Modern Animal

I am writing to express my disappointment with the way I was treated during my recent visit to Modern Animal clinic. I originally scheduled an appointment for Wednesday, October 29, for my dog Levy to receive a rabies vaccination, an examination, and a nail trim. Because I work full time (9–5), I scheduled this appointment well in advance and even arranged to leave work early to ensure I could meet the new vet and take care of all of Levy’s needs. On Monday, I received a voicemail from your receptionist informing me that my Wednesday appointment needed to be canceled because the doctor would not be available. I was offered an appointment at 5:15 PM on Thursday instead. I explained that I could not leave work early that day and would likely arrive a bit late. The receptionist assured me that there was a 15-minute grace period, that it would not be an issue if I arrived slightly after 5:15, and that no late fee would be charged due to the inconvenience. On Thursday, October 30, I left work at 5:02 PM, picked up my dog, and arrived at the clinic at 5:28 PM, out of breath but relieved to be within the grace period I was told about. To my surprise, the receptionist greeted me curtly and informed me that I had missed my appointment and would need to reschedule, along with paying a fee. I calmly explained the prior arrangement and that I was told the grace period would apply, but she dismissed my explanation and insisted that no such note existed. At that point, another staff member overheard the exchange, went to check, and returned saying they could still take me. However, the receptionist continued to scold me, saying, “We close at six,” which made the experience even more uncomfortable—especially in front of other clients. When I finally saw the veterinarian, the appointment felt extremely rushed. The exam lasted less than 20 minutes; Levy received his vaccine and nail trim, but the vet did not seem to perform a thorough examination. The total charge was nearly $600, far more than I expected for such a brief and basic visit. Throughout the entire experience, I was never offered an apology for the misunderstanding or the treatment I received. Instead, I was made to feel like a burden. As a 50-year-old professional and a first-time client who came to Modern Animal based on glowing reviews, I left feeling humiliated and deeply disappointed. I hope you will review this incident, address the staff’s behavior, and clarify your appointment and grace period policies to ensure no other client experiences the same. I would appreciate a follow-up from management regarding how this situation will be handled.

We are so thankful for Rosa, the nurse at Modern Animal (DTLA and Culver City). During a visit, she was the first to notice signs that our cat might be having seizures. Her attention to detail and consideration made a huge difference in getting us the right care quickly. Rosa was compassionate, patient, and took the time to really observe what was going on. Because of her, we were able to get urgent help fast. We’re so grateful for her kindness and expertise during such a stressful time. If you want a nurse who truly cares and advocates for your pet, Rosa is amazing. We were very lucky to have had her on our team.

I’ve been an early member of Modern Animal since 2020. Every visit was a happy visit, especially at the DTLA location cuz we live so close!

This was a great experience and I really appreciate how much care they gave my nervous rottie, even letting me stay with my dog while they did all the shots and and glands. This is my favorite vet and the best part is the prices are very affordable, maybe even cheaper than my last vet. Thank you to everyone for taking such great care of us today!

I absolutely love Modern Animal, and Dr. De Silvia is truly wonderful! She is both straightforward and compassionate, which I really appreciate. I’ve been seeing her for a few years now first with my previous cat, Mary, and now with my two cats, Missy and Millie. Dr. De Silvia is amazing, always providing the best care and guidance. The vet techs are also incredible so kind, patient, and attentive. I trust the entire team completely with my pets, and I highly recommend them to anyone looking for a caring and dedicated veterinary practice!

I brought my dog Oreo here today! I loved it! Nurse Keona was excellent! Oreo gets anxious and she gave us some advice so she can do nail trim! She was gentle and caring with Oreo! We will be coming here for our next and future appointments! 😊💕

Wonderful vet, receptionist, vet teck nurse. The vet was kind, understanding, knowledgeable and took the time to hear what you wanted to tell her and address your questions. I am so happy and pleased with the experience. My dog absolutely loves them as well. Thank you all for caring for Joey and making him feel important and cared for.

