Hằng Mai
Google
I rarely leave 1-star reviews, but this experience unfortunately "secure" it—not because of the food, but due to how the staff handled a serious incident. I visited this restaurant with a group of 12 colleagues, including coworkers and managers. While parking was a bit of a hassle, I opted for garage parking and looked forward to a good meal. I ordered the Tacos Birria.
However, when our food arrived, the server accidentally spilled my entire dish on me. The hot birria sauce drenched my shirt, jeans, socks, and shoes. Thankfully, I was wearing loose jeans and was able to pull the fabric away from my thigh, minimizing the burn, but it was still painful. I had to go to the restroom to clean up, and a coworker helped me wash what we could. I returned to the table soaked and sat through the rest of dinner that way—about two hours—because I didn’t want to ruin the rare occasion of our team dining together.
The manager did come over to apologize, offering a $25 gift card, which I used to pay for dinner, and a complimentary dessert. While I appreciated the apology, the gesture didn’t come close to making up for the damage. My jeans alone cost more than $150, my shirt $50, and my shoes $300—not to mention the inconvenience and discomfort of being soaked and burned in my thigh during the entire meal. I'm also traveling for work, staying at a hotel with no laundry facilities, and I won’t have access to laundry until the weekend. This is the only pair of shoes I brought. With $25, I think I can get a new pair of socks.
While I understand accidents happen and didn’t want to make a scene (not single word or attitude during my diner), I expected a much better response from an upscale restaurant. Some of my coworkers expressed their disappointment with how the situation was handled. The food itself was good and nicely presented, but given the circumstances, won’t be returning for sure.