Phoebe
Google
Went with my American friend and sat at the bar. Put my food order in as starving but my friend was still deciding. She decided. 20 mins or so passed before she got her order in as the bartender wasn’t really paying attention. I checked he had mine already but he’d waited for hers so he hadn’t run mine through yet. I was a bit surprised because if I wanted to wait to order, why would I order?
Anyway, food came. Mine still came a good 15 minutes before hers, so not sure what happened there. Once I got my food, my friend still waited a while even though she’d only ordered a salad compared to my chicken strips and chips so not sure what the point of waiting was.
We were served drinks too and then the bartender came back to ask if we wanted another drink after we’d finished eating. No one checked the food was okay. I said no and my friend ordered another cocktail but it never came. About half an hour later the bartender asked again if we wanted anything else, forgetting she’d asked for another cocktail, so this time she just said water and we asked for the bill.
Considering that we sat at the bar, we didn’t really get attended to in a timely manner. We were sat trying to make eye contact and get him back over which most times went amiss. It was a little bit busy but there were still plenty of tables as most people were just popping in for a drink.
I didn’t enjoy the food baskets as the chicken was a bit tough to cut and the gridding didn’t help. Salt got all over the table from where it fell through the cracks.
The TVs were on, showing some sports or other too so it was pretty noisy in there.
Probably wouldn’t go back again. The food was fairly expensive for what they were which is why my friend had trouble choosing. You could get a lot more for your money elsewhere, and much better service too.
The food itself was enjoyable but not hot, and I had to go out of my way to ask for some mayonnaise and seasoning. I asked the woman who delivered my food if I could have some salt and mayo and she just said “ask him” as in ask the bartender, then walked off. Usually these things are asked, if you’d like any sauces etc, when the food is delivered. So I felt like customer service really fell through again and again. Additionally, the bartender literally had to leave the entire bar unattended to then go to the kitchen to get salt and mayonnaise. So whatever system they have going on really doesn’t work. Like at that time, the counter was up and everything. Anyone could’ve walked in and poured themself a pint. I was shocked. I also got halfway through eating and wanted more sauce but didn’t ask because I didn’t want to tick anyone else off.
Even when we entered the pub (through what I now assume are the back doors) and it was all empty, there was a member of staff stood who saw four of us waiting and never said anything. So we spent a good ten mins standing there chatting amongst ourselves because the three people I’d walked in with didn’t really know they could just go and find a seat even after I’d suggested it. And the member of staff saw us, knew we were there, stood adjacent to us the whole time doing whatever, and never spoke up or said hello. It just seemed pretty rude and out of touch with normal customer service to not even greet customers that walk in or help them if they’re just stood right by the doorway clearly waiting for something.
Edit to add: after looking through other reviews, every negative review is replied to with the exact same wording whether someone is complaining about rude/hostile interactions with staff or MICE. 100% would not go again. Very in-genuine and impersonal and don’t seem to actually care much about actions or making it up to customers.