Modern Animal

I had an amazing experience at this clinic! The staff is incredibly kind, knowledgeable, and attentive. They took excellent care of my pet and made sure I understood every step of the process. The clinic is clean, well-organized, and has a calming atmosphere. I’m so grateful for their dedication and highly recommend them to anyone looking for compassionate and professional care for their furry friends!

Always have a great experience at Modern Animal. The staff is always friendly and patient, appointments have been timely and they take good care of my dog. We've gone to Modern Animal for small appointments like vaccines and skin irritation, as well as big procedures like having him neutered. We've been happy with the care we've received each time, and I appreciate how swift the appointments are and how seamless it is to communicate with staff or book a visit through their app.

This is my second time visiting Modern Animal. I have looked for a good vet and I finally found one. They’re close to me. They’re on time and everyone that works. There is wonderful. Deborah Delshad was my vet and I really liked her very much. She explained things she was kind and honest and very friendly. Her assistant was wonderful and the woman at the front desk was wonderful. I recommend this vet highly

We always have a great experience at Modern Animal and this location was no exception. They are friendly, warm, and make sure to take their time with each animal and their parents which we appreciate. Not having to worry about keeping records ourselves and knowing that we have them available 24/7 is great. My only complaint is that their urgent care availability is often limited and often - unless you book it early in the morning -you’ll be directed to the ER or another urgent care which defeats the purpose!

I had an amazing time with Dr. Ashley Min at Modern Animal. I brought my cat in for a skin issue and the vet was extremely knowledgeable and even found another issue we didn't come in for. I love how they sent a comprehensive summary of the visit to your app afterwards repeating all the information as well as adding links to learn information. I will be taking my pets here again!

Hands down the absolute best vet that I’ve ever been to. The level of care, compassion and expertise are second to none. Every single person that works not only at this location, but any of their locations, have been absolutely amazing. Take your pets here, you won’t regret it.

If you're unsure of places to take your pets. Please consider Modern Animal! They care about YOU and your PET! They will be there always! You will find such comfortably and confidence in Dr. Justin Gaudier! The amount of times I've panicked over my dog and two cats health concerns over the two years with Modern Animal. Dr. Gaudier is the absolute best every single time! Please join and see it for yourselves! Shout out to the West Hollywood staff! They make you feel like family! Thank you everyone!

As of this morning, I have spent $10,378.44 at Modern Animal in less than a year. Normally that fact alone would not bother me. I, like many pet parents, would do anything for my dog (even if I forget to take myself to the doctor). He battles environmental allergies and has had two Mast Cell Tumors surgeries in the last couple of months. And let me be clear, the care at Modern Animal is phenomenal. My dog has been seen by multiple doctors and vet techs across four different locations and every single person we have interacted with on site has been warm, kind, professional, and given excellent care for my anxious 80lb baby. The issue lies with their billing practices in two categories – mistakes and a lack of transparency. Here are the major issues: • For my dog’s first surgery, they forgot to apply my $250 deposit to the total so I did not get that money back until months later • For my dog’s second surgery (exact same issue and tumor size), the original MINIMUM estimate they gave me was $1,500 more than the previous estimate – I had to get someone on the phone and go line by line to identify and correct where they had egregiously overestimated the least I would pay. (I realize this is an estimate and not an actual charge, but if I need to agree to an estimate in order to schedule a surgery I believe it should be as close to accurate as possible.) • For my dog’s second surgery, I was charged $299.50 twice ($250 deposit and $49.50 for meds) and had to call to get the second charge refunded Now for the billing transparency: don’t you think your invoice should reflect exactly what you paid? The rules seem to always be changing. Sometimes your member price (10% off) is applied at the line-item level, sometimes it isn’t show on the invoice at all, but your card charge will be lower than your shown invoice (which sounds like an excellent way for a pet parent to accidentally commit insurance fraud). My surgical deposit is not reflected as a payment on the actual surgery invoice, but I have another invoice from when it was paid (effectively recording a double charge). When I tried to connect to billing via the app, I kept getting transferred to my dog’s SURGEON. I don’t know about you, but I do not want to discuss my billing issues with the person in charge of my dog’s care when he is lying on the surgical table. My issue has never been *what* the medical team charges for, but *how* it is being charged. But there seems to be no manager I can speak to about this, just the medical care team who submits tickets to the “app people”. I believe in Modern Animal as a business, I think they are doing many things right. But these billing concerns are predatory in nature and incredibly difficult to resolve. And although I have gotten my stolen money back, I have had very little in the way of an apology, and not once has any concession been offered to make up for the terrible experience.

I had such a positive experience and so did my fur baby! It was our first visit and the whole team took care of my shy baby so well! Even gave her treats and a new toy to play with. We will be back! They are pricey but it's money well spent to have quality service!

