Aryan
Google
📍 Mitra Café – Sovabazar Branch (MahaSasthi, 28th Sept 2025)
Today, I had one of the worst and most unhygienic dining experiences at the so-called heritage brand Mitra Café during Durga Puja.
Google shows their opening time as 3 PM, but when I enquired at 1:40 PM, their security assured me it would open at 2 PM, gave me a coupon, and promised AC seating.
After keeping customers waiting for more than 1 hour, the café actually opened around 2:50–3 PM. To top it off, I was denied AC seating, forced into the non-AC section, and even asked to share a table with strangers despite the earlier assurance.
The biggest shock: In my Chicken Kabiraji, I found HAIR inside the stuffing. This wasn’t just on the surface—it was embedded, meaning I may have already consumed some unknowingly.
When I raised this, the staff’s response was outright rude and dismissive: “ইচ্ছা করে কেউ চুল খাবার দেবে না” (“No one puts hair in food intentionally”). Instead of apologizing, they brushed it off.
Adding insult to injury, they refused to remove the dish from the bill and shamelessly charged me for eating unhygienic food with hair in it.
This is absolutely unacceptable from any restaurant—let alone a name as old as Mitra Café. Serving contaminated food and then charging for it is not only unethical but also a serious public health violation.
👉 I have attached photos and videos as proof.
👉 Tagging here for attention: @FoodSafetyAndStandardsAuthorityofIndia (FSSAI), @Kolkata Municipal Corporation, @WestBengalTourism.
⚠️ I strongly urge everyone to think twice before visiting Mitra Café Sovabazar. If this is how they treat customers during Puja, both in terms of hygiene and basic courtesy, then the brand is failing its own legacy.
#MitraCafe #DurgaPuja #FoodSafety #UnhygienicFood #CustomerRights #Sovabazar