Наталья Е.
Google
Unfortunately, my first visit to this place will also be my last. I was extremely disappointed with the customer service.
I asked some very normal, reasonable questions — for example, “Which taro drink do you recommend?” — and the response I received was, “You won’t like it. It’s fresh taro, not taro powder.” But I wasn’t asking whether I’d like it or not — I simply wanted to know which option is considered better. Instead of helpful information, I got a dismissive opinion.
I also asked if there were any other mango drinks besides the mango tea, and was told no — only to later find another mango drink on the menu myself. I asked for white boba to be added to my drink, but was given regular boba instead. I also requested 50% sugar, yet the drink was not sweet at all.
While waiting for my order, I saw another drink appear on the screen and asked a simple question: “What’s in that drink?” The response I got was: “You didn’t order that.” Excuse me — how is that a proper way to respond to a potential customer? Maybe I wanted to place another order.
The attitude of the staff was unwelcoming and dismissive. At other bubble tea spots — like the one in Back Bay, where lines often stretch 10–15 people deep — the service is much friendlier, more helpful, and more professional.
I sincerely hope management addresses this with the staff, because the service I experienced left a very negative impression.