As of this morning, I have spent $10,378.44 at Modern Animal in less than a year. Normally that fact alone would not bother me. I, like many pet parents, would do anything for my dog (even if I forget to take myself to the doctor). He battles environmental allergies and has had two Mast Cell Tumors surgeries in the last couple of months. And let me be clear, the care at Modern Animal is phenomenal. My dog has been seen by multiple doctors and vet techs across four different locations and every single person we have interacted with on site has been warm, kind, professional, and given excellent care for my anxious 80lb baby. The issue lies with their billing practices in two categories - mistakes and a lack of transparency. Here are the major issues: * For my dog's first surgery, they forgot to apply my $250 deposit to the total so I did not get that money back until months later * For my dog's second surgery (exact same issue and tumor size), the original MINIMUM estimate they gave me was $1,500 more than the previous estimate - I had to get someone on the phone and go line by line to identify and correct where they had egregiously overestimated the least I would pay. (I realize this is an estimate and not an actual charge, but if I need to agree to an estimate in order to schedule a surgery I believe it should be as close to accurate as possible.) * For my dog's second surgery, I was charged $299.50 twice ($250 deposit and $49.50 for meds) and had to call to get the second charge refunded Now for the billing transparency: don't you think your invoice should reflect exactly what you paid? The rules seem to always be changing. Sometimes your member price (10% off) is applied at the line-item level, sometimes it isn't show on the invoice at all, but your card charge will be lower than your shown invoice (which sounds like an excellent way for a pet parent to accidentally commit insurance fraud). My surgical deposit is not reflected as a payment on the actual surgery invoice, but I have another invoice from when it was paid (effectively recording a double charge). When I tried to connect to billing via the app, I kept getting transferred to my dog's SURGEON. I don't know about you, but I do not want to discuss my billing issues with the person in charge of my dog's care when he is lying on the surgical table. My issue has never been *what* the medical team charges for, but *how* it is being charged. But there seems to be no manager I can speak to about this, just the medical care team who submits tickets to the "app people". I believe in Modern Animal as a business, I think they are doing many things right. But these billing concerns are predatory in nature and incredibly difficult to resolve. And although I have gotten my stolen money back, I have had very little in the way of an apology, and not once has any concession been offered to make up for the terrible experience.

Modern Animal is a thieving no-good rotten kitten-killing vet shop. Specifically referring to the one on Beverly (Hollywood) and Colorado (Glendale). They are responsible for killing my 10 week old kitten - I brought her in twice in one week, and they noticed bloating in her belly and told me to "come back if it gets worse" Later I noticed she still had issues using the bathroom and when I reached out to their online services they suggested buying a probiotic and that is all (which I did and it was clearly not the solution). 4 days later I brought my kitten in since the belly issues were not getting better - after doing blood work and x-rays showing obvious blockages and around $1,300 later they still did absolutely nothing to help my baby. Not only did they not help they didn't even give me an option to clear the blockage nor prescribe a laxative or perform an enema. I had to rush her to a different vet the next morning after visiting them where she passed after doing everything they could when modern animal did NOTHING (except give her medication in the store that ended up cancelling out what i was told to give her at home) but take money from my pocket. They poked and prodded and charged me to kill my kitten. I would NEVER recommend this vet to anyone who genuinely cares for their pet or life at all. modern animal will tell you something wrong with your pet, charge you, and then let them die. RIP my sweet Apple

I've been to this location several times. I am currently here for an urgent care drop off appt however, they have taken care of my lil guy pre-pandemic. The flexibility that Modern Animal brings includes televisits, live chat with a veterinary technician 24/7, online appt setting through their app, and electronic record keeping. Although I prefer to be with my dog during his vet visit. I appreciate the urgent care drop off when no appts are available for weeks... This location is one of the best Modern Animal locations.

Here's $50 off membership with my code REFER50-XZ23R when you sign up or book through this link: https://bit.ly/try-ma I love Modern Animal's tech forward concept and first heard about them through my neighbor who goes to this location. Although I had been taking my senior kitty to DTLA, I needed my 5-year old tortie looked at ASAP at Christmastime. I searched the app for the soonest appointment around town, and this location had an opening on December 26th and brought her here. There is free parking in back and Staff at the front is great. You're offered a canned coffee, water or La Croix as you wait. Once we were called in for the exam, I explained kitty's problems to the young vet (who I won't name) but he looked like he didn't know what to do. They took kitty in back to get some specimen samples, and asked me to wait up front. Time ticked by and they couldn't get the sample - my tortie is high strung and I get that. I brought her back when they opened the next morning and left her there for 4 hours and on gabapentin - still, nothing. I was prescribed a couple of medications...long story short, they didn't work. She wasn't getting better. It was hard to get in contact with the young vet on the app (just had to leave msgs in the chat) and they pretty much dropped off of my cat's care. I finally made the appointment to take her to more experienced vets at another location and got up the root of the issue immediately! The moral of the story is: not every vet is the same. But great franchise though.

Modern Animal supercedes all of my expectations when it comes veterinary care. The entire staff, from the people who greet you, to the vet techs to the vet themselves care deeply about their job and the comfort of you and your pet. The appointment started on time, Dr. Woo was so communicative about how to treat my dog's skin itchiness. The team is super transparent about pricing and if you need to use a payment plan, they use a scratch pay. There's parking in the back alley, with plenty of spots when I went midday on a Friday. My pet is in great hands here!

These people do not care about your animal be aware! My dog was very sick and all I wanted was his records so my new vet could diagnose the problem and these scumbags refused to send them to me.

