Johanna K.
Yelp
We've dined at MoMo's a few times and always enjoyed the food -- the pizza is flavorful, the drinks are great, and the staff (when available) is friendly. That said, the restaurant often feels understaffed, and we've noticed that regulars or familiar faces seem to get faster, more attentive service.
The real disappointment came when we planned a graduation dinner there. We started coordinating with their event manager back in January and agreed on a fixed menu. Communication during the planning process was inconsistent, and unfortunately, the event itself reflected that. We weren't informed that the manager we had been working with wouldn't be there the night of the dinner, and the staff on-site didn't seem fully aware of the arrangements. Instead of the agreed-upon fixed menu, our guests were handed open menus, which created confusion.
To their credit, the staff working that night was incredibly kind and accommodating -- they handled food allergies carefully and made sure everyone was taken care of. The food was delicious, and my son still got to celebrate his graduation with his favorite tiramisu.
However, we sent a follow-up email a few days after the event with some polite feedback and appreciation -- and we've still never received a response. That lack of follow-through, combined with the earlier disorganization, was really disappointing.
Sadly, while the food is great, the planning process and customer service just didn't meet expectations. We won't be returning, especially for anything that requires coordination.