a photo and sure enough, it IS a bed bug. 😣 I spoke to the front desk manager that morning. She assured me the hotel manager would contact me. Same front desk manager did call the next day to ask if I could forward her the video I have of the bed bug. I did. Still no call from the hotel manager. I am so disappointed by their lack of urgency regarding something like this. I wanted to give them the benefit of the doubt, they would make this right. I want to know that the room was properly treated before allowing another guest to stay. But alas, nothing. That is why I wanted to share this with you. If you stayed at the Mission Inn after 7/5/25 in room 238, the family suite, you have a lot of cleaning to do when you get home from vacation. 😣

Overall, I was impressed with the Spanish architecture and the grand entrance to the hotel. The rooms were slightly outdated. Service and location were great. I would suggest adding more security. There was no security at the entrance and no key access to each floor. I was traveling with my husband so I felt safe.

Madelyn was super informative and friendly. Provided an excellent historical tour. Would definitely return and recommend her

We had an awesome tour of the catacombs with our tour guide Madelyn. She was very knowledgeable and informative. Lunch at the Mission Inn restaurant was excellent. Great service and atmosphere.

Just wanted to thank our guide Andrea. She was so sweet to do our tour bilingual as she saw we were having a little trouble capturing the language as a whole . She was more than willing to make our whole experience wonderful. Her knowledge of the Hotel's history was a superb plus. Totally enjoyed the whole experience Thank you Andrea!

My family and I booked one night during the last weekend for the Festival of Lights. This was my first time visiting the Mission Inn and it was beautifully decorated with warm Christmas lights and decorations. They go all out and it's worth staying just to explore the hotel's interior since only hotel guests are allowed inside. Service was friendly and they do check to see your room key if you try entering or going up to the rooms. The inside is just as beautiful and magnificent as the outside. It has historical Spanish architecture with some renovations. We enjoyed going to each floor and looking down at the restaurant's courtyard from the balconies. The sight is absolutely stunning and makes for a great romantic getaway! The deluxe room with two queen beds slept the four of us comfortably. The room was nothing special and worn down compared to what I usually like, but it makes sense and fits the atmosphere of the hotel. The shower has plenty of hot water, but the shower curtain kept sliding down on its own so beware of getting water everywhere. If you are expecting luxury and modernization, you won't find it here in the deluxe room. The location is also really convenient since it's located in downtown Riverside. There's plenty of eateries and shops that are walking distance from the hotel if you don't fancy any of the hotel restaurants. Parking was difficult to figure out since the main roads are blocked off around the hotel. We found that turning right on Lime and then taking a left on Sixth got us to the parking garage. It was $30 overnight for the garage and $40 for valet, both with in and out privileges. The elevator was not working so we did have to lug up our stuff up a couple flights of narrow stairs. Luckily, we did not have much. Overall, I would stay here again but would look into getting a nicer room. I'm not sure what it's like without all the Christmas decorations, but I'm sure it's a great experience year round since the architecture is just so rich and so different than any other hotel I've stayed at before.

Out of all my years of living in Riverside and then leaving California I've never once been to the mission inn until this last weekend for my wedding anniversary with my husband. Let me say first off it is not upgraded. The rooms are small. The bathrooms are gross. They use a shower curtain to cover the window in the shower. The beds are old. It's still a spring frame like a spring bed still.?? It's extremely overpriced for being literally the ghetto of Riverside like there's homeless people walking around everywhere you go it's disgusting . But I have to say the front desk everybody there you guys are holding it together. You guys are amazing. You're so friendly words cannot describe how amazing the entire front desk is and also I guess the valet they're great too but the front desk amazing. Would I ever stay there again definitely not is it worth the price definitely not.