So far, I'm really happy with Modern Animal.. especially as a new dog parent. It's like a child, you have a zillion questions, all hours of the day. Having a live vet nurse one text away to ask what to do if you see this or that, the dog threw up, the dog is biting on this... it's awesome to have someone to ask who knows. So I guess you have to be comfortable with using your smartphone for all comms (no telephone calls) to maximize your experience with MA. Our initial visit with Dr Danny Chang was superb. What a thorough visit it was. The only thing I wish MA had is boarding. That being said, I am quite happy so far!

I had a very negative experience with medication for my cat at Modern Animal Los Feliz. The bottom line: The medicine my cat needs for chronic diarrhea will not arrive for at least six days. Details: I had paid previously to have my cat examined for diarrhea. Modern Animal prescribed a medicine they had in stock. This five-day treatment failed and my cat still has diarrhea. I went back and paid for another visit. Modern Animal gave me a different prescription for my cat's diarrhea. They did not have this medicine in stock and instructed me order it online from Chewy.com Modern Animal did not email me the prescription right away. Therefore, I had to drive back to the Los Feliz location to get them to email the prescription before this location closed at 6PM. Here's where it gets worse: Chewy.com does not allow customers to upload PDF prescriptions and order online. Instead, Chewy.com will only accept mailed prescriptions. Therefore, I had to create an account Chewy.com in order to find and order the medication online. However, Chewy.com has to then call Modern Animal for approval of the prescription I ordered online. Modern Animal declined the prescription as I had not selected the correct dosage. I am not a vet or a pharmacist. Making a mistake when ordering a prescription online could have been avoided if: A. Modern Animal placed the order at Chewy.com on my behalf. B. Chewy.com accepted PDF uploads of prescriptions. Modern Animal shifted the burden of obtaining veterinary medication onto a non-expert pet owner to order a prescription at an online pharmacy that only accepts scripts by mail. This leaves the non-expert pet owner to mail in a script for a sick pet and wait. Alternately, the pet owner can order online and attempt to figure out the correct dosage and dosing times from the script Modern Animal emailed them. Modern Animal is not an emergency vet. Nor does it carry a variety of medications for common pet problems such as diarrhea. Modern Animal also does not allow clients to call its locations directly. Instead, pet owners have to call its central number or drive back to the Modern Animal location to speak with staff. Modern Animal is good at giving annual vaccinations but, imo, not good with urgent pet health problems. I will take my cat to the 24/7 emergency vet in Glendale for treatment as my cat cannot wait six days for medication due to the ineffeciencies inherent in the Modern Animal-Chewy.com pet medicine arrangement.

I don't recommend this location. They are just out to get your money. They don't care about pets at all. I had several bad experiences here when I brought my dog in for care.

Unfortunately, I had a sad and not so good experience with Modern Animal - West Hollywood. After being treated there for 4 months, my then 6-month-old Frenchie passed away at their facility while undergoing a routine spay treatment - timing recommended & health clearance by Dr. Woo. When she went in, I got updates that she was the first one in surgery that day, she was doing great, and then not even an hour later she was gone. The communication following her passing was more than frustrating. I was communicating with multiple employees through the app. When I filed the insurance paperwork the clinic stopped charting updates to her autopsy which they were doing up until this point. Shady and annoying. I asked them multiple times to document everything on the medical records and to also call a close to kin with updates, yet the charting got simplified to "Updated 'person' ... they said they would update the owner" I don't know of any medical facilities who don't chart medical updates. When I called this out as being suspect weeks after her passing MA sent over 3inch orchids shipped all the way from Ohio. Disappointing as they waited weeks and, I live around the corner from the clinic. When I finally got her preliminary results in writing after requesting it multiple times two weeks later. They then took almost another month to do the final. By this time, the app deactivated my account after 30 days of her passing, so I had to go through corporate to get updates which was even more frustrating. After two months the autopsy final results were sent by Dr Chang which mirrored the preliminary -directing it to a deformed lung issue. I hope the clinic take aways are to be more professional when documenting and communication medical updates especially ones that ended in death under their care. They need to also be more compassionate when sending condolences - sending 3-inch flowers a month later is triggering. Additionally, many of the times the employees referenced their experiences and what they were going through when attempting to send condolences. I am personally done with Modern Animal but good luck to those still seeking their medical care for their furry loved ones.

Worst vet in LA. Hell, the worst vet I've ever seen anywhere, and I used to live in Central America. No care. No concern. Impersonal everything. You and your pet are nothing but a number. Typical outrageous upsells made it feel more like I was buying a car than caring for my dog. The staff is utterly oblivious. Do not rely on their receptionist, if they are even at their desk. Trust me, go ANYWHERE else.

Welcome and special is how all the staff at Modern Animal on Beverly Blvd in the LA WEHO area make you feel when you have to bring your furbaby in for care. The $100 per year office visit pays for itself easily! They are knowledgeable in preventative and offer what is needed. The DVM's and Tech's suggestions of inoculations and other preventative medications are NOT and never feels like up selling! Please know that, you can always say NO, they are medical professionals giving you the best possible treatment. We are very happy there.

