Bethany Burrow
Google
As you can see from my profile, I do not leave reviews on Google. However, last night's experience was so laughably bizarre I would be remiss to not inform other potential patrons.
I dined at Mistora with a small group and upon arriving, we were sat in the back event space. Other than our group, there were no other patrons in the restaurant at 7pm on a Tuesday evening. The back room we were dining in did not have any air circulation and the air vents were visibly closed. We asked if the air could be turned down and the staff said yes. But instead of turning the air down, they simply brought in a giant orange industrial fan. Not only did the air remain warm and humid but now we had to talk over a loud industrial fan.
We ordered a round of drinks immediately which did not arrive for at least 30 minutes (keep in mind we were the only patrons in this restaurant at this time). We ordered our food next, which took another 45 minutes to arrive. My dish was the jerk chicken, priced at $27. What arrived (pictured in this review) was a large mountain of rice and beans and a tiny serving of pre-sliced chicken. The rice was flavored well but chicken was over cooked, dry, and hard to cut due to the skin being rubber. The jerk chicken is advertised as including a mango medley and fried plantains. As you can see from my photo, the dish did not come with these items. A friend at the table ordered the lobster mac and cheese, priced at $40. This dish was nearly inedible due to the macaroni being over salted and the lobster having no flavor at all.
When some of the group went to use the restroom, they returned to inform us that there was no toilet paper in the establishment. The staff offered us cocktail napkins to use instead. Keep in mind, there is a publix just down the road where toilet paper can be purchased! But no, cocktails napkins are apparently good enough. I don't want to know what this is doing to the septic system.
The restaurant is also oddly dark. This is not due to a lack of lighting fixtures since there are lovely sconces and basket-style chandeliers throughout, however none of those fixtures were powered on. The only light came from a few canned lights in the ceiling, making reading the menu very difficult.
All things considered, our server was kind and helpful so these complaints do not reflect on her. It's obvious this is a failure at the management level.
Mistora, how on earth do you run out of toilet paper in a restaurant with no other patrons? And not just that, why did no one immediately go to publix to purchase more? It tells me that whoever is overseeing the operations is either incompetent or simply doesn't care. It also begs the question of what else is sub-par or in violation of health code standards that we simply did not see or notice.
I will never dine at Mistora again and I cannot recommend anyone else dine here either.