P C.
Yelp
Small place. There was no seating available when we went in for lunch. We decided to buy bread instead, but there was hardly any selection. Guy preparing food was clearly annoyed when I asked about a loaf of bread on the counter, stating it was for making sandwiches (well, keep it off the counter, then). Not a great first impression.
Additional thoughts based on the response below:
1) It wasn't raining when we arrived, people were out and about in Chestertown (no tropical storm-level rain or winds), but obviously the tables out front were wet and could not be used. That of course is no fault of the establishment. There is very limited seating indoors (are there more tables outside in the back?); 2) Yes, we know you make things from scratch. If you "typically sell out" of items by lunchtime, that is important for potential customers to know, especially folks who drive a distance to visit your place. I'm sure people are glad to know that they can pre-order; 3) As you say, you did address our concerns--you confirmed our experience as being the usual based on the time, day of the week, and weather, and you made an excuse for someone's apparent stressed behavior. Our experience could have been better. Why would I say any differently, as requested? Our experience is not arguable or negotiable because you want it to be.