Count on Modern Animal to be on time, thorough, friendly and efficient. I love using the app to make appointments. Diagnostics and care summaries are easy to access. I think Rio looks forward to going to the Vet! Modern animal Yasmin sent you $50 off membership at Modern Animal - a new kind of veterinary experience with unlimited exams and 24-7 care - and thought you might love it too. Use my code REFER50-KWP51 when you sign up or book through this link: https://bit.ly/try-ma

I love Modern Animal for my 8 year old cat. Steven Brookenthal is an amazing vet; so kind and patient! He is very gentle and handles my cat with care. The staff always listens to all of my concerns and answers any questions I have. They always show my estimate (and the breakdown of it) while my cat is being seen, and I've never had any unexpected costs, which is important to me. I know the membership is pricey, especially with the recent increase, but I value the trust I have in the staff and the convenience/ease of their app, so it's worth it for me. I also appreciate the number of locations if we ever move to a different area of LA!

I have owned dogs all my life and had never met such amazing vets before as I did at this place. They go out of their way to make sure you and your pet are comfortable. I cannot recommend this place enough!!

What an incredible experience for my dog and I. This place is above all other vet experiences - great front office, medical staff, app and ability to communicate 24/7. I am recommending to all my friends with pets..

While it has been harder to schedule appointments because they've gotten so popular over the past couple of years, they've also been expanding which means it's easier for me to access a location near me :). I continue to enjoy being able to easily access honey's medical records, prescriptions, and vaccination records with ease through their app and his vets are always readily available for any medical support I need. Pricing continues to be transparent as they'll always have you improve the invoice before administering services. There is a little bit of an up charge but given the quality of service, I think that's a given. So if you want to experience for yourself how our experience has been, feel free to check them out now! I've visited multiple of their locations and quality is consistent throughout. Nikki sent you $50 off membership at Modern Animal - a new kind of veterinary experience with unlimited exams and 24-7 care - and thought you might love it too. Use my code REFER50-XR3L when you sign up or book through this link: https://bit.ly/try-ma

Everything about Modern Animal is wonderful. The entire staff including the virtual care team is excellent!

DJ Mochi wants to thank Dr Chang and the amazing staff that provided the most inviting, welcoming and loving first time experience to her first vet visit. The treats were a plus and the care was first class. Thank you, thank you, thank you.

Great experience with this place ... they are very friendly and knowledgeable about their business.

By far the most incredible vet service there is! I can't wait for them to open up the Playa Vista location and be so close to me but in the meantime I always drive to this location. They have metered street parking as well as a parking lot in the back. They are also next door to a Healthy Spot which makes it convenient if you ever want to stock up on more treats. I have seen a majority of the vets here and each one is full of so much love. My puppy gets so excited when he realizes we are going to the vet. They make him feel like like a star. The best part is their 24 hour app support. You can definitely say I take full advantage of that! Especially when I first got him at 8 weeks and had so many questions.

Not a good experience . Feels like a money grab and I was just informed there is no longer a patient communication team. My dog has had several teeth cleanings where he was out under anesthesia. This time they added pre meds - never had done that before . My dog is completely disoriented. My bet is the premeds was a way to get more money . I am going back to VCA , feels way more ethical

I'm genuinely so impressed by Modern Animal... the service is just perfection. The app, the 24/7 chat service, the interior design made for animals color perception ... and of course the Doctors and nurses. my pup is still getting used to them, but I've truly never experienced such a well thought out Veterinarian office!

I'm updating my review and it's way overdue. I am done with Modern Animal. They are ok if you're just going for a check up but if you have an issue with your pet then good luck. My dog was throwing up every 5 minutes and very sick. They claim to also be urgent care so I got in touch with them via the app because you can't call them (another downside) and they said they couldn't see us. When it comes to my pets I don't take no for an answer so I drove to Modern Animal and yet again they turned us away!!!! In person!!! And they could visibly see how sick my dog was. So I took my dog to MASH and he got treatment there. Luckily my dog is happy and healthy now.

I switched vets and joined the modern animal team and couldn't be happier. The yearly membership has saved me many times! From 24/7 customer support, discounts on services and no exam fees, it's hard not to love this place. The rooms are spotless and the vets truly care about your pup and make sure everything is explained. I highly recommend !

Bad experience at this place. The offices are nice and the staff has always been kind but the positives pretty much end there. This place is OK if you are just needing routine check ups/vaccines (albeit it feels over priced, they act like you save with the membership fee but the prices just seem higher to begin with) but if your pet has any type of sickness/injury and needs to see their vet sooner than a week away, it's EXTREMELY inconvenient. They never have any same day appointments and will offer you a next day at an inconvenient time across town, stating that's the only option available. Not to mention my dog has never seen the same vet twice, making the care super impersonal and transactional. You can't even call the office to talk to your vets/nurses directly if you have follow up questions on a treatment. If I would have known all of this I would have never joined Modern Animal. On top of this, my dog was diagnosed with a fairly serious condition and although the vet called me initially to tell me the diagnosis, they did not go through any of the treatment plan in person or over the phone (they only had "drop off" appointments available that day and I needed to get her in so I never even saw the vet in person). When I asked the vet tech questions when I picked up my dog she kept holding me off saying "everything would be in the app under the care plan" - the care plan didn't show up until 5 hours later and I was anxious given the diagnosis. On top of that they forgot to give me the medicine I had paid for and I had to drive all the way back across town to pick it up. When I tried to get ahold of the vet for a follow up call to ask questions (the condition my dog was diagnosed with is new to me so I had a lot of follow ups once I processed things and did my own research) I had to jump through hoops chatting on the app because you can't call the offices directly. This is not the kind of care I want from my vet when my animal is sick - I'm grateful they diagnosed her but they added more stress to the situation. I'm very disappointed and will not be renewing my membership with MA. It seemed promising at first but this place feels so transactional and impersonal.