Scheduled an appointment for a service at 8:30 AM. We put in the appointment notes everything that needed to be done. However, when I arrived I was told that due to scheduling conflicts I could not get the work performed until 11:30, which was inconvenient as it meant I needed to take the remainder of the day off work. The vet told me that they do not receive the appointment notes. The follow up visit later that morning was OK, everyone was nice and professional and they helped my doggie out. I was underwhelmed by the nail trim as they lightly clipped, barely removing anything and then did not file them down so they remained sharp. All in all pretty good experience, especially as I have a pretty tough dog to handle at the vet. But they definitely need to work on their scheduling and internal communication as well as communicating what is needed from me prior to the appointment (pre drugging my dog, collecting stool/urine samples, etc).

Been going to modern animal for my frenchies for years now - specifically the DTLA location with Dr Lauren De Silva. Always a great experience and they really do try their best to make everything as efficient as possible for my anxious dogs. She even checks and follows up on how my dogs are doing post care. I also love how many locations there are. It makes it so easy to bring my dogs in for same day/ next day appointments and has saved me so much money instead of rushing to the ER. If anyone is looking to try out modern animal, I have a promo code for $50 off your first visit! Promo code: REFER50-PK8PN

I've been a member with Modern Animal for a few years now and I'm so happy with the care I receive. The team here is phenomenal, and when health concerns have come up I've been able to get last minute appointments for (genuinely) urgent issues. The membership is SO worth it, too. Not having to pay a fee just for a follow up appointment really makes me comfortable and able to make sure my cats receive any and all care they need. I'd shout staff out by name... except I'd literally just be naming everyone there lol. Seriously, a great team that I'm so grateful for. (Grayson and Bender send their love, if the they see this)

I have written two 5 star reviews about Modern Animal in Pasadena. It is time to share my experience about the DTLA location. I have taken both of my dogs to most of the veterinary hospitals in the DTLA area. Modern Animal is the best. The other animal hospitals in DTLA are run like assembly line places. They are impersonal and expensive. Your dog rarely sees the same veterinarian twice in a row. The other offices are also not as clean and well kept. Also, parking can be difficult. Modern animal is a clean, comfortable and welcoming facility. DTLA told me where to park nearby. The Pasadena location has a parking lot. While veterinary care is never cheap, I feel I got more for my dollar at Modern Animal. First, I appreciate that you pay an annual membership fee. Thereafter, the exams are free for one year. I also appreciate their virtual care system available by phone and live chat. It is comforting to be able to make a phone call and talk to a veterinary nurse when your dog is having issues. As lay people, we do not know if their problems are serious. Being able to talk to a veterinary nurse gives me peace of mind. Most of all, I appreciate that each of my dogs were able to see the same veterinarian on a regular basis. Dr. Han saw my dog, Rachel, before Rachel passed away last week. I feel that Dr. Han was compassionate and gave Rachel good care. Both she and the nurse commented that Rachel was a sweet dog the first time they met her. Rachel had an emergency a few months ago before she died. At that time, I took her to the Pasadena clinic. That clinic took her vitals and made an appointment with Dr. Han for the following day, since she was Rachel's regular doctor. Dr. Rosas has been seeing my other dog, Sammy Joe, aka Samantha Josephina. I really like Dr. Rosas. She is through and has a great bedside manner. I think she likes Sammy Joe. She always makes herself available to me when I have questions. Dr. Rosas once said to me that I may want to see her and talk to her since I do not have to go out of pocket for exams. That was very thoughtful of her. Sammy Joe has an upcoming appointment with Dr. Rosas at the end of this month. I am looking forward to seeing Dr. Rosas at that time. Sammy will enjoy seeing her too. I really appreciate that both of my dogs have been able to see the same veterinarian on a regular basis. Not a different doctor every time they go to this facility. The other animal hospitals in DTLA did not accommodate that for my fur children.

I've had multiple dogs growing up, and have never been completely satisfied with the vets I've seen over the years.. until now. Dr. Nina Han and her vet techs are absolutely fantastic. Her care and attention towards my pup Miso are quite literally unmatched and make Modern Animal feel like home. Even Miso gets excited whenever she walks into the lobby! (which is quite strange considering she's always been shaken in her boots in the two other clinics she's been to thus far in her first few years of life )