On the weekend of January 26- a group of us stayed at the Mission Inn to celebrate my friends birthday. When we were leaving we asked if we could check out the Rotunda and were given permission to do so. After being up there for a short time, we were approached by an aggressive security guard who insisted that we were no longer guests because we had checked out minutes before and that we needed to leave. He proceeded to follow us to make sure we exited -even though he insisted he was just going in the same direction. After this, other security guards got involved and we were given excuses such as "there is heightened security because of the Lunar New Year festival market" and they didn't want "non guests "to wander into the hotel. This felt very discriminatory since we were a group of Asian women and they did not stop anyone else. We had spent hundreds of dollars at both their restaurant and to stay there and to be treated in this matter was completely unacceptable. The only reason I am giving more than one star is because the manager( who we had to investigate to find out who the right person was -as there was no manager on staff ) did offer to help make it right. Despite this, it has still left us with that horrible experience that we cannot erase in our memories. Other things to note about the hotel are that the rooms inside are old and not completely clean. There were flys flying around in the bathroom and stains in the tubs. I had also called housekeeping on Saturday night to ask for something very simple. They never came. I called an hour later and they said they had others ahead of us and they were coming and they never did. I had to call the next day and finally had housekeeping arrive . For a hotel that is a historical landmark and supposedly 4 star- all of this was really disapointing.

This place is extremely one of a kind and I highly recommend going here at least once in your life.

Such a beautiful place to visit. Excellent service from everyone. Staffs are very courteous. This place has a lot of history. The architecture is so unique. Booked December 19,2024. It's costly during the holidays, but I have nothing to complain. It's the holidays spirit: Thank you for making our stay enjoyable. It's a must see for everyone especially during Christmas Season.

I came here for a work function and the staff members were very polite. We were in the Galleria room for our function and everything was amazing! They have a parking lot and a few streets were closed. My Google maps suggested a bunch of right turns to get to where I need to get to, but once I got near the hotel, I followed the signs to the parking lot. $10/hr or $30 is the max they will charge for parking. The lunch menu for the meeting was a baby spinach salad that had Bleu cheese crumbles and a vinegarette that had some Bleu cheese crumbles in it too. They also provided some sourdough rolls and butter. Then a chicken breast with some veggies and mashed potatoes. A slice of cheesecake for dessert. Drinks were water with lemon slices, iced tea, coffee, hot tea, and supposedly lemonade. I tried looking at some spa packages for the same day during a break, but they didn't have any openings. Everything i saw was breathtaking. The elevator is extremely narrow. If I had luggage with me, it may only fit 2 people. I don't suggest the elevator if you are claustrophobic. Also, they have very low ceilings. If you're over 6 feet, you will have to duck your head as you're walking. A lot of the structures weren't built for really tall people. During the holidays is the best time to come and see this place! The exterior is very festive and their animatronics move! Must come and see this at night. I couldn't stay for the night time festivities, but i will be back.

Wow what a festival put on by the hotel. Some of the locals said it is bigger than last year. The had rides for the kids. Neighboring businesses decorated too. Several blocks were closed off to cars. Everyone was in a Festive mood. The lights and displays were outstanding. The hotel and restaurants were packed with customers and decked out in Holiday spirit. This was worth the trip to see it.

The whole ambiance of the Mission Inn is beautiful and relaxing. The staff greet you immediately as you walk in. I love that they provide tours of the grounds so that you can appreciate the history of this lovely place even more. The best thing too is that this beautiful place is in the middle of a lil town that has various restaurants and small shops. It's nice and quaint with the twinkling lights at night that give the place a special glow. I would definitely like to come back and join the tour when I have more time. I have heard that it's even more magical around Christmas time with the lights.

Living in LA, I've long heard of the beautiful Mission Inn hotel and having attended a wedding here in the past... it was on my bucket list to come out for a weekend. The hotel is gorgeous. So many beautiful little touches and every floor was full of things to look at. Pool service was quick and the food and drinks were both amazing... walking distance to many amazing restaurants and a cute farmers market on Saturdays. However this is where it goes wrong. On Friday night I was in bed, and felt itchy. I assumed it was a mosquito bite as we were walking around after dinner. The next day when the housekeeper asked if we wanted new linens or just to remake the bed, we said to just remake the bed as it's a waste of water and linens for essentially one quick night. That Saturday night after a day at the pool and a dinner out, I get back into the room and feel something crawling on me. I throw back the blankets are there are bug bites on me, my leg, my neck and my husband is also getting bit. We toss the blankets and find bug feces on all the blankets. When we wet it, the feces turned the linen brown. We called down to front desk and they came and took pictures, however there were NO other rooms to move us to... so we left at 11pm. I have emailed regarding getting our room fees back as clearly we were in a nasty bug infested room. We were in room 306 and I want to warn anyone from staying here. Mission inn management, please contact me. I've waited an entire week for your staff to reach out and make things right. We don't mind the room charges for the pool food, but the room charges for BOTH NIGHTS should absolutely be returned.

