Chad S.
Google
Please do NOT eat at Momo's Mexican Restaurant if you expect basic responsibility from management.
As my 17-year-old daughter entered through the back patio door, a metal floor grate next to the entrance collapsed and her leg fell through into sewage up to her thigh. This was shocking and unacceptable, and completely ruined our visit to Tucson on 12/27/25. Fortunately, she was not seriously hurt.
What made this experience truly awful was management’s response, or lack of one. The manager and owner refused to come to the restaurant, speak with us, and provide any contact information. Instead, we were told secondhand that the manager reviewed video footage and falsely accused my daughter of “jumping on the grate.” We were denied access to the alleged footage and left on our own to deal with the situation.
No apology. No accountability. No effort to make things right. We had to purchase replacement clothing ourselves due to contamination.
The safety issue alone is concerning, but the complete absence of ownership or responsibility is why this restaurant deserves this review.