I had a great experience with my first visit. My dog has a fractured tooth and needs an extraction. I have been trying to make an appointment for the extraction for almost 3 weeks, and Modern Animal cannot give me any appointment options. I'm worried that the tooth will get infected, and cannot wait this long to make an appointment. I also am trying to get a prescription for special dog food for an allergy trial. I placed an order through Chewy but Modern Animal did not respond to the authorization in time so Chewy canceled my order. I got an email that MA is not accepting new members because they recognize appointment availability has been bad. So it is clear MA needs to hire to keep up with the demand for services. The whole reason I signed up for MA was to have a more convenient vet experience.

Update: Overall the experience with Modern Animal has been amazing except a recent interaction with one of the vets, we scheduled Miko to get spayed, went in for the preliminary bloodwork and all was fine, and then proceeded to the surgery a few weeks later. I approved the estimates, and when I went to pick her up the vet came out with an update and a container for a fecal sample, and I had thanked her as I did not get one last time, she first had said that was impossible because she was the one I had the appointment with and she must have given me one, then when it came to the bill, the bill was astronomically out of the estimate range and she tried arguing with me that I was only looking at the "lower end" of the range, I showed her the estimate and then she had said it's because of my cats weight!? I was frustrated at this point, and then she finally recognized the issue (which was a conversion issue in their measurements) and she never apologized for the mistake, after this experience it really shattered the previous amazing interactions with Modern Animal. Original: What an amazing vetrinarian! After moving down from San Francisco, this place helped make our little guy at home! He was completely comfortable and the fact that everything can be done through their app was so convenient and nice! Thank you Modern Animal for having us within your family

Absolutely terrible. I have been a pet owner for decades and this was by far the worst vet service I've ever used. The vets I saw were constantly bad communicators and clearly did not consult my dogs chart before caring for him, despite all their documentation. They seemed to have no idea what they were doing and I kept having to remind them of things. Never ever before had I had to do this with a vet. Their chat function is completely meaningless and useless. They sometimes take hours to respond and they claim to never be able to do anything over the chat and that a virtual visit wouldn't even help. I always have to come in. Their video chat doesn't seem to work. The exam fees are free but there prices for everything are hiked up even by Los Angeles standards. It is harder to get an appointment at Modern Animal than any other vet I've tried. When I told them I wasn't able to make any of their times within over a week span because they only had a handful open they told me I could drive to Manhattan Beach for a sooner appointment (I live by the Studio City location). They did offer me a refund when I complained about the poor service and said they'd give me the year for free. I accepted but just canceled when the service clearly continued to be subpar. Save the 200 dollars and lay for your exams elsewhere because you will be paying for them anyway in their high markups. And you will have to go to urgent care for anything emergency because they don't have any appointment times available for emergencies.

Oh my gosh, this place is fantastic. Making the appointment on the app was super easy I was greeted with a smiling face at the door. The place is clean bright. The entire transaction was transparent, comfortable friendly. Every person I encountered introduced themselves by name, told me their role. Justina was my tech and she just has so much information took so much time with us to make me and Johnny feel super comfortable. Dr. Lazarus was a complete reversal of the doctor we saw at Laurel Pet Hospital. She was friendly introduced herself to us. She was down on the ground with Jonny during the exam. I highly recommend.

I relocated to LA and needed a new Vet for my 10 pound Pomeranian Riley. Our first visit was great. The Vet was caring and answered all my questions. I plan on bringing Riley back.

This is our 3rd year with Dr. Parks at Modern Animal. Dr. Parks and her team are always professional and attentive with my furry boys. Kiwi and Nemo say thank you for taking care of us!

Been a regular for a few years, the service has gone down hill and probably won't renew next year since they don't even reply to my messages.

Modern Animal just emailed us this morning telling us that starting on March 13, 2023, the annual price of a Modern Animal membership will be updated to $199 per pet. This is an INCREASE from the current rate of $129/year. They are offering current members another year at the current rate of $129/year for all renewals before next year, which is great - but it makes me wonder how this company is operating and handling their business if they supposedly have a waitlist to limit the customers they can take on but also need to raise prices. I liked Modern Animal for its clean facility and price transparency. However I did notice that day to day health like cytopoint injections were more expensive at Modern Animal than at my neighborhood vet that I used to go to. It seems like they raise the prices of their services and prescriptions to make up for waiving the exam fee - so really up to the pet owner to decide if that makes sense for them. I had to have my dog get put under anesthesia for a teeth cleaning, and at Modern Animal I witnessed several technicians having difficulty giving my dog a shot. Luckily, he was fairly medicated on the anti anxiety medication they gave him that morning but the process was sadly very tedious and painful to watch. I truly am not sure how experienced these technicians and doctors are compared to other veterinary centers. After using Modern Animal pretty extensively for the past year, I feel like the company is more like any other tech start up than a best in class veterinary company.... so I'm still debating whether or not I'll renew.