This is an iconic, historic hotel. I've visited sporadically over the last 20 years. They included work events, dates with girls, and visits for their annual Christmas lights. Mission Inn is a unique place that I think everyone should check out at least once. And when you visit, you should wander all over the hotel because it has ornate and unique characteristics that make you forget you're in California, or the U.S. for that matter. I'm not the only one. Check out all the reviews here, or check social media or travel reviews about this place. If you're the type who prefers modern, hip hotels... Mission Inn definitely won't be appealing to you. I love historic hotels across the U.S., whether the Waldorf in NYC, the Palace Hotel in SF, Palmer House in Chicago... I personally believe that the Mission Inn is up there with the best historic hotels across America. I recently again stayed overnight at Mission Inn. Totally unplanned, impromptu. It was amazing as always. Easy check in. They put me in a room overlooking the pool. And I took the time as I always do, just wandering around the hotel grounds. I love this place.

We decided to stay at the Mission Inn again for their annual October run event. I wondered if this experience would be somewhat different since we had already stayed here the previous year, toured the hotel grounds extensively, and explored the multiple hotel levels at that time. Let me begin by assuring the curious that the novelty of this historic hotel remains as fresh for the returning guest as it does on for those on a first visit. During our first stay, we were so pleased with our previous room (one of the 3rd floor Raincross Rooms overlooking the central dining courtyard) that we requested it again but were informed upon making this year's reservation that a certain room could not be guaranteed in advance. Checking in, I hopefully asked about the possibility of requesting a particular room and was told that all the rooms were booked that weekend, so it wouldn't be possible. To my surprise when receiving my keys, however, our little reservation request note from the initial booking had indeed been honored, and we were back in the same room - just like we requested! FANTASTIC! (I'm sure the other Raincross rooms are equally nice but, since my wife requires a mobility scooter, we knew our previous room accommodated its spatial demands perfectly.) My previous review covered a lot about the hotel, itself, but I really wanted to update this year to recognize the excellent staff at the Mission Inn. From our hostess at check-in, Kendra, through the many staff members working the grounds, to the housekeeping personnel, I have NEVER encountered so many friendly employees. There wasn't a single instance during our two-night stay where I wasn't either greeted with a smile and asked about my day or had a door held open for me and my party. I just love how friendly EVERY staff member is (especially in light of the sour faces you encounter in most establishments). It really makes a difference - so I extend an appreciative nod to the entire staff for making us all feel so special (and truly welcomed). Yep! We'll be back again next year - and are already looking forward to it! There are very few hotels as unique as this Riverside treasure, and know that it's our pleasure to count ourselves among its fans.

So I have stayed in several of the room types except the Mission on fourth floor. Which by the way, aiming to stay on Mission rooms 4th floor in March. Will update and take photos to update review later on that. I gave Mission Inn five stars because to know the story of how this place opened and the commitment to keep it around a testament to the effort. This site is a gem and we are fortunate to have such a beauty in SoCal when so many historic places in old European nature have been torn down in SoCal. I mean you can travel to the Hearst Castle but a five hour drive up north. Plus cannot even stay overnight. The line can be a wait to check in as this place busy on Fridays and Saturdays for weddings. Front desk is helpful and friendly though. Also used room service and like any typical hotel. Service requested matched the price paid for. Also the grounds experience makes it all worth the $300 per night when package the whole experience together. But I live in SoCal and usually do only 1 night.

This review is dedicated to the amazing customer service we received from Arturo. While our overall stay didn't quite meet our expectations, Arturo truly saved the day. He went above and beyond to make our experience memorable. My kids were so impressed they insisted we return to have breakfast and even requested him as our server again! Arturo made us feel like VIPs, sharing fascinating stories about the hotel and even taking the time to snap some beautiful photos for us. He has a gift for making guests feel special, and his kindness and attention to detail didn't go unnoticed. I'll cherish the wonderful pictures he took, including a fun selfie we'll treasure forever (I'll only post that one here--haha!). Thank you, Arturo, for turning our visit into something we'll smile about for a long time!