Modern Animal is awesome! I've taken my dog here multiple times now and the doctors are always very knowledgeable and kind. Shoutout to Dr. Rosas and Dr. Han! Both these vets are patient and so friendly. Parking is validated for I believe either 45 minutes or 1 hour in the parking lot on Hill St. Modern Animal is decorated so nicely inside, with a blue and orange theme. I love that the front door is locked and requires staff to buzz you in or open the door for you (dtla isn't the safest neighborhood and has a lot of homeless folks wandering around). The reception area has a mini fridge with water, sparkling water, and La Colombe coffee which is always nice :) Lastly, what separates Modern Animal from other vets is that there is no bill to see a doctor each visit if you are a member (annual fee to become one). If you are a member, you book an appt with their easy to use app, see a doctor, then are charged for exams or medicine, but never for the actual service for seeing a vet. Other, traditional vets typically will charge $80+ for the visit in itself before the x-rays or medicine cost is tacked on. Love the membership plan!! They also have lots of locations so if you're in LA, it's really quite convenient! I will add they are quite strict on timing. If you are late over 15 minutes (even with early notice to them), you will be charged as per their policy so be on time!

Dr. Neri has been such a wonderful vet to Sunnie. She's kind, informative, and always remembers the little things that make each visit feel personal. Sunnie is usually shy, but it's been so sweet seeing her grow more comfortable and even build a bond with Dr. Neri. Grateful for the care we receive from her and the whole Modern Animal team!

African is comfortable with the medical staff and medical treatments was comfortable with African, he got a little bother due to the not normal situation ( medical evolution)but he was okay and so was myself. Only little tiny thing I wish could be Merged into the financial system (Hardship Program) with clients whom appreciate excellence primarily medical treatments for their Furry Baby from Modern Aminal, I hate to leave behind a medication due to myself financial statuses Fixed Income. Thank You Eric Freeman and African

This review is long overdue, but we love this location and the people within! My senior pups are very sensitive to other people/dogs and terrified of going to the vet, but Dr. Lauren De Silva, Dr. Han, Dr. Rebecca Rosas, vet tech Claudia, and overall staff are always so friendly and do their best to make our pups feel comfortable. I use to be nervous going to the vet but their approachable nature, openness to answer all our questions, and transparency in communication on what is needed versus what is a nice-to-have eases my anxiety tremendously. There is no doubt in their capability and compassion for the animals in their care. We moved further away but still go to this location solely due to the relationship we built with their staff. Thank you Modern Animal DTLA team - yall are awesome! PS. The drinks fridge is a nice perk (huge fan of the Colombe lattes)

Everything, I felt very comfortable although my pet does get anxiety they were able to calm her down.

"Dr. Neri was amazing with my fur baby Luna! She explained everything in detail and made us feel so comfortable. Highly recommended!"

The vet and the vet tech were absolutely wonderful. The whole experience from beginning to end was something absolutely amazing. The front desk was nice and very helpful with parking and offered us a beverage as soon as we got into the door. The place is very clean and modern looking. The vibe was calming because anytime we take our fur babies to the vet. It can be stressful at times. Thank you so much for your help. I just started my boy on the medicine prescribed and he's already doing better. It's the first night I got sleep and so did he in a while. Thank you so much. I will be back for future needs for my little man.

Great service and staff and nice to have multiple Locations. The website and modern services very helpful.

Really happy with the service provided at Modern Animal. First time customer/patient. Dr.Silva was very warm and enthusiastic. Knowledgeable when it came to helping my pup.

Modern Animal has been a great place for proper and kind dog care for my great dane. They also had some payment plan options which is immensely helpful. They have appointments available often and different kinds, they are very attentive. They have urgent care appointments, and you use their mobile app to have all the records, medications, and chatting with vets as needed all in one place. Very efficient. They are also mindful of isolating animals that may be exhibiting coughing or contagious sickness. They also have nice bottled water and coffee for guests.