Everyone is kind and caring, professional and place is spotless even though there's many animals coming and going. The nursing staff and doctors are very thorough I recommend Modern Animal to anyone wants to take good care of their pet

I have been a customer for over a year now, and I have nothing but great things to say. Service is spectacular. The staff are knowledgeable and attentive. I love how easy it is to make appointments on the app, and I love having a place for dog's comprehensive health record. I recently got my dog neutered and Dr. Jessie Parks did a wonderful job. My pup has fully recovered and is happy and healthy!

It pains me to write a less than stellar review for Modern Animal. In theory, I like what they are trying to do and they do have some strong points, but some of the negative issues I experienced leaves me feeling the need to provide feedback for anyone who is considering which vet to choose for their beloved pet. Here are the issues I found in the one year I spent with Modern Animal: - App communication: When I first signed up in January 2022, I found their responsiveness to be quite strong. As the year progressed, I found most of the messages I sent on the app taking longer to be responded to or on one or two occasions, not even responded to without further prompting. They don't encourage phone calls and want you to communicate entirely over the app, so that makes it hard when responses are delayed or requiring further efforts. - Supposedly you can request telehealth on their app. You can ask to speak to a vet nurse or maybe even run something by a vet over the app. However when my dog had a couple sudden episodes of diarrhea in summer 2022, they were incredibly unhelpful. I kept asking if there was something beyond the one supplement they provided that could decrease his symptoms and suffering and they refused to make any other suggestions. I asked to speak with a vet nurse and vet, and they kept saying I would have to book another appointment. I had to bring him in several times to deal with this issue whereas some of these issues could have been more simply resolved by me simply being allowed to message with or email with or speak with someone. they pushed back hard against that. It was very frustrating. - In January 2022, I found it rather easy to get a quick vet appt at one of their locations. By summer 2022, that had changed. It became harder and harder to find a not so far out appointment. You could always get an appointment, but sometimes you had to wait as long as two weeks. When your dog is having an urgent issue, that is not amazing to deal with. - If you had a concern or complaint, there is a condescending attitude at Modern Animal and maybe even of push back. If you try to say that you're not comfortable or satisfied, there seems to be a subtle gas lighting by their app staff repeating scripts: "we're sorry to hear that you feel that way. our policy is XYZ and we are unable to provide any other guidance." Stuff in that kind of a tone. That human, flexible, two way communication always felt non-existent on the app to me. - I had two experiences in which Modern Animal failed to remind me when my dog's vaccines were due. On both occasions I discovered that they were overdue and nobody from Modern Animal had given me any heads up. Recently, after having messaged them that they'd failed to remind me about his rabies vax which was due, and wondering why that was, they never even responded. - I expressed to them in January 2023 that I was having second thoughts about renewing my annual membership and the person on the app I conveyed that to seemed to not care in the least or ask me any questions about what was wrong or how they could improve. That was all the information I needed. I decided to leave and find a more caring, supportive and communicative vet which I have since done. - Also, one last details: they've been advertising a new location in DTLA for months. At first it was supposed to open in late 2022. Then it became early 2023. We're getting towards the end of early 2023 and they are still not open with no information about when. They don't send updates to those of us who have expressed interest, no explanations (I live in DLTA so this would have been awesome for me), and if you ask, they give you a canned answer about "no further information available." I get the sense that Modern Animal may be having some scaling, growth issues, or some kind of management / leadership issues that is trickling down to the customer experience. I don't know that for a fact - it's just a hunch. It's too bad because they have several strong points, including: - All the vets I have worked with have been great. They all seem quite competent and friendly and warm. They seem to care about the pets they work with and have offered me sound medical advice and treatment for my dog. - When you actually go in, their facilities are always clean, well decorated, and their staff is always friendly and welcoming. They are so sweet with my dog. - The cost of treatments seems reasonable. It can sometimes add up and feel a little pricey but then again, I think it's that way with all vets. It's just costly sometimes and that's the way it is. I never got the impression that Modern Animal didn't price fairly. No complaints there. So it's really a mixed bag in my opinion. There are strong points for sure but also some pretty not strong points. I hope they improve their app and communication over the app. And if they are having growth issues, I hope they work through them.