Unparalleled, unique European-style hotel that you can't find anywhere around here. The hotel is very special. Gorgeous pool. But many of the bad reviews on Yelp are about the restaurants, which sadly impacts the view of the hotel. One of the best parts of the hotel is that the hotel rooms are very unique, especially the suites and/or rooms on higher floors. And for our family, one of the best parts of staying here is just wandering around and exploring all the quirky stairways, looking at the Christmas lights & quirky musical instrument-playing polar and panda bears, angels, and more around the holidays. There are random patio areas on upper levels to bring your own food and eat al fresco without having to go to their restaurants. The staff is very friendly and also deserves to be recognized. They do a great job.

I can only review the holiday decor! It's stunning! We planned a trip to downtown Riverside from Ventura County just to see the beauty of the lights. I can't wait to book a room and experience the entire thing but for now the decorations and Christmas spirit are top notch.

The Mission Inn is losing its charm during Christmas by adding a mini carnival in the front entrance! Looks cheap and tacky! Also they got rid of the museum on the corner??! Wtheck! They put a cheesy candy shop in its place that has nothing special in it besides what looks like Santa's cabin..other than that no special candy and it looks gimmicky. So sad...I didn't hear the signing Christmas carols from the animatronics on the balconies. When did DTR start putting cheap carnival rides on Mission Inn Blvd? And I'm sorry cheap vendors selling cheap toys and crap just makes the place look like a swap meet. No more historical hometown charm. Ugh

My husband and I booked the Catacombs Tour tonight, 2/12/25. And wow!! Was it ever awesome. James was our tour guide. He is one of 5 Ambassadors of the Mission Inn - and does he ever have knowledge and compassion for sharing history of this Riverside Landmark!! We learned so much from him in what turned out to be a 90 minute tour; not just of the catacombs but of almost the entire Mission Inn. We had a small group of 6 (which was perfect). We were not rushed and were all just amazed by the beauty and history of the Mission Inn. Again, I can't thank James enough for his thorough presentation and amazing tour! I would highly recommend this!!

Nice place to stay in the area, they have a good pool and the hotel restaurant is decent. They offer a historical tour of the property if you have time. There is street parking around the hotel so that is a huge plus. The hotel is beautiful and historic.

We were looking forward to our stay here. We checked out a day early. Check in was at 4 but our room wasn't ready yet so we had to wait about 25 mins until we got the key. No trash. Bin liners no mini fridge or microwave wave ( we booked the family suite) apparently it's only in some of the rooms. But how was I so-pose to know that? Service was ok. Bathroom curtains were lose We got bit by some sort of bug and that was the last straw - when I called to let them know they just said they would have pest control check it out and call me back!? Um ok? Do you really think they are going to call back customers and tell them they have a bug problem? Heck no they're not. For over $400 a night. I'll pass - like I said we checked out after the first night.

12/19/24 Thursday 6:30 pm Tuba concert out our window so loud we couldn't hear our in room moving! 219 - room is a lovely size but a bit tired. Bathroom toilet seat needs to be replaced, peeling in several spots. No bar soap for sink had to use shower gel. Shower was fantastic! Hot water and great pressure! Bed and pillows and linens superb! Friday - 8:30 pm street evangelists ((Loud)) "Give me a J ... Give me an E.. Give me an S.... You get the picture! Saturday a locals farmers market within walking distance - skip breakfast and buy fresh and have a picnic! So many beautiful choices! Festival of Lights was lovely; however, the Mobs of people were horrible! Felt like a salmon swimming upstream just to get back into the hotel to get to my room.

Such a beautiful place. My husband and I took the Haunted Catacombs historical tour in October and had a great time. Our tour guide did a good job and we had fun going under the hotel, as well as seeing the rooftop sights and stairwells. This is one of our favorite spots in Southern California. We also like their weekend brunch. Definitely worth seeing if you have never been.

