Jung Bin C.
Yelp
We live in NYC(not tourists), and were really excited to visit this restaurant as it's instagrammable spot with the whole view of Columbus circle and Central park.
We booked our reservation, however, we had to wait about 25 mins for window seating, but we didn't mind waiting because the window seats are not guaranteed for all reservation.
Everything was great until our server (Teresa) took our drinks order incorrectly. First of all, she wasn't attentive and seemed like she was in rush in taking our orders (restaurant wasn't even busy). My friend and I ordered same cocktail from the menu "Aperol Melon Crush", it said it has tequila in it, so my friend who isn't a big drinker, she asked for half a shot in the drink and mine the way it is-- then the server seemed confused as she mentioned, "I am not sure if that's possible but I will see what I can do". And we were confused because what's so difficult in asking for a less alcohol in the drink?
We got our drinks, but it was two straight shots of tequila, (half a shot for my friend and one shot for myself) with limes. We both were confused and told the server, we did not ask for straight shots of tequila, we asked for half a shot for my friend in the cocktail. And she goes, oh right right let me go fix it. 5 minutes later, she came back with two drinks of Aperol Melon Crush, and we had our first sip, it was too strong as if the shots she brought by mistake was in it. But we didn't complain because we thought maybe they didn't mix the drink properly; so we mixed it with our forks but it was still too strong it killed the whole taste of cocktail, we only tasted tequila. We couldn't finish the drink because it was really bad. Most importantly, who puts shots of tequilla in cocktail for brunch?? (Our reservation was at 1:30pm).
Thankfully, the food was great, so we devoured our food. After finish eating, we asked for the check.
We checked the bill thoroughly because the server messed up with our drink order.
Thank GOD , we did!
She charged us for those 2 shots of tequila that we did not even ask for. We never said "add extra shots". Excuse me? My friend asked to put less tequila in the cocktail, but she misunderstood and charged us extra half shot of tequila of
$14 and mine one shot $28 in addition to our cocktail.
So we called Teresa back to confirm again, she goes you guys ordered tequila, the drink doesn't contain tequila shots at all., you guys specifically asked for tequila, thats why it was charged; she was saying it out so confidently as if we were the crazy ones. So I asked her, what's in the drink then, she goes champagne and other stuff. So I checked the drink menu again, it does say tequila in the drink (I always check with my drinks what's in it ,before I order). So I showed her, this drink has tequila in it, we asked to put half a shot for my friend , and mine just the way it is on the menu, you misunderstood with our order--then she cut us off "oh ok ok ok let me go fix". RUDE. She did not even say sorry or being apologetic with her mistake. We waited about 10 minutes or more for our check to get corrected.
She came back and saying", the check is fixed. I really thought you guys wanted extra shots in it. ". I was like what? I signed my check and left.
***My verdict on her actions:****
She took our drink order incorrectly, when we told her this isn't what we ordered, she knew she messed up. However, she didn't want to tell the truth to the bartender or manager about her mistake, so she lied to the bartender , saying the customers want to add shots "in the cocktail"., and did not correct the check and HOPING that we don't catch it on the check with extra charges she made. HOWEVER, we CAUGHT her mistake. She tried to be shady hoping we wouldn't know, just pay and leave. To be quite honest, I normally don't check with my bills at restaurants but this time I did because something was off with her service.
Mistake happens, we all are human being. BUT know how to be apologetic if you made one, and be kind to customers instead of blaming on customers. PLUS, study on your menu for drinks and food