I used to take my boys to Banfield in Glendale but it became so difficult to make appointments. I'm so glad I found Modern Animal and they are right down the street. Both of my boys have had appointments now and all the drs/nurses have been super nice and professional. They break down the pricing of everything and there's ZERO pressure to proceed with any of the services, although the prices haven't been unreasonable. It's also really clean and smells good! And there's parking! It's been really hot and I haven't been wanting to drag my boys to their appointments in the heat. Even though we are super close the parking option has been a life saver. They also have iced coffee drinks, waters, etc. in a little mini fridge in the lobby... I've definitely needed the coffee pick-me-up after work when I've gone. Thanks to everyone at Modern Animal for taking such good care of my big little ones! :)

2025 update: Honey recently visited due to an ear infection, which is the first he's ever had. Booking appointments now is easy since you're able to use the app to look at availability for all clinics located in Los Angeles. The visit itself is pretty seamless. They did their physical examination of his ears and then they took a sample and processed it to check for an ear infection in their lab in the back. Everything was maybe done under 30 minutes and they were able to prescribe him medication same day they also gave me a couple options as far as treatments as able to choose which one fit better for me budget wise and also application wise since one of them would've required me not to bathe him for at least 30 days which did not sound like a super great option to me, the good thing there was alternatives. He was given the all clear a week and a half later and they retested him at the follow up appointment. Super happy with how easy it was to get him medical care. It is nice to see that their quality and care and services has not waned even with their growing locations and growing clientele. It's always a pleasure and hassle free visiting Modern Animal. Special shoutout to Dr. Nina Han! Nikki sent you $50 off membership at Modern Animal - a new kind of veterinary experience with unlimited exams and 24-7 care - and thought you might love it too. Use my code REFER50-1Y6Z when you sign up or book through this link: https://bit.ly/try-ma

Excellent doesn't even begin to describe my experience with this vet clinic. I was referred by my friend who has used Modern Animal for a while now. I downloaded the app because my kitten was having teething issues and I wanted to chat with a vet. They have a 24 hour chat that I was able to message in a panic and send photos for a real person to respond to me. That's just to say the app and virtual experience is stellar. But the real highlight is their in office experience. I was running late because I got lost in DTLA(rookie move I know) and came in in stressed about missing the appointment. The front desk woman Rachel was so friendly and kind and non judgmental and some how found me another appointment. She also got me a water and made me feel like I wasn't a burden. Then I was taken into Dr. Rebecca Rosas and George who (wow thank you so much for taking me on) were so kind and calm and genuine. Even my kitten liked them and he' was terrified of the last vet. Dr. Rosas did a thorough exam and while I was describing the picture she never once made me feel like I was overreacting or being dramatic. She answered all my questions and took great care of my kitten. George was such a calming presence too and he was so clear and helpful when going over the treatment options with me. I also like that there wasn't any guilt trip to spend more and do more. Both George and Dr. Rosas were just honest about what each thing would or wouldn't do to benefit my kitten and what they recommended. Modern Animal reminds me of my doctors office which I picked because it is so calming and makes you feel like an actual person and not just an idea of a person. I felt the same here. I only have positive things to say about this place and I can't recommend them enough. I'm so grateful for how professional and friendly they were. 10/10

Our sweet boy had his first appointment with Dr Rosas at the DTLA clinic today. He was so comfortable and loved the yummy treats! He is a squirmy little pup but Nurses Claudia and Keona were amazing with him in holding gently and distracting with gentle head taps and scratches, while vaccinating him, while I fed the treats. He didn't even realize he got a temp check in the bum they were so good! We love this clinic and bring all our pets here! Always a great experience with incredible Drs, staff and medicine. You also can't beat $199 a year for membership with top quality medicine and care as well as how thorough and smooth the process always is!

My $50 off membership with my code REFER50-XZ23R when you sign up or book through this link: https://bit.ly/try-ma My second, updated review because I have had two sick cats and have really needed to come here a lot. I'm on a first name basis with everyone. This review first reflects my senior kitty's recovery, thanks to Dr. de Silva's expert care. Kitty is 13 and had bee in great health most of her life, she has had a history of Dermatitis and it got so much worse in 2023 with a terrible allergy, she was falling over and self-hurting, Dr. de Silva ran the right tests and got the right samples to determine senior girl had a variety of issues all at once and were All fixed with the right medications and antibiotics, I can't explain how calm and happy kitty is now, having the right care. I've come back in since the new year since I have another sick kitty who's 5. The symptoms are completely different and made an appointment with Dr. de Silva after having a good experience with her. She brought in Dr. Rosas, who has experience with my 5 year old's symptoms - and through an ultrasound (thank you for allowing me to stay in the room) & an x-ray, got to the root of the issue, which I could see for myself. Kitty is going to have surgery and they answered my 20 questions! On the phone! Pricing is laid out ahead of time and all fair. I love that if the medication doesn't have to be mixed or chilled, can be mailed to my home free of charge with the membership. Again, I appreciate the free parking in the "Guest/Retail" parking off of Hill Street, and will be back for surgery soon.