Truly beautiful hotel, it's a castle mission with plenty to explore. Many events held here including weddings, which makes a magical dream come true with dazzling photos to forever remember. Plenty of room variety to either basic to upper scale which the higher up you go, pricer it is. We stayed only one night 2 days. Staff has been phenomenal help from reservations, to check in, to check out and the room cleaning services. The room cleaning services folks are just wonderful kind folks. Very informative and attentive. We did require a crib for our little, and it took a couple a tries but we felt that it was a busy time being a full hotel. They gave their upmost sincere genuine words and kindness that's what matters most. Valet and belhop staff, just truly incredible service and sooooooo worth the$35 a day..in and out privileges. This is where the all 5 stars completed our rating. They were kind enough to allow us to check in early and for a later check out... which I'll appreciate even the extra hour. So 12pm. They were full capacity and had construction going on for maintenance, structural engineering etc which did not even bother our stay. Customer service is everything to us and it's what made our stay worth our stresses having our 2 littles with us. So thank you so much for all the care and patience with us. The hotel itself is beautiful inside and out with beautiful views and photo opportunities. Knocked off star: They have a pool and hot tub and pool side service. The pool is in need of cleaning, it was not too our desire to swim again after seeing what we saw and observed. You can see the brown caked on dirt where the tile is suppose to be blue. The cushions are in need to be washed and cleaned. Pool grounds are not clean, visible trash and ladies hair, hair ties, broken nails....I just shuddered. So I will dock off this star. Pools are my only saving grace with my kids and to feel confident and comfortable knowing we're swimming in a clean pool is vital. Towels provided Umbrellas and lounges and chairs available. Just not the cleanest The rooms are a bit older, however this is a historic place and upgrades have been made, more are in the works. They do the best they can keeping things in working order. It's an old mission and they are putting things in that were never built for in the first place. Keep an open mind and think of being in a novel. Rooms are clean and smell nice. If there's issues, communication works. A/c keeps you cool enough, not icy cold, but comfortable enough. (From what I've heard in previous reviews) if it's 100 out side 70 degrees is plenty cool enough. Bathrooms get hot though, keep the door closed will help too. They have a refrigerator that keeps only drinks cool...not ideal for fresh fruits and snacks...we brought our own cooler. No microwave (again it's an old building, requires wiring and upgrades) plenty of food options at the inn or walking distance. Down town riverside south nice areas to walk and explore. Ice bucket and machine. TV Bathrooms are clean and provides toiletries at no costs. Goodies tray that are available but at COST. Room service, very pricey, but if your on vacation... but all means. I would definitely recommend to others and families, a nice little historical experience and unique stay with plenty of to experience. Restaurant and spa and boutique is it's own review and experience I feel like that it does not reflect the whole experience of the hotel itself. See what they have to offer and enjoy! Happy trails!

We took the catacombs tour as an early birthday celebration and although we came in a bit late about 30mins (make sure you get there on time!!) we were still able to hear part of Andrea's lovely beginning speech thankfully. Beautiful architecture as always by The Mission even in the basement. Eerie spooky vibes but that's given in any old underground space, we especially loved the stained glass windows May I say we had the best tour guide! Andrea was spectacular she kept us well engaged begging for more details, completely nailed it! Thank you Mission Inn! Hope to see more tunnel tours in the future knowing the other tunnels are being used for storage however it would be great to view them in their aged glory as well and smell the musky darkness. 5 stars! Will be back dressed up so we can get proper photos next time lol

Was excited to stay during the festival of lights. The room was beautiful and the birds eye view was spectacular! That was all! The bed was horrible! The bathroom although very clean, needs some serious upgrades. Also, be prepared to hear loud music well into the night! Good luck trying to find a place to eat! Every restaurant was booked (even for hotel guests!) and the bars were ridiculously understaffed! We waited almost an hour for 2 drinks and fries! Everyone was rude and frustrated! The rudest of all was the staff at the Mexican restaurant. Despite being told they had no availability we watched all night(our balcony was above) and several tables were empty! For the price of the room, not worth it at all! Was fun to stay but never again!

