Rachel C.
Yelp
A big group of friends came to Mon Ami for dinner last night. We had about 6 people at one table and 7 at another, so it was essentially like we were two different parties.
The ambience was amazing and the drinks were super good. The mezze platter was also so, so delicious! I especially loved the potato zeppole and the baba ghanoush. But here is where the issues were:
The table of 6 ordered a mezze platter wit, baba ghanoush, hummus, whipped feta, two orders of potato zeppole, and an extra order of pita bread. We also got a chicken tagine, and a Greek salad.
The first time they gave us our mezze platter, it had chicken (which we did not order), and was missing the extra pita and second order of potato zeppole. We told our server this, and she told us that our order was accidentally given to our friends at the table of 7. She took away the mezze platter and said she would get us our order. It came out a while later....except it was the exact same thing that we had sent back. The man who put down our order said he was sorry, the chicken was on the house and that he would get us our two additional orders.
The additional zeppole and pita came out and we moved on. Everything was really tasty and we were having a great night! But the chicken tagine and salad came out WAY later. And while the mezze was delicious, the tagine had almost no flavor and the salad was just fine.
Our waitress came back and told us she was giving us some donuts because of the issues we encountered. They were absolutely delicious! We all raved about them. But when the bill was delivered, it had the chicken we didn't order and the donuts. When we told her that these were included on the bill, she apologized for the donuts but said that the chicken was correct "because it was consumed." But we hadn't even ordered it!! She said she needed to talk to her manager about this.
Ultimately, they did wave the chicken fee (and the donuts), but the whole experience left a very bad taste in my mouth. My husband ended up telling me the same thing happened to them - when they got the extra two orders that we ordered (but his table didn't), the waitress said that it should be paid for by them because "it was what was consumed." Even though it was the restaurant's mistake, they charged us for food we didn't order but that they gave to us.
I wouldn't come back because of this experience. I thought the restaurant was really pretty, but the price point and major issues made it a weird experience. We thought this was due to the restaurant being new, but it's actually been open for almost a year. It just isn't worth it to me to go back after this.