Chris G.
Yelp
We had never been to Mackinac Island, let alone Mission Point. We both felt we were dismissed by employees when we asked questions. It felt as if they were giving us secrets to tell us things. It was odd and almost rude, as if they were saying, if you had been here before you would know. The rooms are small! There is a "queen" size bed in the room, a desk with wooden chair, a small nightstand, and a cabinet that held the refrigerator. And in the corner is the air conditioner. There is a ceiling fan, but no ceiling light. The windows are covered with wide slate blinds, but they do not cover the windows entirely. The room will get bright when the sun is up. While I knew the room would be small, I didn't realize that the bathroom would be tiny. For some reason, the toilet is situated facing the sink and right there. So basically, you can sit on the toilet and brush your teeth while on the toilet. My legs were under the sink and I am 5'2". Husband is 6'1" and he was way under. Overall it was nice, but it was less sound proof than we would have liked. We could hear our neighbors and anytime someone was in the hallway. And the room key was an actual key and you have to lock the door with key to close the door. It was an average place to stay and I would have gladly given it 3 stars, but we decided to book the breakfast stay. This included $25 per adult for breakfast at the Round Island Kitchen. We were told that we must make reservations. (Even though it said recommended and neither day was crowded.) Because of our issues with breakfast, it tainted our whole stay, and therefore, 1 star.
My husband and I are vegetarians. I didn't give this a second thought when I made the reservation with breakfast included, because we are not vegans, so we can usually find something to eat. HOWEVER, we had to pay extra to get fruit or eggs instead of meat and we could not even order a la cart. The employees were RUDE about it. The first day at breakfast, the waitress brought out cinnamon rolls and said they came with breakfast. As my husband ordered the french toast (without meat) and I ordered the pancakes (without meat), but we ordered eggs and fruit additionally, so we only tried bites of the cinnamon rolls. When we asked the second day, the waitress said no. Just no. The second day, I ordered eggs and toast, but was brought the All American without meat, which are served with confit potatoes. The waitress didn't know how they were made, so I didn't want to eat them without confirming. My husband's also came with them, so they were left uneaten on our plates. They are usually made with DUCK FAT, which is something vegetarians don't want to eat. So instead of a reasonably priced breakfast that was included, we had to pay more each day. We were so put off by the first day breakfast interaction, we stayed away for the rest of the day. There was no way that we would be trying any of the other restaurants at the resort.
**This is the review my wife posted on TripAdvisor and LexieS from Mission Point responded "Hi, thank you for taking the time to leave such a detailed review about your stay. We certainly apologize for the negative experience you had overall at Mission Point. We do our best to be transparent about the size of our rooms online and do have larger suite options ranging up to 1,200 square feet should that be of interest in a future visit. We will bring up the issues you've stated about Round Island Kitchen with our team as quality, consistency, and proper training is important to us. It would be great to have you back to Mission Point in the future for a different experience."
My wife mentioned that we expected the small room, but not the crowded bathroom. Yet, Lexie chose to only address what she wanted - small room (not bathroom) and restaurant staff (not rude resort employees, which is why I posted it here.