This hotel is absolutely beautiful and has so much history. I stayed in the Mission room on the 4th floor and it was amazing. Also stayed in a standard deluxe room on the 1st floor and while not as luxurious, still a beautiful room. If you're really into historical sites and architecture then you would love this place, otherwise it might not be worth the money. Staff was very friendly. Parking is $30 per day but it includes in and out privileges.

Took the guided tour, led by Andrea. Not only was the property extremely beautiful, but Andrea led a wonderful tour and was able to provide so much knowledge over the course of the hour we had with her. Highly recommend checking out the tour, and thank you Andrea for being such a great guide!

Aside from being historical, i find this hotel to be a place I would never recommend or come back to. I called a few times to have someone fix the safe in our room. They made 2 attempts and still wasnt fixed. I walked to front desk and complained about the toilet bowl as well. The Lady at the front desk who looked annoyed looked like she entered something in the computer regarding the issue. Not one person came up to fix it. I wasted 4 hours waiting in the room for someone to come up to fix it but no one did. At check out, I found out that nothing was even in the system related to my request to fix it. Poor customer service. The place is falling apart. Our bathtub had mold and stains on the tun. 2 stars is because of the historical look and nice landscape

Our Valentine's weekend stay was amazing. Booked a tour with Patty, who is extremely informative and knew so much about the hotel and property. She is also very sweet. Only gave 4 stars because none of the two TVs in the Presidential Suite that we stayed in were working nor the fireplace. We called the front desk to ask how to turn it on but was told none of the fireplaces upstairs are currently working? That was bummer, as we would have loved to have taken in all of the amenities for such a special room. I imagined what our morning coffee by a fire would be, overlooking the chapel. Hopefully it's addressed soon. We'd love to book another stay, on better conditions.

We've been many times over the years but this time we did the historic tour w/ Andrea & had a blast. It added new life & depth to place I thought I knew well.

We took the tour in company with Madelyn whose presentation was wonderfully split between informational and entertainment values inherent with the amazing architectural and aesthetic aspects contained in this marvelous structure. A thoroughly enjoyable tour from this charismatic young lady. Highly recommended!

Ambience of the Mission Inn is awesome, but beneath that it's filthy. Stayed 4 days and no one was brave enough to take a shower. Just gross. Gas station bathrooms are cleaner. Easily the dirtiest and unkempt motel room (I wouldnt even refer to it as a hotel room) I've ever stayed in. The bathroom door wouldn't close. Sink didn't drain. Sooo incredibly disappointed. I'll never stay here again in will be sure to advise friends and family to stay elsewhere too. Come walk around and enjoy the restaurants, but don't waste your money staying here. You'd be better off at a Motel 6 down the street.

Las Campanas Mexican restaurant inside the hotel is beautiful to have a nice evening dinner.

On 01-05-25, my family and I went on the tour. Natalie was great! I would highly recommend going.

Such a disappointment. Run down and dirty room for $200+. The bathroom was absolutely unacceptable. So many hairs and stains. The tub was disgusting. Water cups dirty.

We have been wanting to go and have dinner at the Mission Inn and we finally decided to to go and put in a reservation for our wedding anniversary. We are so excited and looking forward to see the holiday lights plus the dining experience. When we came we were caught off guard because we were never told that it's a buffet only. It's ok to charge $75 for buffet if the food they are serving has good selection but unfortunately it's not! We were really disappointed and felt like they are taking advantage of the people who reserved dining during the holiday and was never informed that it is a buffet only style it does t even say on their website. This will be my first and last time going to this place it was really a bad experience and disappointing!

Absolutely beautiful hotel. I took my boyfriend there for his birthday and we had an amazing time from food to the staff to the restaurants and the views.

Took a tour of the Mission Inn with Madelyn. She gave an outstanding tour. She was informative, friendly, and very professional. Great job Madelyn.