I love that Modern Animal finally opened up here in DTLA! I have been waiting for years. The facility is so clean and nice. They also offer La Croix and La Colombe coffee! An extra treat for me! The front desk is very friendly. The waiting room is comfortable. The vet and techs are very nice, and give my pup a lot of treats. They are very respectable towards me and my dog. I love the app, they make everything easy and streamlined to have it all in one place. The 24/7 messaging is helpful too, though, the past two time I used it, they didn't help much and still made me come in. Sometimes it can be costly, but they are up front with all the fees. Vet exams are included in your membership price. Vaccines, cleanings, tech visit prices are comparable to other veterinary offices. Overall, I am satisfied based on their app and the location in relation to my home. The membership fee is worth it! Thank you, Modern Animal!

the Dr. that helped my little furry baby aurora was amazing she was very helpful and did a great job with how she interacted with my baby girl

Love this vet clinic. The staff members are always professional, helpful and friendly. The doctors are knowledgeable and amazing as well. They have an app that you can schedule all your appointments and have a chat section that you can use at all times to answer any questions which makes everything convenient/easy. Would highly recommend!

Dr. Rosas was caring and compassionate! She was also very thorough. Even though we were there for an ear infection, she made sure to check vitals and do a full body check to make sure there weren't any other underlying conditions. Jorge was our tech and helpful as well as attentive. The only hitch in the giddyup for this visit was we ran closer to the parking validation time while waiting for the cytology to be completed so I had to move my car. The parking garage was adjacent to the practice but there was no street number in front of the garage - it just said retail parking. Don't forget to validate - the machine is at the front desk. Also, the ear medication was about $20 more expensive at the Vet's than what was listed on sites like Chewy. I just didn't want to wait to get the medication to start treatment so I paid the more expensive price at MA. Use my code REFER50-5858J when you sign up or book through this link: https://bit.ly/try-ma for $50 off membership at Modern Animal

I am beyond happy that Modern Animal (MA) opened up nearby and I'm so glad that my two fur babies are part of the all-access membership. The location is super convenient for those living in DTLA. + Rachel (front desk): Super welcoming! She checked us in and was instantly on the floor playing with my fur babies and making them feel so at ease. Such a sweet gal. + Tara/Claudia (vet techs): Took detailed notes and asked a lot of questions to ensure they have a comprehensive picture of the dogs' medical history before we met with Dr. De Silva. + Dr. De Silva (vet): Most bubbly, extroverted, and educational vet ever. I'm so pleased she took the time to review all medical records prior to our visit and was extremely knowledgeable of my dogs' previous health concerns. Dr. De Silva performed thorough physical exams and documented findings in real-time. She answered all my questions to the best of her abilities. + Dr. Woodling (vet): Haven't had the pleasure of meeting Dr. Woodling but she performed my dog's dental procedure. She provided updates thru the app and made me feel super comfortable leaving my dog in her hands. It's been 4 days since the procedure and there has been no issues! + MA app: The UX/UI of the app is great because it's so self-explanatory and easy to use. I love how all the info is on the palm of my hands now - I have no issues submitting necessary paperwork for a pet insurance claim. Honestly, I can't say enough good things about Modern Animal. As someone who is extremely proactive with my pets' health, Modern Animal definitely exceeded my expectations.

i am a member of modern animal and pay for the "all access" plan for both my dog and cat. this plan allows you to get virtual care for your animals 24/7 however i feel that whenever we do get a response from a team member via chat it is no help at all. My cat was recommended by his dr to be seen by a cardiologist due to having stress on his heart. i reached out to a team member who said someone else was supposed to reach out to me within 24-48 hrs so we can schedule him an appt. Mind you they said this on July 30, and it is now August 4th and no one has reached out. My dog also needed to do a fecal testing 3x now and each time they say it takes 1-3 days for results. I follow up because the app says it's processing and a team member says the results are in but the dr has to review it. I don't understand why it takes days after they get the result for the dr to tell us whether or not he is positive/negative. My dog's recent stool sample was submitted on July 31. It was in the lab for less than a day and the results were in the next day for processing according to the app. Yet we still have not received the results because the dr is still "working on them." I followed up with a team member on Saturday and she said this test was different from the previous and we should've had the results within 24-48hrs.. It is very frustrating having to follow up each time to get an answer on whether my animals are healthy or not. I'd also like to know if my animals need treatment asap not 3-4 days later... if i could get a refund for the yearly plan i got for both my dog and cat I would. It seems that their health is not important to the staff here at modern animal.

