Aiden M.
Yelp
I have always come to Mo-Mo Paradise ever since they opened. Probably more than 30 times. But as of today, I will never ever come back here again.
Before, I always enjoyed eating here and the service was exceptional.
Today, the service was the poorest and rudest ever.
We made a reservation at 8:45 pm for the party of 2.
We got to the restaurant at 8:35ish and was seated right away.
We did wait for 10 minutes for the server, Christopher, to take our order which is not a problem at all.
The first interaction was same as usual.
As we were enjoying the meal, I had a thought that server does not come around to ask how the food is nor even taking empty plates.
At 9:13 pm, we were ready to place a second round of meat.
As we tried to find the server, we finally got his attention.
My first question, "Can we order more meat?"
Christopher said, "We are very limited on the meat now, we stopped slicing the meat." and he added, "you guys should've not made a reservation at 8:45, we don't recommend it".
We were confused.
In fact, Mo-Mo Paradise does accept reservation up to 9pm on Open Table.
As I have been manager at a restaurant for 4 years before and still in service industry, I would've not personally say that to a customer.
He could've approached by saying, "I would like to inform that our kitchen is closing soon and the last order would be at 9:30".
And I did make sure to check the time when he mentioned that they have stopped slicing the meat which was 9:18pm.
As I informed him that I need a minute to think, he walked away and told one of his coworkers "THEY (referring us) HAVE AN ATTITUDE".
At first, I thought I misheard it and I wished.
However, the other table who were next to our table even heard it.
At that point, I lost interest dining in here.
I did have to ask for the manager to come up.
We explained the whole situation and he looked confused also.
The manager also mentioned that they are still slicing the meat and the last call is at 9:30pm.
The manager did apologize and offered military discount.
However, I did not wish to accept any offers from this place at that moment because of Christopher's service.
I did ask for a check with full price.
One of the server, a lady, she did bring us the check and apologized also, which was nice of her and she did her best to make us feel better.
I still did declined the military offer.
If I could give 0 star for it, I would definitely do.
Nothing is against the restaurant.
Don't get me wrong, the food is great and dining experience WAS nice too.
As Mo-Mo Paradise website mentioned on their career page, "ability to communicate clearly and professionally with guests and team members" was definitely not accomplished with Christopher.
Goodbye Mo-Mo Paradise.