Mark Klusza
Google
MOD Pizza used to be one of my go-to spots for a quick, reliable meal—but unfortunately, that’s no longer the case.
On my recent visit, I was relieved that the person making my pizza used fresh gloves, but what I witnessed next was concerning. The employee next to her dropped some tickets, bent over, placed her hand on the floor, and reached under the counter multiple times to retrieve them. She then went right back to handling food without changing her gloves. In a restaurant environment—especially one with an open prep line—that’s unacceptable.
Things didn’t improve from there. The soda machine area was soaked, with towels and rags trying (unsuccessfully) to absorb water and who-knows-what else that had spread several feet into the walkway. It was both a slipping hazard and just plain unsanitary.
To top it all off, every table was either dirty or stacked high with dishes and trays, some of which clearly had been sitting there for a while. It looked like guests had started piling dishes themselves out of frustration.
What used to be a clean, quick, and enjoyable experience has turned into a disappointment. I hope MOD takes steps to get back to the standards that once made it a favorite.