Dr. Silva is so welcoming and friend each visit. I'm always learning something new with her expertise and knowledge of my fur baby Kash.

What a wonderful place! It really makes me feel like part of the family. They take such amazing care of my dog, and it warms my heart to know there are places like this.

This is supposed to be a concierge vet offering a higher level of customer experience, however it doesn't live up to the marketing. The app is buggy and hasn't worked for two days so there is no virtual way to set up an appointment. The website indicates that you can call a 1800 number to make an appointment, however there is no such option on the phone tree and it specifically tells you to use the app with no option to speak to a human. modern Animal also conceals the direct lines for its offices, so literally the only way to make an appointment is to go there in person. There has been no response to an email sent to their "help" email address.

Super kind and accommodating staff, clean and modern clinic. Dr. Rosas was amazing w the exam and plan to get my lil boy on his way to recovery. Awesome experience overall, highly recommend this clinic.

I appreciate the excellent customer service and the kindness for my fur baby girl. In the end, she was happy and stress-free. I'm very satisfied with the professionalism of the doctors, nursing assistants, and the front desk lady. And I'm very happy and grateful for the affordable price of my bill.

Modern Animal reached out and was very nice and empathetic about my experience. I really appreciate how their downtown location manager dealt with it. Will try other doctor

This is a a long overdue review as my beautiful cat passed away Dec 2023 but the kindness, compassion and sensitivity of Dr. Lauren de Silva and the entire MA virtual care team will always be remembered. Thank you. My cat was diagnosed with lymphoma after 17-18 years of unrivaled friendship, love and tenderness I truly never knew a cat could provide. Fortunately, I was able to spend a few more weeks with my dearest furry friend due to the advice and guidance from the MA team before she took a drastic turn in health. I love this new take on modern veterinary care. DTLA location is spotless, clean and welcoming. Love that you can be in the same room as staff as they examine your pet. I appreciate that they are very upfront about costs and provide an "a la carte" list of the recommended tests and procedures before they work on your pet. I advise getting the annual membership. You'll save on future exam fees plus an additional 10% off other goods and services and access to a 24/7 virtual care team which I completely utilized when my cat entered palliative care. Although I dearly miss my cat's companionship after so many years, the personalized service I received from Modern Animal will never be forgotten. I just wish I found out about their services sooner. Thank you from the bottom of my heart.

Best Vets I have been to, and I have been to plenty. They performed surgery in my cat - removal of infected and broken teeth - and they were very conscientious about keeping me informed and calling just prior to procedure. I highly recommend Modern Animal to anyone looking for a Vet!

The best vet! The prices are a little steep but well worth the care and passion of these vets! Highly recommend!

Check in process was quick and friendly , the entire staff was very thorough with my pets health concerns .

After having visited two other vets, Green Dog & Cat Hospital and VCA Venture, I decided to try out Modern Animal. After bringing my cat Sombra, I can say that I thoroughly enjoyed the visit and care that they provided for Sombra. I would definitely recommend this business, probably more so over the other two vets I've had visits with.

My first visit to Modern Animal, after hearing all the good things about it from friends. The DTLA location is super clean and the staffs are so nice! I took my new puppy to see Dr. Wooding for wellness exam and vaccines. Everyone was super nice and accommodating. The check-in process is so smooth and no wait time. Dr. Woodling and her staffs are very patient and thorough with the exam and answered all my questions. I definitely feel my puppy is in good hands. I highly recommend Modern Animal and so happy I found my puppy a good vet!