I had attended a company function tonight at Mission Inn Hotel. A much needed praise is due from the experience tonight. Additional note, the attendees of the company's Xmas party had likely reached max capacity that the banquet hall can hold. One of the guests from the company function was having a hard time breathing due to banquet hall being too stuffy and muggy. When I had approached a staff, Ryan, to get some ice pack, without hesitation he immediately stepped in to assist. The patron was brought outside to a nearby seating area, Ryan had attended to her by bringing water and ice packs. Continuously checked in to make sure the patron was feeling better. Ryan is the definition of hospitality. He had went above and beyond to cater to the hotel's guest. I'm impressed with his attentiveness and genuine care he had provided. Great job Mission Inn for having such a great fellow on the team that creates great experiences for hotel's guests.

The Joke! POORLY Managed. The staff and crew are good soles. The few in charge are shits!!!! Historical interest draws people it but lacks practical functionality! Blame those in management!!!!!! (See rest of rant below) Bedding is fantastic! Slept so well. Rooms are spartan and needs some updates such as plugs, sinks, windows. Couldn't get our room key to work. 2nd set of keys didn't work either. More than 3 staff members KNEW we would have an issue. Maintenance had to solve the problem (they too knew the reason why). POOR management! Management;try listening to your own staff, those on the front lines! Early evening came to the room: TV doesn't work . Called front desk.....someone is to come up.... Waiting....got it resolved. (Of course they all knew how this could have been avoided. The Presidential bar; crap bar but great history. Ordered a historical drink of Pisco; but they are out of Pisco!!! Ha-What?! During this time security came to ask about our inability to get into our room. Really?! That was a while ago! The outward appearance draws you in, but the results of shit management causes you to leave. Go across the street to Mario's to have quality food and drink. Maybe a night cap as Mission Inn has no knowledge of a digestive (Grapa, Colvados etc). Won't be back . Maybe in 19 years out of hope

I really wanted to like this place. As the scenery and atmosphere is what really makes it... And it's a GREAT place to visit when you AREN'T a guest. Moving on.. Upon driving up I already experienced a weird attitude from valet. Is it because I'm in an exotic car? I don't know. I opted to park myself. Their parking is horrible. The lot is behind the hotel and not even attached. That's also where all the valet cars go as well. Also they didn't explain how self parking works at all. Didn't give me a pass, didn't offer validation nothing. I had to bring it up the next day. Once I was checked in. The first room they gave me was SO bad. I understand this hotel is older and retrofitted. But there are some very easy things to have attention to detail to. I'll name a few. I paid for a balcony room. The balcony door doesn't open. And was falling apart from termites. The carpet was badly stained to follow. After that I decided to ask for a room change. I then was changed to another room with no balcony. Which costs less than what I paid.... But it had a far better view and much better room upkeep. The bed was actually amazing. The sheets were excellent. Just like home! They were quality. The room wasn't falling apart and things were clean and well collected. Located on floor 3 overlooking the inner courtyard/restaurant seating. The staff just seemed really odd the entire stay. Front desk is actually pretty nice. But after that? Good luck on any real curtesy and professionalism. The elevator is VERY slow and VERY small. I ended up using the stairs the whole time. It's just faster. Plus theres only 4 floors anyways. Everything in this hotel esthetically is very beautiful and pleasing. Until you're in your room... it just ends there. Either way I'd return just to go to their restaurants and bar. You'll be able to enjoy the scenery and atmosphere without the room nightmares. I was going to give it 2 stars. But it got 3 ONLY because front desk is very helpful. And well... the look of everything on the main floor. Plus they have MANY food options. If you do stay here. You won't have to leave the hotel. They have everything you'd need in house. Will I stay again? Probably not. Unless something changes. Will I return for the food and bar? Absolutely. Good luck! I hope your experience staying here is better than mine.