We have recently gotten a kitten that needed to be fixed. I searched for a new vet and selected MA due to the number of great reviews. MA asked to bring him in for blood work and they would move forward with the procedure. Not a single person at this office had gone through the various items of the estimate. I was never given any documents and was only told the cost that I would be responsible for. Fast forward, I picked up my kitten and they had trimmed his nails and microchipped him. I have NEVER asked for these procedures. It is not so much the additional cost that is an issue, it is the fact that they did these additional procedures without my authorization. I was absolutely livid. Oh, they also gave him a cone that was big enough to fit a Rottweiler and said he had to wear it for 10 days. Of course, the cat ripped the cone off before we even got home. This place is trash and is only after your money. Sure, it is aesthetically pleasing. However, that is the least of importance when you are trying to get quality care for your pets and get things done that you had actually requested. It doesn't stop there. I also have a senior cat who was getting some build up in his ears. We weren't certain whether it was an infection or mites and have brought him in. The first time, they SENT US HOME AND SAID HE WAS FINE. Yes, just like that. Charged us too. He was certainly not fine as we have cleaned his ears almost every single night due to the severity of the gunk that would build up. When I had reached out to them via chat again (as there is not an actual phone number you can even call), they asked to bring him back in. I did. The vet then says that my cat has mites and would prescribe medication. Next, he said that it wasn't mites after all and that there would be some other meds. Sir, which is it?! My cat, to this day, still has issues with his ears. If a vet cannot treat a simple ear problem - what is there to say about anything else? Pathetic. I do not trust this clinic and their "veterinarians". Where are these people obtaining their education and certifications? Horrible. I regret bringing my cats here and paying for these useless memberships. This place is nothing but a money grab. Truthfully, the purpose of me sharing my experience with MA is to advise everyone to question what they are actually getting done. Don't be fooled by how nice the place looks or these fake five start reviews. Do better, MA.

I do not recommend bringing your animal here or subscribing to their membership. Their business model is a scam and they are not forthcoming about anything. Overall thoughts - This place is a tooth pulling factory. If you bring your animal here, no matter what their background is, they will likely tell you that their teeth need to be pulled. I've heard this from multiple people that go here. - The vibe is like a fast-food restaurant drive thru: the waiting room is jammed, you're constantly bumping into people when you're taken into the exam room, and the staff appears to be overworked and aloof. Specifics: - We brought our dog here for a routine teeth cleaning six (6) months after having her teeth cleaned by a different vet. When she was initially examined they told us they might need to do a couple extractions, but overall, she was looking good and they'll do what they can to avoid that. After spending a ton of money on various vaccines and meds, all of which are priced SIGNIFICANTLY HIGHER than any other vet, we dropped her off for teeth cleaning. About two (2) hours later we received a call from the vet who told us that she's under anesthesia, they did an x-ray, and 22 teeth need be pulled. We were in shock. They told us that she's under and we need to give a go ahead immediately. After surgery they told us they pulled 11 teeth and that she needs to come back for the remaining 11 to be pulled four (4) weeks later. Please keep in mind she is a 4.5 year old 10lb chihuahua with a tiny jaw. This seemed suspicious so I consulted another vet who told me that we should be waiting at least six months before doing another round of extractions due to the fragile nature of our breed's jaw. It became clear that Modern Animal was recommending this because they were looking to make money. I brought this up with the Modern Animal vet re: jaw fragility with her breed and they acted like they had never heard that before. After her first surgery, we brought our dog in for a post-op with a vet tech. The vet tech had no idea that we were there for that reason, even though the appointment said so and we confirmed with the office ahead of time. The vet tech looked in her mouth and said "oh she has gingivitis"....this is surprising because this was already documented in her record but the vet tech did not do her due diligence of reviewing the record before seeing us. We requested that Modern Animal send us the documentation so we can submit it to our insurance company for possible reimbursement. When we received the medical records from Modern Animal they listed another dog's name...when we confronted Modern Animal about this they said "oh must've been a typo". We then began to wonder if the entire time they had been looking at another dog's records and charts and making severe judgement calls like removing 22 teeth for the wrong dog. While we obviously can't confirm this, the fact that this mistake was made on official documentation does NOT give us confidence. Additionally, after this fiasco, a vet from Modern Animal left an incoherent and rambling 2 minute voicemail on our phone about the records. This did not provide any sort of confidence or convey any time of caring nature as it pertains to the services they provided. We felt so uneasy that we called customer support and explained everything that had been going on. All they did was say "thank you for feedback" and provided no outline as to what next steps would be to fix these issues. After multiple complaints, we got another call from the Clinic Director who, in short, said 'sorry that your experience was unfortunate. thank you for sharing you feedback. do you want to schedule your next extraction appointment' We were done after this. Here's how we feel after everything: - We were ripped off with subscribing to an annual membership, because during every visit they make a dramatic note about your pets health and make you pay for a number vaccines and meds priced higher than any other vet. - The first extraction surgery was over $2,000 dollars which is substantially higher than any other vet and their quality of care and service is incredibly low. Perhaps sticking with our local veterinarian is the way to go and this business model is completely flawed. Do not go here.

I like the convenience of the app and this vet may be ok for routine checkups but if your pet is having health issues I would take them somewhere else. This office is like the McDonald's of veterinary care, very cookie cutter and impersonal. After spending $600 for inconclusive tests I got the results via the app and nothing else, not even a follow up with the doctor.