This was my initial visit with a one year old dog who has been with me for a few months. What could improve? The layout, The vet and the nurse. There seems to need to be some training needed around initial visits based on my experiences today. The questions and assumptions about my dog's diet were inadequate at best and most judgy. The relay of information from nurse to Vet in front of me was inaccurate regarding the actual diet but fixated on his supplement and recommending diets he's already tried without asking further details about the food he is getting. The overall exam was adequate, although not thorough, considering my recently adopted dog's excitement at being at a new place. No evidence of actually giving the dog some time to reduce his excitement. A second nurse came in to assist for a vaccine and it took maybe 30 seconds for my dog to calm down to get that injection. We were asked to come back for future office visits to get remaining things done when the dog is medicated. Please note the dog IS hyper but did not growl, bark, bite, or scratch anyone. It's entirely possible he may need meds for new situations. Again, there were questions about his usual level of activity and behavior. Upon leaving and paying for the visit my dog spotted two other dogs waiting and got super excited to meet them while trying to pull me toward them... the nurse sighed and said wow as I was holding dog and getting my card out to pay. Long story short the place and people are adequate but do expect a Kaiser like experience for your pet. We will see how the next visit goes!

Dr. Rebecca Rosas and her team were so kind and empathetic when I took my sick fur baby in due to vomiting and congestion. The staff thoroughly explained each procedures And costs were made available upfront. After being checked and sent home with meds my little one started to recover with significant improvement the following day. They asked for an update and provided information on where to go in case symptoms got worse. I felt cared for and that my puppy was in good hands.

I tried Modern Animal after having a not so great experience at a different vet around LA. And let me tell you - it was truly the best decision to try out MA! The staff from the moment I entered the building were so welcoming and made me feel comfortable. My appointment was timely. And Dr. Silva and the vet tech, Nadia - were patient with me. Bringing your fur baby into an office can be scary ( well for me it is!) seeing how scared they can get and just wanting them to be as comfortable as possible. I had a ton of questions and needing some things repeated. They all took their time, explained my options, and gave me space to think about what best course of action to take for my pet. They also have an app that makes communication and getting records and information about your pets care accessible and easy. I absolutely recommend Modern Animal!!

This place is amazing! I arrived there a little scared and expecting the worst for my cat. I was able to get a same day appt after my cat escaped and returned injured. I called first to ask some questions, I was redirected to the app because it was much easier to make an appointment through there and it was! When I arrived the receptionist was very friendly showed me to the room and was told to let my cat out of the carrier so she can explore the room. When the vet came in with the nurse, they gave her a treat while she was being examined. We went over the plan and gave me different options like scratch and pay. We went home with pain medication and antibiotics. They definitely changed my perspective on vet offices! Convenient and affordable.

I went today for my 8am appointment & I really liked the staff & service overall. The doctor and nurse/ tech were super straight forward and transparent with the cost. I didn't feel pressured to do anything I wasn't sure about. I was called into a room right away once I got there & the doctor came in couple mins after. It was overall great experience & I would want to come again for all my pet needs

Absolutely the best vet I have ever visited. The place is new, clean, friendly, professional, all the good things you'd wish for in a vet. The prices maybe a bit higher than average but the five star experience is totally worth the cost!! We loved our experience here.

Love this vet! Booking the appointment was very smooth and easy. Upon arrival the staff was very friendly and offered us some drinks. The wait was very short, the doctor and all the staff were very thorough and really took the time to have a conversation with me regarding the best care for my dog. Of course when I left I had more questions and I was able to just text on the app to get my questions answered. I am so happy I decided to move to this vet. I don't feel like I am being taken advantage, I feel like they actually care.

We love modern animal! It's a little more pricey but you get what you pay for. Great experience every time for us

Dr De Silva and the rest of the staff are amazing. I have a cat with a rare disease and have struggled to find a vet who I feel comfortable with. The team is super attentive, proactive, and puts as ease. My other cat hates the vet and struggle to find a vet who knows how to handle it. My cat is manageable and hasn't been this cooperative in years. I would recommend anyone to bring their pets here.

I've been bringing my Pom to modern animal since the very beginning and have loved the new DTLA location as well! They are pretty consistent with care and customer experience across the board. Dr De Silva and Dr Han are just out of this world incredible especially when dealing with my dog's complex health issues. Sue, the vet tech staff, front desk, everyone is wonderful- super helpful, communicative, patient, understanding, top notch customer service, quality of care, efficient, and more. If a few hiccups occur, Sue will contact you right away and give you space to express your concern, and they actually take action to ensure the issue doesn't happen again in the future. I appreciate how open they are to constant improvement and their commitment to putting patients first. We feel so lucky to have our baby taken care of here. It is quite expensive but it's worth it! Thank you for all that you guys do.