We stayed here Dec 22-23. This was the absolute worst hotel room I have ever stayed in. First, when you enter the room you are overcome by a stench of musty/mold/mildew. My allergies flared up immediately & my son with asthma had a hard time breathing. The mattress had a stain of unknown origin. Was it bodily fluids? Coffee? Something else? Who knows. The paint was peeling everywhere in the room. Changed rooms. Second room was equally as bad with the smell & overall condition, however the air conditioner was not working properly & the window wouldn't open. Didn't stay there. The 3rd room was the best option of the 3. The plaster was peeling from the ceiling in the bathroom, and the tub was black from years of neglect & disrepair. But again, the best option, which is sad. The overall condition of the property is also bad. Tile flooring with missing chunks, carpet falling apart, trash, cups dumped in planters. I could go on & on. We also did the Santa package. That was a huge mess. As others have said there were no presents only a cheap stocking filled with even cheaper candy. No book, no reading of a book, we didn't get our Casey's cupcakes, we had to argue with the front associate to get our carousel tickets which was included in the Santa package. She said it wasn't. We had to show her a screen shot. She said "oh we stopped the Santa package" ya, we booked this months ago. I see the manager blaming a lot of this on the housekeeping staff & although some of it is due to their lack of cleaning. I would say a lot of it is just plain neglect of the property. All 3 rooms we saw looked like they had been repainted many many times with horribly cheap paint. It looked awful. The door knobs were worn, all the furniture was severely worn, mold in bathroom but yet there was no fan in the bathroom. Everything about this hotel is a money grab. We visited the toy store. There was a toy on display that was a claw machine. My kids wanted to know how much it was so they asked. The associate said "well, since half the prizes are missing & the toy is broken we can do 50 percent off $235." Ummm no thanks, I won't take your broken toy for $100. I've also never been to a hotel where the owners & the owners family are advertising themselves all over the hotel. It was definitely...interesting. Would I ever go back? Absolutely not.

Thank you for your response, manager. An apology will not do. I need a full refund. We got the Santa Christmas package and we did not spend a whole night nor see Santa. We did not receive what your hotel promised. We didn't even spend Christmas Eve nor Christmas at the hotel. The unsanitary conditions did not allow us to sleep there. My child and husband were feeling dizzy and nauseated- signs that there is mold in the room. I have called the hotel 2 times a day since the 24th and wait on hold over 30 minutes to have my call dropped or no one answer the phone. I spoke to Jane the manager and have emailed the hotel 2 times as well. Again, an apology is proper etiquette but does not mediate the situation. Money and time was spent on a package that was not delivered. Feel free to call me or contact me to fix this situation. Attached are some pictures and videos, I have more if you need them.

Tour with Madelyn and Natalie. They were wonderful guides and so informative, and really made the whole group's experience so memorable and good laughs all around. Love to see such bright girls in such a fine establishment.

It's a destination in Riverside only because it's Riverside. It's an old hotel built by the founder of the town and his spoiled son. That's all. In that sense,, the vibe seems historic but always inauthentic to me. Service was mixed. I got snapped at for asking to check my bags in. "It's outside! Checkin at 4". Calm down lady. I understand you can have a bad day but this is a service industry. Room was fine with very weak internet. Kids ran wild through the hotel. Knocking on everyone's door. I guess in the spirit of the spoiled founder of the hotel. Oh, it's not haunted by the spoiled children of the owner. That's BS

Food not that good , service ok ? Decorations outside patio nice A lot of people coming to see the light and stop by enjoyed their time together & wine with warm patio here include us .

It's lovely - but there is no getting around a few things: 1. It is old and has old building issues. Leaky faucet handle, old tile. Funky room layouts. No streaming, fridge, or charging outlets. 2. The parking is not great. Use valet, for sure. We have an electric car, so we had to self park. That was a bust because there are only 2 chargers to service the hundreds of rooms sold out on Saturday night venue. 3. Pool: forget about it unless it is very early in the morning. Tip - Karens start staking out sets of lounge chairs as early as 7AM. 4. The hotel is crowded morning til night. Huge events like wedding and Quince take over the property. Those events are gorgeous, but emotions are running high and it spills over into your vibe space. 5. Lots of light pollution in the room. The curtains are single panel blackout shades. No sheers or blinds underneath to make the room truly dark. 6. Called for extra linen twice. No one came. Was able to grab towels out by the pool. Our room was very comfortable with lots of windows. Great, except the curtains. The bed was comfy. Nice sheets and pillows. Staff was professional and welcoming. I'm looking forward to seeing the hotel in bloom on a future visit. There are lush planter boxes, pots, fountains, terraces poked around everywhere. Pool was A+ at 6AM. Coffee and fresh morning silence. Mission Inn works for our purpose: business trip, one night in and out. It is not something I'd choose for a romantic trip or special event, though. It's too old and crowded for that.