I had been trying to sign up for a membership for the last hour and a half, but made a mistake on my intake form. I didn't want to pay money for a membership unless I could verify that the information could be corrected once I submitted, but reaching this company is impossible. I searched all over the Internet for a phone number and can't find one. How do you run a veterinary clinic without a phone number? That's a deal-breaker for me-- I *hate* this trend of startups refusing to provide phone numbers that link to actual humans you can speak with, especially if it concerns the health and welfare of my pets. The only number they provide online leads to an automatic message that refers you to the app, then hangs up on you. I'm not going to join specifically because of this one thing. After reading the bad reviews on here, I think I'm making the correct decision. Disappointed, the premise of this vet practice sounded good, but if I can't reach them quickly, they are useless to me as a pet parent.

We've been coming here since June 2020 and would never go anywhere else. We've referred SO many people into their care, too, and they also love them. Our girl is a nervous wreck and they work with us to accommodate her. We have to come in every month for an allergy shot, and are so glad we can finally get her into the exam room. She's still a wreck, but the whole staff is so compassionate with her AND us. And that's just the in person, routine stuff! Their video chatting and texting option has helped us avoid unnecessary ER visits. Our girl is SO bad that when we've gone to other places in person when we weren't sure there was an emergency, they can't even examine her and we still pay a hefty fee. So we actually get peace of mind and a more accurate care plan with their virtual services. They can actually see how she's acting and instruct us to help troubleshoot. I would probably cry like I lost a loved one if anything happened to Modern Animal.

The office was really modern and clean, Dr Gaudier was really great with my puppy and explained everything clearly. I'm really happy I joined.

This vet is absolutely the best I have found. They were prompt and very efficient explaining all details I would need to know for my dog.

This place is THE BEST. They are always so kind and gentle with our babies. They offer cold brew and a clean waiting area. If you have any questions they are always willing to help on the app almost immediately. I can't recommend them enough. They provide you with your cost estimate before you are in the appt which is very convenient so you can look through all of the details of the appt. To top it all off my guy fell through his carrier and one of the vets Riley was kind enough to provide his own personal carrier. All other places take notes. You are all doing something very very right here. Thank you again Riley.

I'm so p,eased I took a membership. I took my Obi-Wan, a mixed breed dog, to the downtown LA branch. Great service, great staff and great transparency.

Impossible to get ahold of . Doesn't answer phone or email back. Don't bother wasting your time

UPDATE: a few things I'd like to address - 24 hr chat ended getting back to me the next morning as they were doing a software update and there was a glitch... the vet tech was able to answer my questions about the medication I went home with. The WeHo manager, Erika, gave me a call and wanted to get feedback and context on what happened. I appreciated the time she took to schedule a call that worked for my schedule. I gave her more context on what happened. Mix of bad pick up and no support from the 24/7 chat. I also went over a few charges that I had questions on and she clarified on those! Overall a very good call and appreciate the time and care she took to make sure we didn't leave with a bad taste in our mouth during a stressful moment! PREVIOUS REVIEW-- Pretty disappointed with my visit with Modern Animal yesterday. My dog is heartworm positive and we've been going through his treatment since May. It's been going well but they have been trying to add random costs onto every visit and whole treatment is about ~$1500. I dont love that every time I come in, it's a different vet or vet tech and some vet tech know what's going on and some really don't. Yesterday in particular, when I picked my dog up. It was a different vet tech than when I dropped him off. He was about to give me medication but I wanted to swap it out. As we were waiting for the back room to refill a new prescription, he was just staring at the computer while I was petting my dog. My dog was shaking... so I asked him is there a reason he's shaking? He wasn't shaking the last two times I picked him up. He said he might be nervous or cold (he was at the vet for the whole day and also is on trazodone and gabapentin which is an anti depressant and pain reliever which calms him down). I asked is it because he's in pain due to the injections?? He's like yeah maybe... then again still waiting he's still scrolling on the computer. I asked if he's going to go over the estimate with me. He's like sure.. LIKE I HAD TO ASK HIM TO GO OVER IT???? It was like he was going to charge me for everything without going over it!! They also didn't even send me an estimate on my end... Thankfully we did and I caught a charge that the vet from the day before said they were waiving (again not reading or even looking at my pets account/activity!!) I totally agree with some of the posts here where some vet techs don't read the charts of the pet that is being picked up/dropped off. I get it... it was the end of the day but I just left my dog with you for the whole day and you can't even give me a decent update when I pick him up?!? And now the 24 hr chat service that has been pretty good is no longer responding.... Which I think is pretty unacceptable especially since they said we chat them anytime ESPECIALLY after vet visits... After previous visits, I was pleased and thankful that I was able to check in via 24hr chat when my dog was panting too much after the visit and now after picking him up... no response back! It's been about 12-14 hrs since I chatted them. Also as a first time dog owner, I've learned so much about the vet and that you always have to question the treatment/charges they want to give you. I'd say always double check and confirm why they want to do lab tests... especially all you want to do is have them FIX whatever you came in for. They'll also try to charge you additional $320 to grow a culture sample in the lab so they can figure out the best antibiotics to prescribe! But when I ask the Vet.. if the medication he's prescribing that day going to resolve the issue I came in for, he said yes and I went on without that additional $320!!! I've literally taken off thousands of dollars in total of my vet visits because I've questioned their charges. TLDR: disappointed with my vet visit yesterday, some vet techs don't know your animals charts at all, 24 hr chat is either not working or mine has been disabled..., always double check and question EVERY charge they try to tack on.