THIS PLACE IS A SCAM - please read if you actually care about your pets (I do want to say the staff that works at the desk and does the work for the actual "doctor" are super kind and caring and the vet tech helping even agreed with me when I said this place is extremely overpriced and I won't be coming back here) Unless you are an uneducated pet owner that doesn't mind spending 4 times the average price of vet care, I recommend you do NOT come here I came here because I recently moved downtown and my old vet was so far that I found this one and thought it looked great from their very deceiving low cost prices they list on their site and the good reviews As a young woman who doesn't look like she knows what is what the vet I saw easily saw me as a money target, however what she didn't realize is I am actively involved in cat rescue and care and have probably saved more animals than she has lol. I came to get my cats prescription food refilled as I have to do every year. My old vet charged me a little under 200$ the last time I did this The first estimate the vet brought me was for 800$ I immediately said absolutely not and I do not plan on ever coming back here because you guys made it seem like you are a good affordable vet. She refused to refill my cats prescription without something so we settled on her "testing her pee" She took my Cat back to "test her urine" and within 7-10 minutes my cat was back in my hands with her prescription approved where the guy even offered to print out the prescription for me to have a physical copy before I left the office . Thankfully the only good thing about this vet is their online app so I can literally prove the scam they did , where they said they were sending her pee off to the lab and then it came back good later and I was approved on my refill. I had already gotten the script and ordered a new batch of food on chewy before they apparently got her pee results which I don't even think they even actually took her pee because how would they have been able to approve her prescription without the results that take a day or two to come back ? As a person who's spent thousands of dollars saving stray animals on the street and actually knows about cat care I can truly say this place is here to scam you not to help your pets

I initially had a positive impression of Modern Animal. The staff was friendly and seemed professional at first, which gave me confidence in choosing them as my 4-month-old puppy's first veterinarian. My first visit was smooth, but unfortunately, things began to unravel. The vet prescribed Simparica Trio for flea treatment, but since my puppy was only three pounds, the medication was meant for dogs over five pounds. I discovered this issue when I tried to obtain the prescription through the virtual team. While the clinic did refund the medication cost, I had to push for additional blood work to ensure my puppy wasn't affected by the mistake, which I felt should have been proactively offered by the clinic. I decided to give them another chance with a different doctor, but the issues continued with the spay surgery. Even though they had previously confirmed and scanned my puppy's microchip at the first visit, the new doctor handling the surgery seemed unaware of this detail. They reported issues with their scanner and decided to insert another microchip without consulting me first. The nurse later claimed that the previous nurse had discussed this with me, but I had no recollection of such a conversation. I would not have consented to an additional microchip since she already had one. They tried to scan it again in front of me, and the scanner was able to read the microchip she already had, but they told me that the microchip inside her might be defective because they could not scan it at first, which made me skeptical. Although the clinic refunded the microchip fee, it's about the lack of professionalism and communication. Additionally, my puppy did not come out with a cone on her, nurse asking me if I had one at my home. I had to ask her to go get one. Doctor did not even show up previous or after the surgery to explain / let me know if the surgery went well, instead they called me through the phone. Paid over 1k for surgery and this was what I get. Furthermore, they made a billing error by attempting to charge me an unexpected price after the surgery for four tooth extractions when only one was performed during the spay. A nurse fixed the error, saying, "You are right, there must have been an error," but I later found out that they still charged me the incorrect amount and had to contact the clinic again to fix it. I really wanted to like this place and was genuinely hopeful about giving them another chance after the prescription mistake. It's incredibly disappointing and frustrating that, despite my efforts to work with them, these repeated problems have occurred. This experience has left me feeling disheartened about the care and service received and the overall professionalism of this location of Modern Animal. Such mistakes should not be made when working on an animal's health. They may be having fun and enjoying a great work environment, but they need to stay focused when handling a live animal's health. Small mistakes can lead to serious situations, and I really hope they take this seriously. I can see how disorganized they are with all these mistakes and I lost my faith.