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⭐️⭐️ 2 Stars — Disappointed at Old Orchard Location
We absolutely love Molly’s Cupcakes — we go about once a week and have always had amazing experiences at every other location. We are regulars, each birthday/occasion we are ordering our cakes here. The cupcakes are incredible, and the staff everywhere else has always been kind, welcoming, and respectful — especially when it comes to using our military discount.
Unfortunately, the Old Orchard location has been a major letdown because of one employee who consistently makes visits uncomfortable. Each time we’ve gone, she’s given us a hard time about the discount and acts as if we’re inconveniencing her just by ordering. To make matters worse, she even misspelled my mother-in-law’s name on a cake order and showed zero accountability — just more attitude.
It’s disappointing because we truly love Molly’s and this location is in our city, but the service from this particular employee puts a real stain on the experience. At this point, we’d rather drive to Rosemont or Chicago (or even Schaumburg if it were still open) just to get the friendly service Molly’s is known for.
I hope management addresses this, because Molly’s deserves better representation than this.